response panel tuesday 5 th april 2005 keith townsend joe tavernier n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Response Panel Tuesday 5 th April 2005 Keith Townsend, Joe Tavernier PowerPoint Presentation
Download Presentation
Response Panel Tuesday 5 th April 2005 Keith Townsend, Joe Tavernier

Loading in 2 Seconds...

play fullscreen
1 / 17

Response Panel Tuesday 5 th April 2005 Keith Townsend, Joe Tavernier - PowerPoint PPT Presentation


  • 73 Views
  • Uploaded on

Response Panel Tuesday 5 th April 2005 Keith Townsend, Joe Tavernier. Items for Discussion. The Government’s Agenda – Gershon & I mplementing e - G overnment Progress Update Making it ‘real’ Universal Services – Development Making it ‘real’ in Universal Services – Streets

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Response Panel Tuesday 5 th April 2005 Keith Townsend, Joe Tavernier' - truman


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
items for discussion
Items for Discussion
  • The Government’s Agenda – Gershon & Implementing e - Government
  • Progress Update
  • Making it ‘real’ Universal Services – Development
  • Making it ‘real’ in Universal Services – Streets
  • Making it ‘real’ in customer services (libraries)
  • Questions & Discussion
the government agenda gershon
The Government Agenda - Gershon
  • Sir Peter Gershon reviewed public sector efficiency
  • Strip out back office function (HR, ICT etc)
  • Transfer resources to front-line services
  • Total Local government target by 2007/08: £6.45 billion
  • Improving productivity and enhancing value for money NOT about cuts in services
response gershon ieg
Response, Gershon & IeG
  • Platform to deliver Gershon changes
  • Puts our focus on becoming customer-centric
  • Transforms whole council
  • Moves resources to front-line services
  • Delivers e-enabled services
  • Enables our customers to contact in new ways e.g. internet
  • Delivers flexible/mobile working
progress update
Progress Update

Refurbishment of Perceval House underway

Ground and first floors due to finish July

The Village refurbishment complete

Formal consultation with tranche one staff

90 day consultation has started

Good Trades Unions working relationships

Employee Forum, fortnightly meetings

next steps
Next Steps
  • Streets, Development & Choice (Tranche 1): Implementation phase from July 05
  • Adult Soc Services, parking, housing & HR (Tranche 2):

completing business design - Implementation from October 05

  • Children’s Soc Services, Schools, ‘Support’ functions & strategy (Tranches 3 & 4):

beginning March 05

- Appoint change champions, project planning, business design

  • Perceval House refurbishment continues with 5th floor from July
what s in a name
What’s in a name
  • Universal Services (Streets) =

Street Environment

  • Universal Services (development) =

Built Environment

  • Choice Services =

Cultural Services

slide9
The public realm - whose borough is it anyway?
  • Clean & Green contract
  • Enforcement
  • Best Value – BVPI 199
  • Customer Satisfaction
clean green contract will deliver

Clean & Green Contract will deliver…

Integrated contract – a real chance for success

Payment linked to performance

Improved use of ICT to support services

Contractor direct link to Response channels

Council staff freed up to be (more) proactive

response council will deliver
Response Council will deliver…
  • Front line accountability
  • Envirocrime Prevention
  • The customer is always right …
  • … we have the data to prove it.
  • GIS
  • Mobile technology - PDAs
libraries to be proud of
Libraries to be proud of

£6.62 million investment starting 2005/06:

  • Buildings, ICT and book stock improvements
  • Creation of Response Points to provide further access to council services
    • telephone, internet and postal drop
  • Consistent information and advice provided by our staff
response council will deliver1
Response Council will deliver…
  • Libraries providing better and more consistent

Service for customers

  • Modern libraries able to provide 21st Century

services – (Supporting IeG)

  • A more cost effective service (more visitors for the same cost) & improved performance against statutory PIs (Supporting Gershon)
conclusions
Conclusions
  • We’re doing it now and entering a new phase of transforming Ealing
  • Delivering Response will deliver improved services and meet the Government’s agenda:

- Better environment and services

- Better customer service (including libraries)

  • We’re here to help!