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Barpeta – let’s get to know better

Journey So far…. Barpeta – let’s get to know better. At a glance. Population-16,93,622 Area- 2282 Sq. Km Literacy-63.81% Huge riverine areas. Proactive FLOOD management Ethnic conflict management Employee Welfare measures.

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Barpeta – let’s get to know better

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  1. Journey So far…. Barpeta – let’s get to know better At a glance • Population-16,93,622 • Area- 2282 Sq. Km • Literacy-63.81% • Huge riverine areas • Proactive FLOOD management • Ethnic conflict management • Employee Welfare measures The woods are lovely, dark, and deep,But I have promises to keep,And miles to go before I sleep,And miles to go before I sleep. http://barpeta.gov.in/index.htm

  2. IDENTIFICATION • People’s perception of government services are formed by the services rendered by the government offices. • There were huge delays in the delivery of services. • Allegations against the staff of the DC office. • Lack of efficiency of the staff.

  3. APPLICATON • GOAL- Delivery of services in a SMART way • S- SPECIFIC • M- MEASUREABLE • A- ACHIEVABLE • R- RELEVANT • T- TIME BOUND • Run through a locally prepared software via LAN connectivity.

  4. Public Facilitation Centre……An existence with a difference • Delivery of fifteen services to the citizens. • Delivery of Services time bound. (all services delivered within 15 working days) • SMS Gateway (info of service delivery through sms) • Service related co-ordination between the office of the Deputy Commissioner and other offices • Tracking system in case of delay and pendency. • In case of rejection, information of the same to the applicant through sms mentioning ground of rejection. • Integration of Public Grievance Cell with PFC • Three window access:- * Receipt * Issue * Public Complaints • PFC database maintained through up to date MIS

  5. Fifteen point services to be delivered…..

  6. Work Flow of PFC Application received at PFC Cataloging/Entry in Data base/Receipt given Dispatch to concerned office for verification Report received from Office Certificate/Service Ready/Sms sent Service delivered

  7. So, what are these changes…

  8. ASSESSMENT TOOL 1) Broad Objectives • Ensure efficiency, transparency and reliability • Hassle free delivery of services to the citizens • Restore public trust and confidence in the government officials. • Faster decision making and disposal of files

  9. 2) STAKEHOLDERS • Common public, concerned departmental staff and the district administration. 3) IMPACT: COSTS & BENEFITS • Very economic. • Improved working in the Collector's Office and increased efficiency of the district administration. • High level of satisfaction among the citizens.

  10. Cumulative Report of PFC, BarpetaDated: 02/05/2012 to 31/12/2013

  11. Thank You

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