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McGill University Desktop Messaging Deployment Overview

This document details the deployment phases of McGill University's Desktop Messaging system, highlighting significant milestones from February 2004 to March 2005. Key features such as Call Sender, Selective Playback, and WEB Voicemail are introduced, alongside the costs for various services. The support environment includes Outlook/Exchange with limitations noted for MAC and unsupported systems. Users can order services through WOS, with installation rates detailed for cost management. The document outlines the benefits and restrictions associated with the Desktop Messaging services.

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McGill University Desktop Messaging Deployment Overview

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  1. McGill University Desktop Messaging Deployment

  2. Deployment phases • Migration to CallPilot in February 2004 • Introduction of MyCallPilot - spring 2004 • Desktop Messaging tests started in March 2004 • Deployment announced on March 14th, 2005

  3. Benefits • Visual aspect of DM stimulates usage of features like: • Call Sender (works with emails!) • Forward • Selective Playback • Distribution lists on MyCallPilot • WEB Voicemail

  4. Deployment model • Voicemail box: $5.00/m • Desktop Messaging + outbound fax: $3.00/m • Desktop Messaging + inbound fax: $2.00/m • + AdditionalDID number • Dispatch Fax: $5.00/m • Additional storage (20 minutes): $5.00/m • Additional retention (7 days): $2.00/m • Special installation rate until July 1st, 2005

  5. Restrictions • Supported environment: Outlook/Exchange • Fax and voice on same number not supported • Lotus Notes or Groupwise not available • Limited functionality on MAC • Limited functionality on Outlook Express

  6. Deployment procedures • Users order the service through WOS • CSR’s configure mailbox • User downloads player • User downloads user guide

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