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Tieto Utilities. Muligheter innenfor framtidens avanserte målerinfrastruktur. 237 M€. Knut E. Gustavsen Tieto Utilities Norway knut.eirik.gustavsen@tieto.com. „El Dorado for Service Providers“*. source: Der Spiegel. € 25 Bln. € 53 Bln.

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muligheter innenfor framtidens avanserte m lerinfrastruktur

Tieto Utilities

Muligheter innenfor framtidens avanserte målerinfrastruktur

237 M€

Knut E. Gustavsen

Tieto Utilities Norway

knut.eirik.gustavsen@tieto.com

el dorado for service providers
„El Dorado for Service Providers“*

source: Der Spiegel

€ 25 Bln

€ 53 Bln

expected global spending for IT in Energy in 2020. The annual growth rate will be 14-21%*

of savings can be unlocked by implementing a 100% smart meter coverage in the EU

>60%

source: McKinsey

1.000.000+

>30 Mio

source: The Brattle Group

of consumers in the US and UK are willing to pay for a home monitoring service

have been rolled out in Europe so far. Nearly all meters in operation have have involved a Tieto assignment.

is the amount of meters that Tieto has taken from roll-out to operation.

10

times increase in supplier switches

source: Intamac

source: CRE French Regulator

246 Mio

average increase in energy efficiency for end consumers in Finland enabled by AMI alone

7%

electricity smart meters installed and operated in the EU by 2022

source: Berg Insight

source: european commission

market development
Market Development

Meter implementation diagram by Ovum, November 2009

some tieto facts
Some Tieto facts…

Tieto contributed to the roll-out of more than 1.000.000 smart meters.

Every 3rd electricity customer in Norway, Sweden and Finland get their bill via Tieto applications.

Tieto is the #1 player in Customer Information System in Nordic countries.

implications on energy utilities

Everyone wants to get paid!Introduction of mobility and an increased numberof actors in will require new and complex service provisioning, revenue management and payment solutions.

Implicationson Energy Utilities

The market willevolve much fasterthan before which requires a more agile and flexible support from IT- architectureand platforms to enable changes.

Empowered customers Intensified interactions through new interfaces and channels.

Beat them or join them! Independent 3rd party service providers will enter the market.

Real-time systemsUtilities will need to change their Batch-based systems to as Telecom did.

slide6

-1930

2010

2015

2020

2030+

Traditional

“One way delivery”

Demand Response

“Efficient markets”

AMI

“Bi-directional communication“

Smart grid

“Smart Bi-directional delivery”

  • Elastic pricing
  • Reducing peaks
  • Reducing CO2 in generation
  • Resizing distribution capacity
  • Manual meter readings
  • Manual processes
  • Overcapacity in grid / generation
  • Reducing operational costs
  • Automated processes
  • Billing on actual consumption
  • Automation / Self-healing
  • De-centralizing storage
  • Distributed generation
  • Mobility / Electronic cars
  • New payment solutions

Generation capabilities

Legislation is mandating and technology is enabling

Climate package 20/20/20 by 2020 is the main driver

Traditional services / Estimated billing

Utility company

Traditional System

Automation

Real-time Billing

Complex Solutions

Knowledge / Control of consumption

Price signals

Energy Market

Lower consumption /

New pricing products

Customer

Distributed generation /

E-mobility

Price Signal

Price Signal

Price Signal

Consumption demand

Energy Storage

Energy Storage

Smart meters

Smart meters

Traditional meters

Traditional meters

Traditional meters

Traditional meters

Micro generation

Electronic cars

Real-time changing consumption patterns

slide7

Mediation Solution for Telecom

Mediation Solution for Utilities

“ Real-time data management enables complex Telecom Services ”

“ Real-time data management enables future Utility Services ”

Telecom Services

Utility Services

Mediation Solution

Processing

Services

Calls / Data

Demand Response

UDR

CDR

UDR

CDR

CDR

UDR

Roaming

E-Mobility Roaming

Traditional service

Traditional service

Mobile IP services

Pre-Payment

Pre-Payment

Charging / Billing

  • Real-time data management
  • Collection and validation
  • Filtering out billing-relevant
  • Aggregation of data
  • Change format of data
  • Dispatch data

Mobile service

Electric car

Fraud Detection

Fraud Detection

Traffic Monitoring

Grid Monitoring

Analyzing

Revenue Assurance

Complex Trading

Distributed generation

Capacity of millions CDR transactions / minute

Need of X million UDR transactions / minute?

CDR, Call Detail Record

UDR, Usage Detail Record

what are the new services that the energy utility are supposed to deliver
What are the new services that the Energy Utility are supposed to deliver?

Charging stationsfor electrical vehicles

“Smart home”

The question is rather

“How can Energy Utilities enable these andother services securing a peace of the cake?”

Complex Energy products

Feed in energyproducts and tariffs

Composite energy productsof electricity, heat and/or gas

Time-of-use tariffs

Pre payment

Broadband

Load control

Home security

Online reporting

new service financial value chain
New service & financial value chain

Close to real time service interface including instant data feeds could be connected to aggregators services, social media and mobile apps.

Serv. A

Serv. B

Aggregators

Serv. …

Retail

Distribution

Data

Customer

Invoice

Energy

Contract

Contract

Data

Mediation

Meter

Real time charging

Mediation

Real time charging

towards real time charging monthly invoicing
Towards real time charging& monthly invoicing

AMI M2C value chain

Serv. A

Head end

EDM

CIS

Serv. B

Customer

Serv. …

Meter

Customer

Meter

Everynight/week/month

Everymonth

Billing &invoicing

Everymonth/quarter

Aggregator

Demand response & SmartGrid M2C value chain

Charging

Invoice

Invoice

Volatilepricelist

Mediation

CIS

ChargedEDM

Everyhour/15min

Everymonth

Invoicing

Everymonth/quarter

Real time processes

the future is here now
The future is here… now
  • In January 2012 Vattenfall Finland will measure 100% of their370 000 meters by the hour.
  • Consumers will be able to monitor consumption via web-based online reporting services.
slide12

Smart City

Stockholm Royal Seaport

slide13

Smart City elements

  • Office buildings have a huge potential to save or to produce energy when planning a new or renovating a building
  • Government/municipal buildings are always cutting in the budget for building management. The old janitor role is gone and the new service companies do not have incentives to save money for a building
  • Residential homes (our private homes) also have a huge potential to reduce our energy consumption. But price incentives has not been there, until this winter when the electricity price became very high.
  • Street lighting is also consuming a lot of energy that can be preserved better
  • Industry in general has a large potential for both saving and producing energy, and will be an important player in a micro grid
smart grids

Smart grids

Smart metering is just the 1st step to…

smart metering lowers operational costs by process automation
Smart meteringLowers operational costs by process automation
  • The Advanced Metering Infrastructure has now been established in Sweden and at selected other Utilities in the Nordics(like Vattenfall in Finland).
  • A number of customer services processes have been fully or partly automated which has led to initial savings in operational costs – often more than 20%. Potential is of course much bigger than that.
  • Customer requests like Move outs, Move ins and Supplier switches are today fully automated in some Utilities if the customers are served via the web.
  • Often also field force operations have been much better integrated to customer service thanks to investments done in IT infrastructure during the Roll Outs which also have a positive effect on operational costs, quality of service and lead time of field force work orders.
eu regulation pushes smart grids
EU regulation pushes Smart grids
  • In December 2008 EU decided on the “Green package” – 20/20/20 by 2020. It means that the EU member states shall by 2020
    • Reduce green house gases by 20%
    • Increase renewable energy to 20% of energy mix
    • Increase energy efficiency with 20%
  • In June 2009 the 3rd Gas & electricity directive was ratified that is demanding all member states to have 80% smart meters by 2020. Definition of the smart meter is ongoing on EU level but we can expect that it shall be able to read meters by the hour to enable demand response.
  • There exist a task force in EU that analyzes some aspects of smart grids and expected development in the area. Many expects a 4th directive that will enforce implementation of Smart grids in order to secure increased development of renewable generation and charging facilities for electricity cars.
next generation energy system

Increased in-feed of renewable generation into different levels of the grid

  • Installation and utilization of decentral storage units in the distribution grid
  • Steering and optimization of consumption via price signals (demand response)
  • Mobile delivery points and roaming driven by charging facilities for electric cars
Next generationenergy system

“Intelligent grid initiatives are shifting focus from delivery infrastructures to consumers.”

Gartner, 2009

  • It will mean a need of new payment solutions that requires real time rating & charging as well as household that can generate energy.
  • It will also mean new possibilitiesand touch points to customers inevery day life
slide20

Knut E. Gustavsen

Tieto Utilities Norway

knut.eirik.gustavsen@tieto.com

slide22

In-house, 100%

Minimum, 81%

Best-case, 34%

Characteristics of the Cloud

Multi tenancy

Scalable on demand inalmost real time

Pay as you use

Share delivery technology

Consume as Self-service

Delivered as a Service

Service cost reduction of 19-66%

Based on costs of staff, client software, filtering, archiving, storage, server software, server hardware and operating system

[Forrester 2009]

different cloud service models
Different Cloud Service Models

Where Tieto can add value

Process

DigitalisedProcess

Customer responsibility

Application

Application

Supplierresponsibility

Platform

Platform

Infrastructure

PaaS

Platform

as a Service

SaaS

Software

as a Service

DPaaS

Process

as a Service

IaaS

Infrastructure

as a Service

Will be global commodities

23

tieto s value proposition
Tieto’s value proposition

Enable cost efficient operation and next generation services for Energy utilities by digitalizing the M2C value chain

Optimizing and automating the M2C business processes

Empowering end-customers and employees through digital services

by

Turning our knowledge and passion into sustainable results enabling our customers to face the new Digital reality