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Yikes! How Can I Answer That Question?. The “Go To” Resources every Staff Member should Use Daily. February 2014. True Story:. “Is there someone at the Ogden FamilySearch Library who can tell me about researching records in Italy?”. Appropriate? Useful?.

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yikes how can i answer that question

Yikes! How Can I Answer That Question?

The “Go To” Resources every Staff Member should Use Daily

February 2014

true story
True Story:

“Is there someone at the Ogden FamilySearch Library who can tell me about researching records in Italy?”

appropriate useful
Appropriate? Useful?
  • No one here does Italian research. Sorry.
slide4

No one here does Italian research. Sorry.

  • Let me ask. Does anyone here know about Italian research? Supervisor?
slide5

No one here does Italian research. Sorry.

  • Let me ask. Does anyone here know about Italian research? Supervisor?
  • Brother Dorigattiused to work here; he knew, but now I don’t know anyone who does that kind of thing.
slide6

No one here does Italian research. Sorry.

  • Let me ask. Does anyone here know about Italian research? Supervisor?
  • Brother Dorigattiused to work here; he knew, but now I don’t know anyone who does that kind of thing.
  • Sister Hanson must know.
don t panic you have all the resources you need to answer most questions1
Don’t panic. You have all the resources you need to answer most questions.
  • You don’t need to know it all. You do need to know where to go to find it.
don t panic you have all the resources you need to answer most questions2
Don’t panic. You have all the resources you need to answer most questions.
  • You don’t need to know it all. You do need to know where to go to find it.
  • You can guide patrons to a few vital resources. We don’t need to do their work for them; we can show them where to find the information they need in order to do it themselves.
where do i find the research wiki the learning center and the catalog
Where do I find the Research Wiki, the Learning Center, and the Catalog?

There is always more than one way to the good places in the FamilySearch website. Find your favorite way and practice here and at home. Soon it will be easy!

i want to find the research wiki where is it
I want to find the Research Wiki.Where is it?

Do you like to use the Family History Center Portal to find information?

slide19

Maybe you are in the habit of using the Ogden FamilySearch Library site to find things. The Research Wiki is there too, just click the “Research” button below the photo.

select church sites from ogdenfsl org to find
Select “Church Sites” fromOgdenfsl.org to find:

FLS PORTAL

Family History Library Catalog

FamilySearch.org

And many other interesting sites.

maybe you like to start with familysearch org where is wiki
Maybe you like to start with FamilySearch.org. Where is Wiki?

Hover over the “Search” word up above the photo and the dropdown menu will give you two of the sites you need.

slide22

Notice that there is a link in the dropdown menu under search to both the Wiki and to the Catalog.

slide23

This is the same drop-down menu that appears from the “Search” button at the top of the Portal page.

is there someone at the ogden familysearch library who can tell me about italian research1
Is there someone at the Ogden FamilySearch Library who can tell me about Italian research?

Absolutely!

Everyone here can help you find the resources you will need to see success; and it won’t take long.

we all need to learn where these great helps are located and how to use them
We all need to learn where these great helps are located and how to use them.
  • The FamilySearch Research Wiki
  • The FamilySearch Learning Center
  • The FamilySearch Catalog
  • Take the time to show every patron you help where these resources are located, and remind them that they are available on the internet anywhere.
at least 3 places to find answers to the questions patrons ask us everyday
At least 3 places to find Answers to the questions patrons ask us everyday.
  • fhc.familysearch.org to access the Family History Center Services Portal
  • Ogdenfsl.org to access the Ogden FamilySearch Library website
  • FamilySearch.org to access the church’s online family history site