Division of Continuing Education Pathways to Excellence

1. Division of Continuing EducationPathways to Excellence Strategic Plan Update Presented by Rita Martinez-Purson, Ed.D. Dean of Continuing Education January 9, 2004

2. Stages of the Process • Delineation of key themes: issues, challenges and opportunities • Agreement on six major goals based on the key themes • Assignment of a team leader to each goal • Formulation of teams • Delineation of objectives, strategic actions • Setting of priorities, timelines and assignments • Tracking and updating

3. Timeframe • July 9-20: Interviews and dialogue -- delineation of key themes • July 29: Orientation of Team leaders • Aug. 1: Kick-off event --formulation of teams and initial planning • Aug. 4: Meetings with Team leaders on team planning process • Aug. 4-Sept. 11: Team planning meetings • Sept. 12: Preliminary recommendations submitted to Dean • Sept. 15-18: Dean meets individually with team leaders • Sept. 19: All-hands meeting report out • Sept. 22-26: Management meetings on resource allocation and assignments • Oct. 10: All-hands meeting -- Roll out plan and assignments • Mid-Oct: Commence project implementation

4. Major Goals and Teams 1. Quality customer service 2. Effective internal systems and controls 3. Outstanding sales and community outreach efforts 4. Cutting-edge educational programs 5. A superior workforce and energizing work environment 6. Safe, attractive, state-of-the-art facilities and equipment

5. Progress Report on Priorities for Oct.-Dec. 03 Quarter • Initiation of Division-wide reorganization - done • Develop Sales and Outreach Office - done • Kick off Quality Customer Service Initiative and provide staff training. - done • Develop resources for awards and recognition – done for CY • Begin monthly program management report meetings - done • Launch larger staff development initiative - done • Develop and deliver safety and emergency guidelines – not yet begun • Update interim MIS system for Career Works – in progress • Research best practices for inventory control - not yet begun • Develop specialized classes, including West Side offerings - done • Create and hire administrative support for managers – done • Research debt and overhead reduction – in progress

6. Progress report on Prioritiesfor Jan-March 04 Quarter • Registration Center process improvement – done • Strengthen communications with Intranet – initial planning stages complete • Develop LLMS Model for registration – done • Implement customer surveys – benchmarking under way • Develop sales and outreach processes and procedures – first draft complete • Re-introduce in-house food services – initial planning • Strong customer-driven workforce development – initial planning • Research and strengthen economics of course development and delivery – new processes and software developed for course budgeting and management

7. Progress Report on Prioritiesfor Jan-March 04 Quarter, cont’d. • Develop IS trouble ticket system – developed, but not yet implemented • Develop Facilities Master Plan – under way and on-target • Establish internal/external communication tools for sales/outreach – planning stage is complete • Assess industry/agency training needs – developed “first priority” target list • Improve signage and reception – planning and graphics work complete • Develop sales and outreach plan – first draft under review

8. Provide better tools and uniforms for conference center staff – on target Strengthen computer lab equipment – on target Launch a celebration committee - done Standardize data collection - on target with development of new software Clarify ITTP/IT reporting lines – recommendations forthcoming Build to a grant writer position – not yet needed Hold quarterly open forums - done Other Actionstargeted through March 2004

9. Priorities forApril-June and July-Sept. 04 Quarters • Go live with online LLMS registration – on target for April 1 • Develop programs for delivery in Spanish – done • Add a Business Center to the Conference Facility – in planning stage with staff architect • Formalize CE Division Development Plan • Develop community advisory group(s) • Revise/update CE policies and procedures • Upgrade Career Works MIS system