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I have updated my Outlook Address Book information but it still doesn’t appear in Outlook.

I have updated my Outlook Address Book information but it still doesn’t appear in Outlook. Log on to MilConnect website to update your information. Click on the Update GAL info, see example below. Directions: Updating my User Information

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I have updated my Outlook Address Book information but it still doesn’t appear in Outlook.

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  1. I have updated my Outlook Address Book information but it still doesn’t appear in Outlook. • Log on to MilConnect website to update your information. Click on the Update GAL info, see example below. Directions: Updating my User Information It may take 24 – 48 hours for the changes to take affect.

  2. Why Should I forward my AKO e-mail? • It is recommended that you forward your AKO mail to your new Enterprise e-mail address. DISA will mandate your old ngb.mil account to be deleted and the auto-forward capability will no longer be available.

  3. How long will the AKO auto-forwarding remain active? • According to the latest information put out by DISA AKO auto-forwarding will remain active up to 24months. Please check back to see for the latest updates because the policy is subject to change.

  4. How do I make my NGNC address book the default in Outlook? Resolution : 1) Click on the Address Book icon. 2) From the Address Book, click on Tools - Options. 3) From the Addressing dialog box, click on the "Show this address list first" drop down box. • From the lists shown, navigate to: National Guard Facilities • Select: North Carolina National Guard 4) If available, click on Apply then click OK to return to the Address Book. 5) Close the Address Book.

  5. What is the deleted e-mail policy? DoD Enterprise Email (DEE) institute a policy to automatically delete messages that are 60 days or older in Deleted Items and Junk E-mail folders. The automatic deletion date is based on the date the message was placed in the Deleted Items or Junk E-mail folders, not the date of receipt. Users are encouraged to regularly move messages to personal folders or their general mailbox to avoid the automatic 60 day deletion. In the event an important email is permanently deleted, the Recovered Deleted Items feature within DEE can restore emails deleted up to 14 days. To restore a deleted email: 1. Select Recover Deleted Items in the Tools menu 2. A window will pop-up and display deleted messages eligible for recovery 3. Three icons will appear in a top menu of the pop-up window a. List icon: allows the recovery of all messages b. Envelope icon: restores messages to the folder it was permanently deleted from c. X icon: permanently deletes a message

  6. Where should I store my Personal Folders (PST)? From your connected PST folder, drag and drop all your emails back to your Inbox. After moving your PST files, disconnect the PST from Outlook. Disconnecting your PST: • In Outlook, click ‘Tools’, select ‘Account Settings’ , then select ‘Data Files’ • Select your PST and click ‘Remove’ DISCLAIMER: Users are responsible for the backup and restoration of data in their PST should the decision be made to not disconnect the PST from Outlook. Data stored on the computer’s hard drive is not backed up on the NCNG Network and is not retrievable should the computer hard drive crash.

  7. How do I find personnel if they are not listed in the GAL? • You can find personnel and their contact information by going to the NCNG Phone Link on the splash page.

  8. Why can't my Blackberry be restored from back up prior to migration? • The DISA IT Policy prevents the restore of old information after enterprise activation in order to prevent the corruption of your data on the exchange server. The backup of the BlackBerry provided a safety precaution in the event the customers enterprise activation failed to bring data back to the device.

  9. Why is my Blackberry camera and video camera blocked? • Currently, IT policy for the initial migration disables the Camera and Video setting. The G6 BES Administrators are working with DISA to get this issue resolved as soon as possible.

  10. Will I be able to access Facebook on my BlackBerry? • Yes, Twitter & Facebook are approved applications. DISA is working to add Facebook to the current IT Policy.

  11. Will I still have tethering service after the migration? • The tethering feature is still available if you had it previous to migration.. • If your device has been upgraded as part of the hardware refresh to the new BlackBerry 9930 touch screen, the correlating version of the VZ Access Manager will need to be installed. • If further assistance is needed please open a HelpDesk ticket with the laptop name.

  12. Can I read digitally signed e-mails on my BlackBerry? • Yes. • Bluetooth CAC readers are required in order to send encrypted or signed emails. These devices are not funded by G6. • To Reply to digitally signed emails: • Select reply • Scroll to top of the email • Encoding-Click, S/MIME[Sign] • Change option to Plain Text • Send

  13. How can I check E-mail from another computer? • You can check your E-mail from another computer by accessing Enterprise OWA at the below web address: https://web.mail.mil/

  14. My Status Changed, what changes should be made to my account/email? • If you have a change in status that affects network and resource access, please notify G6 via Help Desk ticket PRIOR to change taking effect. Examples: Changed… • Unit • Full-time to T-Guard • T-Guard to Full-time • Position within unit and was owner of a group mailbox • Position requiring access to Special Programs or Shares

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