i. HELP. Information Technology Department February 11, 2013. Today’s Overview. New System. New Environment. Better Service. Welcome to iHelp. http://portal.megaworldcorp.com. http://portal.megaworldcorp.com/ihelp. Learning Objectives. User’s console New Request
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Information Technology Department
February 11, 2013
Click on the ‘drop-down’ menu
Request New Internet Connection
Block / Unblock Website
No Internet Access Problem
To approve a request:
-click on check box
-click on check-all
-click on Approved Selected
is now down to 3
Notice Control No. 14 is removed from the list.
List of completed Job Request that requires user’s conforme.
List of Job Request attended and acknowledged by I.T. Support group
The user has one (1) completed job request.
The user must acknowledge the completed job request otherwise he/she wont be able to create a new request.
Once the job request is closed;
Completed Request and Closed Request status will be updated.
Technology learning curve
Real Time Update
Job Request approved
Processed Job Request
Create Job Request