About DELCO Culture & Tradition Experience & Ownership Ownership Performance Awards & Recognition Case Studies Hospitality Management Solutions List of Services PRESENTATIONMENU
ABOUT DELCO WHAT WE DO • We are commercial developers, managers, owners, & operators celebrating 40 years under the leadership of the Juliano Family. • DELCO has grown into one of the largest hotel owners & operators in the region with a comprehensive 3rd party hotel management solutions division. • DELCO manages online reputations via Social Media & Online Communications. • DELCO provides in-house Advertising & Marketing. • DELCO is one of the only management companies in the NJ region that has a full time Social Media and Online Reputation Manager on staff. • DELCO provides Revenue & Operations Management. • DELCO provides immediate results for distressed assets.
ABOUT DELCO WHAT WE DO • DELCO currently consists of 175 Employees • Currently Owns & Operates • Hotels (5) • Office Building (1) • Billboards (6) • Retail Centers (8) • DELCO has developed 3 million square feet of real estate since its inception. • 1 million square feet is currently under management.
DELCO CULTURE & TRADITION • We know the value of human capital • DELCO Vocab • Internal Guest (Co-workers) • External Guest (Hotel Guests & Vendors) • Core Values (what we promise to internal guests) • Do the Right Thing. • Show the Love. • Take Action. • Never Quit. • Balance. • Brand Promise (what we promise to external guests) • People First. • Exceed Expectations. • Exude Passion. • Core Values Card (shown left) • Every Internal Guest gets a Core Value Card to be carried with them at all times as a reminder of the DELCO family values.
DELCO EXPERIENCE & OWNERSHIP • William T. Juliano / Founder & Chairman • 45 years + real estate development expertise • Thomas E. Juliano / President • 15 years leading Delco • John M. Moser / Senior Vice President & COO • 20 years in hospitality management • 9 years with Delco • Suzanne Silver / Vice President of Sales & Marketing • 13 years in hospitality management • 5 years with Delco • Cindy Wilbraham / Director of Human Resources • 11 years of hospitality experience • 10 years with Delco • Pete Kamenakis / Culture & Training Coach • 11 years of hospitality experience • 1 year with Delco Suzanne Silver VP Sales & Marketing Thomas E. Juliano President John M. Moser SVP & COO
PERFORMANCE of OWNERSHIP • DELCO currently owns & operates over 1 million sq. ft. of commercial space. • Maintained occupancy rates in commercial and retail developments. • DELCO Hotels lead in each market. • DELCO owns the #1 Hampton Inn in the state of NJ. • 2009-2010 overall revenue growth increased 7.2% • 2009-2010 profit margin increase of 3.5% • 2009-2010 ADR rate increase of 3.6%
HOTELSEXPERTISE PROVEN, RELIABLE, HIGHLY RATED OWNER/ OPERATOR Hotel owner / operators since 1982 Planned, developed, and opened 3 Hotels in the last year. Strong track record with multiple respected brands & categories.
AWARDS &RECOGNITION • Aloft: Mt. Laurel • 2010 Best of Weddings (TheKnot.com) • 2010 Best of the Best – Best Place to Stay & Play in South Jersey (South Jersey Magazine) • Super 8: Mt. Laurel • Best New Build of the Year 2010 (Wyndham Hotels) • 2010 Pride of Super 8 for Customer Service (Wyndham Hotels) • Ranked #33 out of 1542 Super 8s worldwide (top 2%) • Super 8: Pennsville • Best New Build of the Year 2010 (Wyndham Hotels) • Ranked #10 out of 1542 Super 8s worldwide (top 1%) • Hampton Inn: Pennsville • Awarded 12 Consecutive Outstanding Rankings (Hilton Hotels) • Spirit of Pride Award (Hilton Hotels) • Ollivia Willis in 2004 • Mike Toms in 2008 • Ranked #201 out of 1140 Hampton Inns • Delco Development • 2009 Economic Developer of the Year (BCCOC)
RISE TO SUCCESS OUR OWN EXAMPLES • DELCO has experienced great growth in 2009, during a time when other owners and operators were not building and were focusing on cutting costs. In 2009, DELCO opened 3 new hotel properties within 10 months; the aloft Hotel and Super 8 Hotel in Mount Laurel, NJ and the Super 8 Hotel in Pennsville, NJ.
RISE TO SUCCESS OUR OWN EXAMPLES • The Willingboro Town Center and the Shopping Center at Rio Grande is a DELCO story of redevelopment. Both retail centers enhanced their surrounding communities, by creating jobs and adding economic recovery.
HOSPITALITY MANAGEMENT SOLUTIONS • DELCO HOSPITALITY provides turnkey alternatives for motivated owners, operators, & lenders. • Turnarounds: Distressed & underperforming assets • Outsourcing: Effective, but resource-challenged owners • Our Kick-off/Integration team for new properties enables immediate impact. • DELCO helps to cut costs and drive revenue to shake up the bottom line.
CAPABILITIES VALUED SERVICES LIST • Operations Management • Social Media & Communications • Recruitment & Training Services • Centralized Accounting, Auditing • Financial Reporting & Co-Investment • Construction & Design • Renovations & Capital Improvements • Site Acquisition and Retail Development • Approved State of New Jersey Redeveloper
SOCIAL MEDIA &COMMUNICATIONS • Social Media • All hotels have FacebookFanPages, Twitter Accounts, Foursquare Accounts, & Google Places Accounts. • On these sites we manage what our guests are saying about us. Social Media is a great way to interact with guests in the hotel and out of the hotel. By encouraging guest participation we are encouraging two-way communication. • On certain sites we offer discounts for clicking, by increasing clicks we increase our online exposure. • The Goal: To manage all reviews & online complaints. • Internet • Search Engine Optimization – Making your listing more easily found with the use of key words or GoogleAdwords. • Website Design – bestmixx.com • 3rd Party Travel Sites Participation • The Goal: To be seen online. • Communication • Corporate Communications are enhanced through the DELCO Dish Quarterly Newsletter and updates on the delcodashboard.com. • Communication with external guests is enhanced with the use of Social Media and Constant Contact Integration. • The Goal: To create two-way communication between corporate office and property level, and between property and external guests.
RENOVATIONS &CAPITAL IMPROVMENTS • Provide all Immediate Maintenance Operations • Oversee Renovation and Construction projects • Set Capital Improvements Budget • Comprehensive Real Estate Development • Undeveloped land • Properties seeking new ownership or repositioning • Distressed assets • Redevelopments • Commercial Property/Asset Management • Design & Build • Renovations/refurbishment • Redevelopment/revitalization • Ongoing management ConstructionRedevelopment
QUESTION &ANSWER ContactsThomas Juliano, PresidentOffice: 856.234.5151 Email: email@example.comJohn Moser, SVP/COOOffice: 856.234.5151 Email: firstname.lastname@example.org Thank you for your time & consideration.