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ServicePlus. http://serviceonline.gov.in Generic and configurable application to provide an electronic delivery for the services. Provides a single, unified, metadata-based portal to citizen and government alike where any service can be defined, accessed, delivered and monitored

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Serviceplus
ServicePlus

  • http://serviceonline.gov.in

  • Generic and configurable application to provide an electronic delivery for the services.

  • Provides a single, unified, metadata-based portal to citizen and government alike where any service can be defined, accessed, delivered and monitored

  • Built-in mechanism for redressal of grievance related to deficiency or failure of service delivery

  • Service captured are be classified into G2C and G2B services

  • Other categories are also possible to help monitoring process

  • Can be used by any entiry (Panchayat or ULB or Line Department) of government.


Serviceplus1
ServicePlus

Features

  • Facilitates Government

    • Define services

    • Quick, efficient and transparent delivery of services to citizens and in efficient monitoring of service delivery

    • Address immediate attention to delays in each step of service delivery through Auto-escalation so that overall SLA of the service is met

    • Make official transactions more secure through the use of digital signatures

    • Monitor the performance of individual functionaries and take corrective action to discipline them or provide support system to enable them

    • Define its Grievance Redressal Policy as per the State’s Service Delivery Act in terms of provisions for designated officers, appellate authorities and duration for grievance redressal

    • Define Government kiosk policy in terms of their role and charges

    • Advertise for kiosk operators and approve them based on pre-defined selection criteria


Serviceplus2
ServicePlus

Features continued

  • Facilitates Citizen

    • To receive service at door step, to access all types of services through a single portal

    • To register and define his profile and also manage a repository of all enclosures

    • To query the system on his entitlement to various services across the country

    • By sending proactive alerts on the launch of new services based on registered profile and by providing frequent updates over e-Mail and SMS on the status of the submitted application

    • By providing easy access to application form with detailed checklist and instructions for filling up the same

    • By obviating the need to submit the same documentation again and again to the Government for same or different services

    • By providing voice/icon based interfaces for illiterate service seekers

    • By providing an integrated online grievance submission and redressal facility


Serviceplus3
ServicePlus

Features continued

  • Facilitates Kiosks

    • To apply against advertisements for kiosk operator services

    • Provide services to citizens using secure user credentials

    • Manage financial transactions with the Government

  • Technical features

    • Integration with payment gateways

    • Output Certificates with 2D bar codes

    • Digital Signatures for officials

    • UID compliant


Serviceplus4
ServicePlus

Features continued

  • General Features

    • Service Management

    • Service Customization

    • Citizen Registration

    • Kiosk Operator Registration

    • Master Data Entry

    • Third-party Software application integration



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