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Municipal Service Delivery Officials

Municipal Service Delivery Officials. Presentation to MISA Canada Municipal CIO Council Summit May 30, 2012. MSDO Elevator Speech. MSDO is an organization of municipal service delivery officials who create, manage and/or support municipal service delivery initiatives across Canada

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Municipal Service Delivery Officials

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  1. Municipal Service Delivery Officials Presentation to MISA Canada Municipal CIO Council Summit May 30, 2012

  2. MSDO Elevator Speech • MSDO is an organization of municipal service delivery officials who create, manage and/or support municipal service delivery initiatives across Canada • MSDO provides a forum for members to share experiences and knowledge, and provides a unified voice for municipal service delivery officials to other groups

  3. Brief History of MSDO • 2002 - Service delivery managers in southern Ontario meet informally • 2005 - Service delivery managers of six large Canadian cities meet • 2006 – 2010 - Additional municipalities across Canada participate in annual meetings • 2010 - Registered as a legal entity

  4. MSDO Structure • Pan-Canadian; No regional chapters • Municipal members • One vote per municipality • Membership fee based on population (ranges from $150 to $1,000) • Affiliate members • Other public sector or related groups approved by the Board • No voting rights • Fixed membership fee ($375)

  5. Current Board of Directors Position Name and Title Member Municipality President Kate Johnston Manager, Service Delivery Improvement Region of Halton Vice President Melanie Swenarchuk Manager 311 City of Winnipeg Treasurer Glenn Brunetti Manager, Service Delivery Region of Peel Secretary Rhonda Tsingos Mgr, Contact Centre Service Integration City of Brampton Director – Eastern Region Janine Halliday Manager, Citizen Services City of St. John’s Director – Central Region Karla Hale Director, C Region of Peel Director – Western/ Northern Region Terry Pearce Manager, Citizen Services City of Calgary

  6. MSDO Committees ConferenceCommittee CommunicationsCommittee MembershipCommittee

  7. Current Membership • 37 members • 36 municipal • 1 affiliate (ICCS) • Regional distribution • 27 from Ontario • 1 from Quebec • 2 from Eastern Canada • 6 from Western Canada

  8. Challenges • Uneven regional representation • Providing communications/activities in French • Communication between members • Raising awareness of MSDO beyond existing members

  9. Next Steps • Develop an internal communications strategy(June – October) • Develop a Strategic Plan (June – October) • Seek mutually beneficial opportunities with ICCS (ongoing) • Explore greater collaboration with MISA (ongoing) • Develop and implement external communication strategy (winter 2013)

  10. An Invitation • MSDO Annual Conference October 9 -11, 2012 Kitchener • ICCS course: Understanding and Enhancing Citizen Access October 12, 2012 Kitchener

  11. QuestionsandDiscussion

  12. Contact Kate Johnston Manager, Service Delivery Improvement Halton Region 905-825-6000 ext 7230 kate.johnston@halton.ca www.halton.ca

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