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About DELCO Culture & Tradition Experience & Ownership Ownership Performance Awards & Recognition Case Studies Hospitality Management Solutions List of Services. PRESENTATION MENU. ABOUT DELCO WHAT WE DO.

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Presentation Transcript
slide2

About DELCO

Culture & Tradition

Experience & Ownership

Ownership Performance

Awards & Recognition

Case Studies

Hospitality Management Solutions

List of Services

PRESENTATIONMENU

slide3

ABOUT DELCO WHAT WE DO

  • We are commercial developers, managers, owners, & operators celebrating 40 years under the leadership of the Juliano Family.
  • DELCO has grown into one of the largest hotel owners & operators in the region with a comprehensive 3rd party hotel management solutions division.
  • DELCO manages online reputations via Social Media & Online Communications.
  • DELCO provides in-house Advertising & Marketing.
  • DELCO is one of the only management companies in the NJ region that has a full time Social Media and Online Reputation Manager on staff.
  • DELCO provides Revenue & Operations Management.
  • DELCO provides immediate results for distressed assets.
about delco what we do
ABOUT DELCO WHAT WE DO
  • DELCO currently consists of 175 Employees
  • Currently Owns & Operates
    • Hotels (5)
    • Office Building (1)
    • Billboards (6)
    • Retail Centers (8)
  • DELCO has developed 3 million square feet of real estate since its inception.
  • 1 million square feet is currently under management.
slide5

DELCO CULTURE & TRADITION

  • We know the value of human capital
  • DELCO Vocab
    • Internal Guest (Co-workers)
    • External Guest (Hotel Guests & Vendors)
  • Core Values (what we promise to internal guests)
    • Do the Right Thing.
    • Show the Love.
    • Take Action.
    • Never Quit.
    • Balance.
  • Brand Promise (what we promise to external guests)
    • People First.
    • Exceed Expectations.
    • Exude Passion.
  • Core Values Card (shown left)
    • Every Internal Guest gets a Core Value Card to be carried with them at all times as a reminder of the DELCO family values.
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DELCO EXPERIENCE & OWNERSHIP
  • William T. Juliano / Founder & Chairman
    • 45 years + real estate development expertise
  • Thomas E. Juliano / President
    • 15 years leading Delco
  • John M. Moser / Senior Vice President & COO
    • 20 years in hospitality management
    • 9 years with Delco
  • Suzanne Silver / Vice President of Sales & Marketing
    • 13 years in hospitality management
    • 5 years with Delco
  • Cindy Wilbraham / Director of Human Resources
    • 11 years of hospitality experience
    • 10 years with Delco
  • Pete Kamenakis / Culture & Training Coach
    • 11 years of hospitality experience
    • 1 year with Delco

Suzanne Silver

VP Sales & Marketing

Thomas E. Juliano President

John M. Moser

SVP & COO

slide7
PERFORMANCE of OWNERSHIP
  • DELCO currently owns & operates over 1 million sq. ft. of commercial space.
  • Maintained occupancy rates in commercial and retail developments.
  • DELCO Hotels lead in each market.
  • DELCO owns the #1 Hampton Inn in the state of NJ.
  • 2009-2010 overall revenue growth increased 7.2%
  • 2009-2010 profit margin increase of 3.5%
  • 2009-2010 ADR rate increase of 3.6%
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HOTELSEXPERTISE

PROVEN, RELIABLE, HIGHLY RATED OWNER/ OPERATOR

Hotel owner / operators since 1982

Planned, developed, and opened 3 Hotels in the last year.

Strong track record with multiple respected brands & categories.

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AWARDS &RECOGNITION
  • Aloft: Mt. Laurel
    • 2010 Best of Weddings (TheKnot.com)
    • 2010 Best of the Best – Best Place to Stay & Play in South Jersey (South Jersey Magazine)
  • Super 8: Mt. Laurel
    • Best New Build of the Year 2010 (Wyndham Hotels)
    • 2010 Pride of Super 8 for Customer Service (Wyndham Hotels)
    • Ranked #33 out of 1542 Super 8s worldwide (top 2%)
  • Super 8: Pennsville
    • Best New Build of the Year 2010 (Wyndham Hotels)
    • Ranked #10 out of 1542 Super 8s worldwide (top 1%)
  • Hampton Inn: Pennsville
    • Awarded 12 Consecutive Outstanding Rankings (Hilton Hotels)
    • Spirit of Pride Award (Hilton Hotels)
      • Ollivia Willis in 2004
      • Mike Toms in 2008
    • Ranked #201 out of 1140 Hampton Inns
  • Delco Development
    • 2009 Economic Developer of the Year (BCCOC)
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RISE TO SUCCESS OUR OWN EXAMPLES
  • DELCO has experienced great growth in 2009, during a time when other owners and operators were not building and were focusing on cutting costs. In 2009, DELCO opened 3 new hotel properties within 10 months; the aloft Hotel and Super 8 Hotel in Mount Laurel, NJ and the Super 8 Hotel in Pennsville, NJ.
slide12
RISE TO SUCCESS OUR OWN EXAMPLES
  • The Willingboro Town Center and the Shopping Center at Rio Grande is a DELCO story of redevelopment. Both retail centers enhanced their surrounding communities, by creating jobs and adding economic recovery.
slide13
HOSPITALITY MANAGEMENT SOLUTIONS
  • DELCO HOSPITALITY provides turnkey alternatives for motivated owners, operators, & lenders.
    • Turnarounds: Distressed & underperforming assets
    • Outsourcing: Effective, but resource-challenged owners
  • Our Kick-off/Integration team for new properties enables immediate impact.
  • DELCO helps to cut costs and drive revenue to shake up the bottom line.
slide14
CAPABILITIES VALUED SERVICES LIST
  • Operations Management
  • Social Media & Communications
  • Recruitment & Training Services
  • Centralized Accounting, Auditing
  • Financial Reporting & Co-Investment
  • Construction & Design
  • Renovations & Capital Improvements
  • Site Acquisition and Retail Development
  • Approved State of New Jersey Redeveloper
slide15
SOCIAL MEDIA &COMMUNICATIONS
  • Social Media
    • All hotels have FacebookFanPages, Twitter Accounts, Foursquare Accounts, & Google Places Accounts.
      • On these sites we manage what our guests are saying about us. Social Media is a great way to interact with guests in the hotel and out of the hotel. By encouraging guest participation we are encouraging two-way communication.
      • On certain sites we offer discounts for clicking, by increasing clicks we increase our online exposure.
      • The Goal: To manage all reviews & online complaints.
  • Internet
      • Search Engine Optimization – Making your listing more easily found with the use of key words or GoogleAdwords.
      • Website Design – bestmixx.com
      • 3rd Party Travel Sites Participation
      • The Goal: To be seen online.
  • Communication
    • Corporate Communications are enhanced through the DELCO Dish Quarterly Newsletter and updates on the delcodashboard.com.
    • Communication with external guests is enhanced with the use of Social Media and Constant Contact Integration.
    • The Goal: To create two-way communication between corporate office and property level, and between property and external guests.
slide16
RENOVATIONS &CAPITAL IMPROVMENTS
  • Provide all Immediate Maintenance Operations
  • Oversee Renovation and Construction projects
    • Set Capital Improvements Budget
  • Comprehensive Real Estate Development
    • Undeveloped land
    • Properties seeking new ownership or repositioning
    • Distressed assets
    • Redevelopments
  • Commercial Property/Asset Management
    • Design & Build
    • Renovations/refurbishment
    • Redevelopment/revitalization
    • Ongoing management

ConstructionRedevelopment

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QUESTION &ANSWER

ContactsThomas Juliano, PresidentOffice: 856.234.5151 Email: tjuliano@delcodevelopment.comJohn Moser, SVP/COOOffice: 856.234.5151 Email: jmoser@delcodevelopment.com

Thank you for your time & consideration.