Sage Review & Strategic Direction

1. Sage Review & Strategic Direction David Pinches Head of Software Group Sage User Network AGM February 2008

2. Agenda • Product & Suite Development Strategy • Line 500 • Sage 1000 • CRM • Business Intelligence • HR & Payroll • Q&A

3. Managing Finance Managing Operations Managing People Managing Customers Managing Future Direction Managing Specialist Processes The evolving requirements • Beyond departmental business processes • Towards all key business processes • These business processes • Cross departments / divisions • Are interdependent

4. Lan, Wan, & Mobile Sage SuitesWill manage all key business processes Accounting & Finance Business Planning Business Operations. Internal & with trading partners Specialist Industry Processes in Manufacturing,Construction & Retail Integrated Business processes Data Reporting & Analysis User Access HR & Payroll Customer Management Service & Support Sales Management Marketing Management

5. International The Sage UK product portfolio All Users Finance and Operations Users 100 500 50 100 10 20 5 10 1 Functionality

6. Sage Line 500

7. Sage Line 500 commitment • Dedicated product management and R&D team • Themes for development • Listening to customers to deliver what they require • Focusing on improving application usability • Improving the User Interface experience • Widening the integration capability though APIs • Supporting extended business processes outside of Line 500 • Continuing to link to other Sage software such as SalesLogix, Sage Payport, Sage Asset Manager and SageBI

8. Sage Line 500 roadmap October 2007 Line 500 v7 Line 500 v7.1 Line 500 v7.2 January 2008 January 2009 August 2007 August 2009 Payroll Payroll 2008/9 2009/10

9. Sage Line 500 v7 – key additions

10. Sage Line 500 roadmap • Availability of these applications with Line 500 v7 is in planning: • Update to Sage Asset Manager v1.0 • Update to SageBI v7.0 • Update to SalesLogix v7.1 / v7.2 • Refresh Sage Retail and Payport • Line 500 v7.1 will deliver many customer requested improvements • As well as a number of new key modules • Snowdrop HR module • Sage payment processing

11. Sage 1000

12. Sage 1000 – a single integrated business system Accounting, Finance & Payroll Business Operations, Distribution, Manufacturing Business Workflow and Alerting Single User Interface Data Structures Licence and User Management Role Based Configuration Environment Business Information Reporting & Dashboards Web Access & Self Serve Customer Management Service & Support Sales Management Marketing Management

13. Sage 1000 in review • Manage much more of a business • Front office to back office operations • We’re delivering what customers want • Four releases in 18 months • A roadmap validated by customer feedback • Actively marketed for acquisition of new customers • Successful ‘Invest Time’ campaign • Customers are choosing Sage 1000 • 60% of sales are to new customers

14. Sage 1000 in review Sage 1000 is becoming a ‘mature’ product with over 70 customers and some glowing references • “We needed more sophisticated IT systems in order to meet our requirements” • “This value will only increase further down the road” • “Sage really understands the needs and issues of UK businesses” Information Age Effective IT Awards 2007 Most Effective Use of Information Category Sage 1000 at Scientific and Chemical Supplies Highly Commended

15. The Sage 1000 roadmap

16. Session Summary • Sage is committed to supporting mid-market businesses • Growth is organic & through acquisition • Choice between a single integrated system and a componentised system • Sage 1000, the new offering • Sage Line 500, with commitment to delivering a full roadmap • Delivering against our customers requests • Medium term roadmap will deliver further on • Additional integration of the core applications • More relevant and requested applications functionality • Expanding the suite concept • Sage is listening and responding

17. CRM Solutions

18. Sage CRM Product Strategy • Core product • Quality & performance • Customer requested features • Integration • Out of the box ERP integrations • Integration engine, account entity, quotes/orders API. • Localisation • Far eastern languages • Expanding European languages • Technology • Expanded integration capabilities • Web services and .net interfaces. • Move towards more open database and browser support

19. SalesLogix Product Strategy • Premium level CRM application • Sales, Marketing, Service and Support • Best-in-class usability • Industry leading customisation • Mobility leadership with customisable support for the most popular devices (e.g., Blackberry, PPC, etc.) • Multi-client architecture (Web, Windows and Mobile) • Modern architecture lowering cost of ownership

20. Business Intelligence • Hitherto an independent organisation • Pulled in many directions within UK and globally • Delivery has not been upto expectations • Now part of UK Mid Market Division • Absolute focus on • Business Intelligence for Line 500 • Business Intelligence for Sage 1000 • Business Intelligence for Sage 200 • Integrated into the roadmaps

21. HR & Payroll • Snowdrop & KCS Acquisitions • Mid Market – HR & Payroll Software and Services • Significant domain and software delivery knowledge • Can be implemented and integrated today • 2008 Development Strategy • Integrating Snowdrop HR into Line 500, Sage 1000 Payroll • Longer Term • HR and Payroll as a fully integrated solution set for Sage 200, Line 500 and Sage 1000 users

22. Sage mid-market strategy Questions?

23. Sage Review & Strategic Direction David Pinches Head of Software Group Sage User Network AGM February 2008