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i. HELP. Information Technology Department February 11, 2013. Today’s Overview. New System. New Environment. Better Service. Welcome to iHelp. http://portal.megaworldcorp.com. http://portal.megaworldcorp.com/ihelp. Learning Objectives. User’s console New Request

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Help

i

HELP

Information Technology Department

February 11, 2013





Help

Better

Service


Help

Welcome

to

iHelp


Help

http://portal.megaworldcorp.com

http://portal.megaworldcorp.com/ihelp


Learning objectives
Learning Objectives

  • User’s console

  • New Request

  • Online approval

  • Request Status


Help

  • Username

    • Employee number

  • Password

    • (iRegister)



Help

Chat to IT

  • Inquiry

  • Follow up

  • Quick fix


Help

New Ticket

  • Create

  • Repair

  • Recover


Help

Real Time

  • Monitoring

  • Approval

  • Status


Help

Information

  • Details



Help

New Ticket

Click on the ‘drop-down’ menu


Help

Job Type

Internet

Email

Printer

Troubleshoot

Program

N/A category


Help

Internet

Request New Internet Connection

Block / Unblock Website

No Internet Access Problem

Cyberoam Error




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New Internet connection.

  • Advance user

    • RnD

  • Standard user

    • Regular websites

    • Needed

    • Date required


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Browsing

Accomplished Form

Request Confirmation



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There are four (4) Pending Request

To approve a request:

-click on check box

-click on check-all

-click on Approved Selected

Control No:

14,

13,

12,

11


Help

After approval Pending Request

is now down to 3

Notice Control No. 14 is removed from the list.

Control No:

13,

12,

11


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Completed Request

List of completed Job Request that requires user’s conforme.


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On Process Request

List of Job Request attended and acknowledged by I.T. Support group


Closing the job request
Closing the Job Request


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Completed Request

  • User will receive email regarding the completion of the Job Request

    The user has one (1) completed job request.

    NOTE:

    The user must acknowledge the completed job request otherwise he/she wont be able to create a new request.


Help

Completed Request

  • The details of the Job Request are listed on the confirmation form including the;

    • immediate head comment

    • and the I.T. support’s remarks.

    • User must select from the drop-down menu his/her I.T. Rating

    • Closing the Job Request means that the requirement has been served


Help

Completed Request

Once the job request is closed;

Completed Request and Closed Request status will be updated.


Ihelp
iHelp

Technology learning curve


Technical support made easy
Technical Support Made Easy

Real Time Update

Job Request approved

Processed Job Request

Create Job Request

Time Spent


Online job request
Online Job Request

  • Working from office

  • Working offsite

    • Request your technology requirements



Need help we are more than happy to help you
Need HELP?…WE are more than happy to help YOU.


Help

HELP

Thank You

i


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