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QUALITY ENHANCEMENT vs ACCOUNTABILITY : ASSESSMENT FRAMEWORKS. Lucien Bollaert Member NVAO Board National Stakeholders’ Conference Yerevan December 2 & 3, 2013. CONTENTS. Intro : overview ARQATA pilots Quality & QA Quality & QA & Quality Culture QA & assessment frameworks Conclusions.

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Quality enhancement vs accountability assessment frameworks

QUALITY ENHANCEMENT vsACCOUNTABILITY : ASSESSMENT FRAMEWORKS

Lucien Bollaert

Member NVAO Board

National Stakeholders’ Conference

Yerevan

December 2 & 3, 2013


Contents
CONTENTS

  • Intro : overview ARQATA pilots

  • Quality & QA

  • Quality & QA & Quality Culture

  • QA & assessment frameworks

  • Conclusions

National ARQATA conference : enhancement vs control


Intro arqata pilots
Intro : ARQATA pilots

2011 2012 2013

line 1 : HEIs & IQA workshops SERs

line 2 : HEIs & EQA workshops external reports 2 U & 2 progr

line 3 : ANQA & IQA & EQA workshops TG SER proof review

line 4 : Quality Culture workshops international visits

line 5 : Dissemination now – 2014 workshops

National Stakeholders’ Conference : enhancement vs control


Q & QA

input

processes

output

transformation

Quality Management

National Stakeholders’ Conference : enhancement vs control

What is quality?

  • Q is the addedvaluebetween input & output (via processes)

    mission (E/R/SS) institution’sstrategyresults

    intended LO studyprogrammeachieved LO


Q & QA

National Stakeholders’ Conference : enhancement vs control

What is a qualityassurance system?

  • Manydefinitions, concepts & discussionamongacademics

  • QA system is the total of all managerial approaches, tools and instruments in order to guaranteethe quality of the organisation and to enhanceitsystematically

  • QA system is toguaranteeandenhancethe realisation of what the organisationclaims to do in reply to the needs of the globalsociety representedbyitsstakeholders


Q & QA

Paradigm shift in QA

early opinions new views

Quality is absolute and fixed Q is relative & multi-

layered

One standard is dominant… QA has many aspects

& determined by the producer Starting point = customers’ needs

The final product is central… Service is vital

and should be inspected Q = result of processes

Quality requirements are fixed Q requirements change & raise

Quality control by quality unit Q = everybody’s


Q & QA

QA checklist

What are you trying to achieve? PURPOSES

Why are you doing it? REASON

How are you doing it? METHOD

Why is that the best way to do it? OPTIMISATION

How do you know it works? EFFECTIVENESS

How can you improve it? IMPROVEMENT

Peter Williams


Q & QA

What is a qualityassurance system?

  • Leadingwithvision, inspirationandintegritybyleadersacting as a role model fortheirvaluesandethics (responsibility, people management…)

  • Managingthroughstructuredandstrategicallyalignedprocessesusingfact-baseddecision making

  • Succeedingbypeoplewho are valued in culture of empowermentforbalancedachievement of organisationaland personal goals

  • Integrated system interconnectingallprocessesandmeasuringtheir performances;

  • Trust in continuousimprovement;


Q & QA

input

processes

output

transformation

Quality Management (System)

underlyingprinciples

underlyingvalues

What is QA (management) system?

mission (E/R/SS) institution’sstrategyresults

intended LO studyprogrammeachieved LO


Q & QA

QA methology & tools

Kaplan & Norton’s scorecard

Tools tomeasure : quantitative & qualitative data, KPI analysis, consensus meetings…


Q & QA

input

processes

output

transformation

tool

tool

tool

tool

tool

methodology

Quality Management (System)

underlyingprinciples

underlyingvalues

What is QA (management) system?

mission (E/R/SS) institution’sstrategyresults

intended LO studyprogrammeachieved LO

using criteria (standards

& indicators)


Q & QA

learner

LO

QUALITY

teacher

learning

environment

learning activity

didactic innovation

practice

professionalism HRM policy res resources &

HEI leaders & management design


Q & QA

National Stakeholders’ Conference : enhancement vs control

continuum of IQA & EQA

IQA EQA

PDCA internal internal external external label

assessment audit assessment audit accreditation


Q & QA

learner

LO

QUALITY

teacher

learning

environment

employers

(parent)

alumni

commitment talent

learning activity

inquisitiveness drive

commitment/team atmosphere

didactic innovation

practice

professionalism HRM policy res resources &

HEI leaders & management design

subject & educational experts educational experts


Q qa qculture
Q & QA & Qculture

National Stakeholders’ Conference : enhancement vs control

What is quality culture?

  • Manydefinitions, concepts & discussionamongacademics

  • “Q culture is anorganisation’s culture focusing on continuouslyhigherqualityand thus living in deeper attitudes and valuesthat are directingtowards a continuingimprovement. Essential attitudes are openness, constructivecriticism, objectiveness, systematics, problem-solving, innovativenessand collectiveness.” (LB)


Q qa qculture1
Q & QA & Qculture

National Stakeholders’ Conference : enhancement vs control


Q qa qculture2
Q & QA & Qculture

21st c competences

mission/int.LO

Innovationthroughvalorisation of research

ach.LO/results

services to society

QUALITY CULTURE

input

processes

output

tools

methodology

QA (management) system

underlyingprinciples

underlyingvalues

What is qualityassurance?

GLOBAL SOCIETY


Q qa qculture3
Q & QA & Qculture

EQF

EQF

learner

BQF

BQF

21st c competences

NQF

NQF

mission/int.LO

Innovationthroughvalorisation of research

ach.LO/results

QUALITY

services to society

QUALITY CULTURE

input

processes

output

tools

methodology

teacher

L environment

QA (management) system

underlyingprinciples

underlyingvalues

What is qualityassurance?

GLOBAL SOCIETY


Q qa qculture4
Q & QA & Qculture

How to build up Qculture?

ownership sense-making

externally imposed script no connection

implemented top-down not always useful data

managerial logic & language general satisfaction ≠

shared understanding

not only executive & reconstruct/negotiate

political level, but also different rationalities

formulate own goals assess QA in terms of

In a shared framework sense-making & added value

EUA workshop


Q qa qculture5
Q & QA & Qculture

National Stakeholder’s Conference : enhancement vs control

Quality outcome/result

QC + QA = possible quality outcome

O + M + ++

M + O + ++

O + M - +

M + O - presumably +

O - M + presumably -

M - O + presumably -

O - M - --

M - O - --


Qa assessment frameworks
QA & assessment frameworks

National Stakeholder’s Conference : enhancement vs control

“It’s all about quality, stupid!”

Quality is the essence & goal !

Qculture is the ultimate guarantee of Q

QA system is needed to manage the HEI towards Q

QA system needs systematic methodology starting from vision, mission & strategy into SMART objectives & plans shared by all stake-holders & systematically monitored (PDCA) towards realisation


Qa assessment frameworks1
QA & assessment frameworks

National Stakeholders’ Conference : enhancement vs control

QA system needs to measure Q

= the realisation of the mission

= the added value in the education & research processes

In order to measure you need a framework with standards & indicators (tools)

In order to measure you need a methodology (PDCA)

System, methodology & tools should be congruent with mission & (Q) culture


Qa assessment frameworks2
QA & assessment frameworks

Use quantitative & qualitative indicators! (data information)

Focus on continuous improvement

Transparent, independent/objective, self-critical/reflective

Focus on learning (& assessment) activities

Formulating LO linked with QF EHEA, EQF, NQF, discipline LO, HEI LO to LO of study programme & course units

Active learning formats with congruent assessment formats


Qa assessment frameworks3
QA & assessment frameworks

IQA & EQA should meet as helpful mirrors

Trustful & professional peer review

The higher Q (culture), the opener standards

Start from your own strengths (P)

Turn your weaknesses into opportunities (P)

Formulate priorities (P & D)

Take your time!

Invest in critical SWOTs/SERs in order to enhance quality (C & A)

Control your realisations (C)


Conclusions on assessment frameworks
conclusions on assessment frameworks

  • There is/should be no opposition between control & enhancement, between IQA & EQA

  • Trustful & professional peer review

  • The higher Q (culture), the opener the standards

  • Use open standards & informative underlying indicators

  • Internationally ESG-proof IQA & EQA frameworks & decisions


General conclusions on armenian he
general conclusions on Armenian HE

  • Armenia HE has made a great effort…

  • But there is still work to be done to become “the happy university”.

  • Be realistic and innovative in your goals

  • And take your time

  • To adapt & to take decision

  • On an international (Bologna) (standard) frameworks & mind-set


GOOD LUCK!

THANKS

for your

ATTENTION &

COOPERATION


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