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Making the Internet Work for You. Sales. Operations. Communications. Your Business. Marketing. HR Administration. Purchasing. Service. Improving Your Communications. Benefits to Business.  Important customers at your finger tips  Fewer trips save Time  Fewer trips save Money

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Making the Internet Work for You


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slide1

Making the Internet Work for You

Sales

Operations

Communications

Your

Business

Marketing

HR Administration

Purchasing

Service

slide2

Improving Your Communications

Benefits to Business

Important customers at your finger tips

 Fewer trips save Time

Fewer trips save Money

Accelerate decisions

Involve parties from remote locations

slide3

Improving Your Communications

To-Do List and Calendar

Fax over eMail

slide4

Improving Your Communications

Instant Messaging

Web Conferencing

slide5

Communications Tools: Conferencing

Benefits to Business

 Hold Meetings

 Give presentations online

 Share documents LIVE

 Edit documents

 Demo application sharing

 Troubleshoot: from a remote user’s computer

slide7

Making the Internet Work for You

Sales

Operations

Communications

Your

Business

Marketing

HR Administration

Purchasing

Service

slide8

Expanding Your Use of the Internet

Growing Your Business

Marketing Tools

• Sales

• Leads

• On-Line Presence

slide11

Marketing Tools: On-Line Presence

Web Design & Development

• Build Your Own v Full Service

• Web Hosting

• Site Building

• Commerce

• Marketing

• Reporting

slide15

Making the Internet Work for You

Sales

Operations

Communications

Your

Business

Marketing

HR Administration

Purchasing

Service

slide16

Improving Customer Service

Benefits to Business

 Flexible communications channel

 Providesscalability to meet growth

 Improves order and data accuracy

 Customer has control of information

 Reduces labor and operational costs

 Promotes repeat business

slide17

Improving Customer Service

Low Touch Model

High Touch Model

slide18

Improving Customer Service

Benefits of High Touch Service

 Time/effort prioritized by client value

 Manage high level issues immediately

 Quicker reaction to changing needs

 Build stronger relationships with VIP customers

slide20

Beyond the Fundamentals

Improving Your Search Skills

1. Rare Words

2. All Words That Might Matter

3. Phrases

4. Punctuation and Spaces

5. Capitalization

slide21

Beyond the Fundamentals

Improving Your Search Skills

6. Fields

7. Using a + or -

8. Excluding specific words or phrases

9. Combining elements

10. Wildcards

slide22

Why “HIGH SPEED” Internet?

TIME IS MONEY

YOUR COMPETITION HAS IT

STAY OUT IN FRONT!

slide23

How to Select An ISP

Considerations

• Consistent high speed connection

• Connection that is always on

• Network Design and maintenance

• Web-hosting services

• Customer Service 24/7

• Single service provider

slide24

Selecting Your ISP - Features

Broadband v Narrowband

1. Continuous connection

2. No busy signals

3. Sophisticated high-speed network

4. Quick delivery of rich multimedia content

5. No equipment to purchase

slide25

Selecting Your ISP - Benefits

Broadband Connection

• Instant gratification

• Increased employee productivity

• Increased customer satisfaction

• Option to purchase/lease equipment

slide26

Your Cable Operator ISP

Benefits of Cable Provider

• Greater serviceable area

• Single service provider

• Local community-based company

• Network Design and maintenance

• Web-hosting services

• Customer Service 24/7/365

• Competitively priced

slide27

Cost Comparison

Phone Cable

One-Time Charges:

Installation $xxx $xxx

Modem $xxx included

Subtotal $xxx $xxx

Monthly Charges:

ISP Contract $xx.xx $xx.xx

Dedicated Phone Line $20.00 n/c

Local/LD Phone Chgs n/a n/c

Subtotal xx.xx+ $xx.xx

slide28

Cost Comparison

Phone Cable

One-Time Charges:

Installation $xxx Special Offer!

Modem $xxx included

Subtotal $xxx $xxx

Monthly Charges:

ISP Contract $xx.xx Special Offer! Dedicated Phone Line $20.00 n/c

Local/LD Phone Chgs n/a n/c

Subtotal xx.xx+ $xx.xx

slide29

The Internet Business Solutions Center

Broadband Cable Internet Connection

The #1 Choice!

[offer] (ISP) Installation!

$xx.xx/month for the first 3 months

50x Phone Speed

Always On

Never Busy

No Hidden Charges

slide30

The Internet Business Solutions Center

MSO/SI/ISP

The #1 Choice!

[offer] (ISP) Installation!

$xx.xx/month for the first 3 months

SIGN UP NOW

FOR SPECIAL SEMINAR RATE!