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Students helping students learn: The Case for a Web-Based Dynamic FAQ Environment

Students helping students learn: The Case for a Web-Based Dynamic FAQ Environment. D Ng’ambi University of Cape Town. Solution. Question. B. Consultation. A. Reading. Reading. Consultation. Knowledge Resources. Static. Dynamic. Consultation. D. Reading. Reading. C. Consultation.

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Students helping students learn: The Case for a Web-Based Dynamic FAQ Environment

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  1. Students helping students learn: The Case for a Web-Based Dynamic FAQ Environment D Ng’ambi University of Cape Town

  2. Solution Question B Consultation A Reading Reading Consultation Knowledge Resources Static Dynamic Consultation D Reading Reading C Consultation Help Problem

  3. DJ: Discover Crew: Stylus Destroyers

  4. B A Read / post question Read / post solution Consultation KnowledgeResource Static Resources ARTEFACTS Question Dynamic knowledge resource Help Problem Solution C D Read / post help Read / post problem

  5. Structure Artefacts of knowledge exchange ProductionProcess INTERACTION Social Conditions of Production SOCIAL ACTION

  6. Towards understanding ‘meanings’ behind artefacts C D B E A Knowledge Sharing Space Computer-Mediated Consultation artefacts

  7. Non-Observable Unacknowledged Social Conditions C D B E A Observable

  8. 1 User Interface Web Browser Users ARTEFACTS 2 Web Server Question DFAQ Site Help Problem Database Interface with artefacts Solution Database Backend 3 Postgres

  9. Process of production Text Description Artefacts Interpretation CDA Process of interpretation Explanation Interaction GST (Modality) Structure Social Action

  10. Description Process of production DFAQ Consultative Environment Text Artefacts Interpretation CDA Process of interpretation Artefact Analysis Explanation Interaction Discussion of results GST (Modality) Structure Social Action

  11. Social conditions of production Process of production Description Text Interpretation Process of interpretation INTERACTION Explanation Social conditions of interpretation CONTEXT

  12. ORGANIZATION COMMUNICATION ORGANIZATION CULTURE DFAQ enabled CMC DOUBLE LOOP LEARN I N G Speech Act Theory Text Interact ion ORG. MEMORY Artefacts Actors Artefact Analysis CDA Process of production / interpretation Immediate experience of actors Communication Power Sanction Communicative Action GST Interpretive Scheme Facility Norm Signification Domination Legitimation ORGANIZATION LEARNING Social Action

  13. domination legitimation signification Structure Interpretive scheme norm (Modality) facility communication power sanction C B SOCIAL ACTION TEXT A Process of Production Conditions of Production DFAQ Digital Genre INTERACTION Process of Interpretation Conditions of Interpretation

  14. User WEB BROWSER Similar questions/responses New question Intelligent Questioning Space (IQS) WEB SERVER Query / Retrieval Handler • Search QRB for similarity • Add new question Database backend QRB

  15. signification STRUCTURE domination legitimation Interpretive scheme GST facility norm (MODALITY) power sanction communication INTERACTION CDA Process of production Social Interactions communicative action Strategic action Habermas Oriented to understand discursive covert open

  16. Theory Reflection Experience Decision Action Practice

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