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SolveDirect Solutions

SolveDirect Solutions. Martin Bittner, Managing Director. SIIA On Demand Europe 2008, June 11th 2008, Amsterdam. BRAIN FORCE Group. 1.200 employees 13 sites in 7 European countries Headquarter based in Vienna (Austria) Revenue (2007): 98.3 Mio EUR

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SolveDirect Solutions

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  1. SolveDirect Solutions Martin Bittner, Managing Director SIIA On Demand Europe 2008, June 11th 2008, Amsterdam

  2. BRAIN FORCE Group • 1.200 employees • 13 sites in 7 European countries • Headquarter based in Vienna (Austria) • Revenue (2007): 98.3 Mio EUR • BRAIN FORCE acquired SolveDirect in 07/2007

  3. Organisations in IT Service Management struggle with… … different ways of communication to (service) partners (1:1) … inefficient communication (timelags, cost & ressources) … insufficient transparency about actual status of incidents … fragmented workflows

  4. The solution: Webbased system connection • Accelerate service processes • Fully automated transaction based, workflow oriented data exchange   • Reduce costs • One connection with all internal and external systems (1:n) • Higher transparency and quality • Access all data and service partners at any time

  5. SolveDirect Solutions Product Family

  6. Description: On demand HelpDesk solution with ITIL workflows IT Service Management Plattform – Premium Enterprise Solution Workflow-oriented system connection for efficient communication 1:n Delivery: SaaS - webbased (hosted by SolveDirect) SaaS - webbased or customer installation SaaS - webbased „Plug & Play“ Integration 1-100 workflow user > 100 workflow user Clearing interfaces fully automated – no user intervention needed Users: Pricing: Package prices (modules & users) One time license plus maintenance+support One time license plus maintenance+support SolveDirect Solutions Product Family

  7. Servicecustomer Serviceprovider Status: Q2/2008 (excerpt) SolveDirect powers the service processes of the worlds leading service companies

  8. Multi Level Roles… • n:m:k Integration Pattern • Several service providers and subproviders with parallel escalations

  9. SD.cube ML secures 360° management of the Service Supply Chain (SSC) More Time for Lunch Service Management Multi Partner ERP CMDB Data Sync SLAs All-in-One: • Real-time view • One single solution • Multi Level controlling Your advantage:

  10. Contact:BRAIN FORCE SOFTWARE GmbHSolveDirect SolutionsIZD TowerWagramer Straße 19A-1220 Viennawww.solvedirect.comTel.: +43 1 58 53 555 – 200Email: Martin.Bittner@solvedirect.com

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