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Chinese Gospel Church Out Of The Cold Program. 2010-2011 Orientation December 2010. Agenda. Mission statement History of the program Our guests Program details What to expect Walk through the premises. Mission Statement.

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Chinese Gospel Church Out Of The Cold Program

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chinese gospel church out of the cold program

Chinese Gospel ChurchOut Of The ColdProgram

2010-2011 Orientation

December 2010

  • Mission statement
  • History of the program
  • Our guests
  • Program details
  • What to expect
  • Walk through the premises
mission statement
Mission Statement
  • To provide a safe, secure and warm environment where guests can eat, sleep and hear the Good News of Jesus Christ through our love in action, attitude and words.
the history of ootc
The History of OOTC
  • Started in Toronto in 1987
  • By students of St. Michael‘s School, with the support and guidance of Sister Susan Moran
  • CGC started with First Baptist Church in Jan 1997
  • We are now in our 14th season
  • Major change in 2003 – Dixon Hall approached by the City of Toronto to take on the management and operations of the OOTC programs (
  • There are 20 sites for the 2009-2010 season
who are our guests
Who are our Guests?
  • Homeless
  • Hungry
  • Cold
  • Unstable
  • Only Adults
    • Men
    • Women (for dinner only)
  • People like you and me:
    • 1 Corinthians 15:10a – “But by the grace of God I am what I am, and his grace to me was not without effect.”
circumstances that bring them to the street
Circumstances that bring them to the street
  • Financial losses (loss of employment, new immigrants)
  • Personal losses (family/friends)
  • Rejection by family/friends
  • Chemical dependency
  • Mental health problems
  • Emotional instability
  • Loneliness
what do our guests need


No judgement

No questions




What do our Guests need?
  • Warmth
  • Good meal
  • Quiet place to sleep
  • Clothing
  • Cheerful and helpful volunteers
  • Clean premises
characteristics of an effective program
Characteristics of an Effective Program
  • Warm
  • Welcoming
  • Quiet
  • Clean and safe from physical harm
  • Christ’s love has been demonstrated
  • Bottom-line: Guests have enjoyed the meal, have felt safe, have been comfortable and have had the opportunity to experience and hear of Christ’s love.
challenges to volunteers
Challenges to Volunteers
  • Accepting people who are very different
  • Being cheerful at all times
  • Working cooperatively with other volunteers
  • Awareness of hygiene issues
  • Coping with various behaviours
  • Identifying risks to self and to others
  • Maintaining a calm environment
  • Keeping your emotions suitable to the situation
characteristics of effective volunteers
Characteristics of Effective Volunteers
  • Caring
  • Polite
  • Sensitive to needs and surroundings
  • Enthusiastic
  • Considerate and punctual
  • Honouring promises
  • Aware of non-verbal communication
  • Key: How do you treat guests within your own home?
  • Support staff from Dixon Hall, trained in crisis/anger management and violence de-escalation
  • Emergency phone numbers are available
  • Phones are kept at intake and within the kitchen
  • Division 52 is up the street!
suggestion to stay safe
Suggestion to stay safe
  • Wash your hands frequently
  • Leave personal valuables at home
  • Always be seen by others
  • If in an uncomfortable situation, speak to your shift manager immediately
  • Do not give money or medicine to Guests – speak to the shift manager if First Aid is needed
  • Limit personal information given – remain on a first name basis, and do not offer your phone number
program rules
Program Rules
  • No smoking within the church
  • No alcohol or drugs
  • No weapons
  • No aggressive or disruptive behaviour
  • No insults: personal, racial or sexual
  • No swearing or foul language
  • No fighting
  • Rules are posted at the entrance, and new Guests are asked to review and agree to comply with them before admission
details of our program
Details of Our Program
  • This season – January 6, 2011 to March 31, 2011 (13 weeks)
  • Between 70-100 volunteers
  • Dinner and lunch preparation teams as well
  • Aim is to feed an average of 50-60 and provide shelter for 15 Guests every Thursday night
  • Money comes from Chinese Gospel Church and from individual donation
  • Supported by the City of Toronto, which provides payment for the Dixon Hall support staff, and clean blankets for overnight Guests
  • Set-Up variable time
  • Intake 5:30 p.m. start
  • Dinner 6:00 – 8:00 p.m.
  • Social 7:00 – 10:00 p.m.
  • Breakfast 6:00 – 8:00 a.m Friday
a typical thursday set up
A Typical Thursday – Set-up
  • Set-up is done during the day:
    • Setting up the foyer and intake areas
    • Preparing the dining area and kitchen
    • Preparing hot beverages and re-heating food
  • Isolate the rest of the church from the program by ensuring that all doors are locked
  • Dixon Hall staff arrives by 5:00 p.m.
a typical thursday dinner
A Typical Thursday - Dinner
  • Volunteers arrive and sign-in between 5:45 – 6:00
  • Preparation and prayer time in the kitchen
  • Guests are admitted whenever the dinner team is ready (earlier if there is a “Cold Alert”)
  • Dinner is served promptly, and whenever new Guests arrive
  • Social shift volunteers arrive at 7:00 p.m., and begin interacting with Guests
  • Aim to complete dinner shift clean-up by 8:00 p.m.
a typical thursday social
A Typical Thursday - Social
  • Volunteers arrive at 7:00 p.m.
  • Extra tables and chairs are cleaned and put away
  • Informal time of interacting, talking, and playing card/board games
  • Food is set aside for latecomers during the social shift, and is re-warmed when they arrive
  • Mattresses are laid out by around 9:00 p.m., for overnight guests to prepare to sleep
  • Cleanliness is maintained in the kitchen, in preparation for the breakfast team in the morning
  • Dixon Hall staff remain overnight
a typical friday breakfast
A Typical Friday - Breakfast
  • Breakfast shift volunteers arrive at 6:00 a.m.
  • Breakfast is prepared in the kitchen
  • Guests are woken up by 6:30 a.m., and breakfast is served
  • Mattresses are cleaned and stored away
  • Bagged lunches are given to guests as they leave, usually by 7:30 a.m.
  • Final clean-up of the kitchen and sleeping/dining area prior to leaving