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Managing Staff Transitions Public Library Directors Symposium March 25-27, 2009. Marcellus Turner Executive Director Jefferson County Public Library Colorado. About JCPL. 10 locations 1 Bookmobile Floating collection for the past 15 years 6.4 million items checked out in 2008

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managing staff transitions public library directors symposium march 25 27 2009

Managing Staff TransitionsPublic Library Directors Symposium March 25-27, 2009

Marcellus Turner

Executive Director

Jefferson County Public Library

Colorado

about jcpl
About JCPL
  • 10 locations
  • 1 Bookmobile
  • Floating collection for the past 15 years
  • 6.4 million items checked out in 2008
  • 2.7 million visits in 2008
  • 273,000 cardholders
  • 284 public computers
  • 215 FTE, 325 hourly staff
planning for technological change1
Planning for Technological Change
  • Hired new Director of Innovation and Strategies for Information Technology

Without creativity, there cannot be change.

planning for technological change2
Planning for Technological Change
  • New philosophy for IT
    • Goal - provide support and resources for staff and patrons to enhance their library experience
    • Customer service is main focus
    • Thorough communication is key
    • Continuous review of structure, responsibilities, expectations and procedures
  • Reorganization of IT department
slide8

Planning for Technological Change

  • Service Level Agreements
    • Implemented to ensure efficient resolution to tech issues encountered by staff
  • IT is a collaborative partner in testing new products
    • Playaways
    • Wii
    • Kindle
slide9

Planning for Technological Change

  • Planning for changes in technology is not solely the responsibility of IT staff
  • It is important for Public Services and IT staff to collaborate in the planning process
  • Testing partner with developers/new products
    • Regular beta partner for the first release of new products
    • encore
    • encore Report Writer
    • RFID/self-check
    • Floating collection
preparing staff for changes in technology
Preparing Staff for Changes in Technology
  • Communication with staff
    • Tips and how-to articles in weekly employee newsletter
    • Monthly meetings between IT and library managers
    • Work plan
  • New employee orientations
    • Opportunity for all new staff to meet with IT, tour the department and learn IT’s role within a library system
  • Staff Exchange program
  • Internships
    • Offer library school students the opportunity to intern anywhere in the system
  • IT staff sit with other Library staff on multi-unit committees
  • Conference attendance encouraged and supported
preparing staff for changes in technology1
Preparing Staff for Changes in Technology
  • Regular training opportunities
    • Troubleshooting classes
    • Drop-in sessions at IT for new products
    • New product/technology rollouts
      • EventKeeper
      • RFID
      • Filtering
training
Training
  • “23 Things”
    • Based on the Learning 2.0 program by Charlotte-Mecklenburg
    • Adapted by JCPL Public Services staff
    • Hands-on experience
    • Activities build upon each other, allowing staff to become familiar with Web. 2.0 technologies
23 things
23 Things
  • What we cover
    • Blogs
    • Wikis
    • Image and photo sharing
    • RSS feeds and readers
    • Social networking
    • Social bookmarking
    • Social book cataloging (e.g. LibraryThing)
    • Online applications
    • Video hosting (e.g. YouTube, Vimeo)
    • Podcasting and downloadable audio
23 things1
23 Things
  • Delivery
    • Implemented by Digital Resources Librarian
    • 10 one-month-long units, navigated independently
    • Open to all salaried staff and Library Board
    • Collaborative tools created to be used during training
23 things2
23 Things
  • Communication
    • Invitation sent to all staff
    • Introductory article in weekly employee newsletter
    • Monthly articles in employee newsletter – updates, answer questions
    • Staff meetings and individual meetings
    • Manage blog set-up for training and answer questions
23 things3
23 Things
  • Tracking
    • Staff record when they complete a month’s activities in a spreadsheet
    • Training & Organizational Development monitor staff progress
  • Rewards
    • Each library will recognize staff’s completion of the program
  • Positive feedback from staff
web 2 0 in the library
Web 2.0 in the Library
  • Web 2.0 Proposal process
  • Staff submit a proposal form to all appropriate directors/managers for approval
  • Approved items are added to the Library’s work plan
technology competencies
Technology Competencies
  • Developing certain core skills for JCPL Public Services staff
  • Proposed baseline skills include:
    • Windows basics
    • Computer hardware (CPU, monitor, keyboard, printer, scanner, credit card swipes, RFID pad, etc.)
    • Microsoft Office, including Outlook
    • Basic troubleshooting
    • Internet searching
    • JCPL tools (databases, Telus, Overdrive, EventKeeper, Wifi)
    • Basic web 2.0 concepts and applications
slide23

Marcellus TurnerExecutive DirectorJefferson County Public Librarymturner@jefferson.lib.co.usPresentation can be found at:http://jefferson.lib.co.us/about/forlib.html