Chapter 11. Effective Communication and Team Building. Sender — person sending message Receiver— person interpreting message Feedback— how receiver responds to message. Content —actual words used Verbal communication— spoken words Nonverbal communication — body language.
Effective Communication and Team Building
Sharing information with members of health care team requires different approaches
Focus on problem solving
Show your sense of responsibility
Avoid blaming others
Don’t respond with anger
To present new idea, give your supervisor a written proposal
Never go above or around your supervisorHow Can I Communicate Effectively with My Supervisor?
See big picture
More comfortable asking questions
Use softer, quieter approach
Less aggressive in asking direct questions
More logical and direct
Ask fewer questions
More aggressive and assertive
More team orientedHow Do Gender Differences Influence Communication Styles?
Lets others push him around
A person stands up for herself in a way that doesn’t violate the basic rights of another person
Person puts his or her own needs, rights, and feelings first and communicates that in an angry, dominating wayAssertive Styles of Communication
I think . . .
I feel . . .
I want . . .
I feel . . . about . . . because . . .
You must be willing to change and compromiseWhat Are the Components of Assertive Communication?