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Leadership Roundtable. Information Technology. Agenda. 1. DTS Strategy. 5. eGovernment. 2. The Organization. 6. Application Suite. 3. Recognition. 7. Project Methodology. 4. I.T. Roles. 8. Technical Info. The County Executive.

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Leadership roundtable

Leadership Roundtable

Information Technology


1. DTS Strategy

5. eGovernment

2. The Organization

6. Application Suite

3. Recognition

7. Project Methodology

4. I.T. Roles

8. Technical Info

The county executive
The County Executive

DTS implements technologies that support the Mission of the County Executive:

Dts strategy
DTS Strategy


MCG is a fully integrated Enterprise in which all County Government Departments and Offices have the ability to reliably access information in a secure environment to perform government services and functions essential to its citizens.

Dts strategy1
DTS Strategy

  • Vision:

  • Montgomery County will utilize IT to:

  • Enable our employees to provide quality services to our citizens and businesses,

  • Deliver information and services to community residents, and

  • Increase the productivity of government and citizens.

Dts strategy2
DTS Strategy

Guiding Principles:

DTS plays a major role within the MCG community. DTS interfaces in many ways with virtually all departments and offices. In this critical position, DTS establishes high standards for leadership and best business practices in the information technology arena. The business conduct of all DTS personnel centers around our commitment and accountability to our customers.

Dts organizational structure
DTS Organizational Structure


Staff Support


Cable Office

Mgmt. Svces


The department has 174 employees with an FY08/09 operating budget of approx. $50M for various telecom, infrastructure, development projects and services.


Contract & Negotiations





Dts organization officers
DTS Organization Officers

  • Chief Information Officer [CIO], E. Steven Emanuel

    • Chief Technology Officer [CTO], Mike Knuppel

    • Chief Information Security Officer [CISO], Vacant

    • Enterprise Applications & Solutions Division [EASD], Ivan Galic

    • Enterprise Systems & Operations Division [ESOD], Dieter Klinger

    • Enterprise Telecommunication Services Division [ETSD], Max Stuckey

    • Enterprise Project Management Division [EPMD], Acting

    • Cable Communications Administrator, Vacant

Office of cable communication services
Office of Cable & Communication Services

  • Administers the County’s cable and telecom franchise agreements

  • Resolves customer complaints

  • Monitors quality of service

  • Telecommunications Towers

  • CCM

  • PEG Network

Awards recognitions
Awards & Recognitions

  • DTS received the following 2007/2006 Awards:

    • Digital Counties Survey, 2007 National Will [CDG]

    • Open Source Web Application Monitor-HEARTBEAT, [NaCo]

    • Serving Up GIS Data for Emergency Managers, [NaCo]

    • Targeting Programs & Enhancing Revenues with the Help of GIS, [NaCo]

    • Commercial Wireless Integration, [NaCo]

    • Top County Websites, Grade A+ [Computerworld/NPRC]

    • Peer Leadership & Professional Development in Information Security, [IANETSEC]

    • Technology Leadership, [PTI]

    • Desktop Modernization, Honorable Mention [PTI]

    • Public Safety Communications System and Commercial Wireless Integration, Honorable Mention [PTI]

Awards cable office
Awards - Cable Office

  • The Cable Office received the following 2007/2006 Awards:

    • NATOA Government Programming Awards- 2007

      • “Performance Moves” First Place – Performing Arts Category

    • Maryland Chapter of the American Planning Association – 2007

    • Marcom Awards – Honoring Excellence in Marketing Communications – 2007

      • “The Parks Show” – Gold Winner

      • “Montgomery Plans”

    • International AVA Awards – 2007

      • “Did You Know #16 – WSSC” Category of TV/Prog/Govt. Access – Gold

      • “Montgomery Plans #5 – Building Great Communities” Category of TV/Programs/Government Access – Honorable Mention

County it support
County IT Support

  • DTS is responsible for Infrastructure and Enterprise Systems

  • DTS interfaces with IT Teams across County departments

  • DTS Workgroups enable teamwork and inter-departmental collaboration

What s egovernment
What’s eGovernment?

  • Definition (Wikipedia)

  • eGovernment - Electronic Government (also known as

  • “eGov”, digital government or online government) refers to government’s use of information and communication technology (ICT) to exchange information and services with citizens, businesses, and other arms of government.

  • eGov Models:

    • Government-to-Citizen/Customer (G2C)

    • Government-to-Business (G2B)

    • Government-to-Government (G2G)

  • DTS enables the County Government to utilize Information and Telecommunication technologies to provide efficient, convenient, and accessible services to County residents.


  • An opportunity to improve the delivery of services

  • “Faster, better, cheaper”

  • Internet and telecommunication technologies, i.e., Web, IVR, etc.

  • DTS assists front-line Departments and Agencies with “eGovernment” initiatives

Lines of business lob
Lines of Business (LoB)

  • DTS supports many lines of business (LoB) for County Government

  • The predominant LoBs are:








  • Law Enforcement Records Mgmt. System

  • States Attorney Case Mgmt. System

  • Corrections and Rehabilitation Info. Mgmt. System

  • Juvenile Justice Info. System (IJIS)

  • Arrest History Database (AHDB)

  • GUI Telephones for Emergency Operations Center (EOC)

  • Regional GIS Database for First Responders

  • Public Safety Communication Systems (PSCS)

  • FiberNet Education Initiative

  • CBT Security Training – ISATP

  • Digital TV Transition Media Campaign

  • FiberNet Montgomery College Network

  • Enterprise Resource Planning (ERP)

  • Customer Relationship Management (CRM)

  • Single Sign−on (SSO)

  • FiberNet II

Historical perspective
Historical Perspective

  • New MCG Home Page






  • Request to establish eCommerce program


  • New MCG Intranet Portal






  • www.emontgomery.org launched with 5 interactive applications

  • eCommerce Manager hired


DTS supports the County website montgomerycountymd.gov, an award winning portal servicing residents, businesses and the government.

Online applications suite
Online Applications Suite

  • Google Search

  • BrowseAloud

  • Really Simple Syndication (RSS)

  • Property Tax Payment and Query

  • Payment of Parking Tickets

  • Transit Pass Sales

  • Online Contract Log

  • Local Small Business Reserve Program (LSBRP)

  • Automated Bus Schedules

  • Recreation Payments

  • Bike Registration

  • Ball Fields Registration

  • eSubscribe

  • Streaming Audio & Video

  • Registered Voter Polling Place Locator

  • Streetlight Outage Reporting

  • Pothole Repair

  • Snow Plow Status

  • Conference/Event Registration & Payment

  • Library Services

  • News & Press Releases

  • Media Advisories (“NewsCenter”)

Leadership roundtable

Project Methodology

  • Main Steps of the Project Management Process

Deploy & Transition

Execute & Control




  • Project Charter

  • Business Case

  • Stakeholder Indentification

  • Cost/Benefit Analysis

  • Preliminary Requirements

  • Communications Plan

  • Project Mgmt Plan & Schedule

  • Change Mgmt Plan

  • Quality Mgmt Plan

  • Risk Assessment

  • Detailed Requirements

  • Resource Plan

  • Procurement Plan

  • Configuration Mgmt Plan

  • Architecture Document

  • System Design

  • Security Design

  • Network Plan

  • Data Conversion Plan

  • Training Plan

  • Testing Plan & Test Cases

  • Coding / COTS Implementation

  • System Testing

  • User Acceptance Testing

  • Disaster Recovery Testing

  • Security Review

  • Peer & Project Reviews

  • Deployment Plan

  • Transition / Support Plan

  • Operations Plan

  • System Operational

  • Post Mortem Review / Lessons Learned

Technical information
Technical Information

  • Achieving economies of scale through standardization

    • Enterprise Architecture

    • Software Platforms

    • Web Content Management

    • Information Processing Section Administrative Procedures (APs)

      • AP6-7: June 2005, Information Resources Security

      • AP6-2: Dec 2004, Use of County-Provided Cellular Telephone Service

      • AP6-1: June 2004, Use of the County-Provided Internet, Intranet, and Electronic Mail Services

    • Federal Standards

    • Development / Maintenance Organizations

    • Improving Citizen Involvement

      • Usability focus groups, conferences, trade shows, TV spots

Future dts technology innovations
Future DTS Technology Innovations

  • Enterprise Resource Planning (ERP)– Planning Phase

  • Customer Relation Management (CRM)– Planning Phase

  • Thin Clients– Evaluation Phase

  • End-point/Desktop Encryption– Evaluation Phase