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Building the Future

Building the Future. The Faculty Club At The University of Toronto. Changing dining and entertainment market Changing private club market Changing demographic in faculty and staff. What is driving change. The Faculty Club exists to meet its members’ needs.

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Building the Future

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  1. Building the Future The Faculty Club At The University of Toronto

  2. Changing dining and entertainment market • Changing private club market • Changing demographic in faculty and staff What is driving change The Faculty Club exists to meet its members’ needs

  3. Social and dining centre for faculty and staff • Venue of choice for business and personal celebrations • Venue of choice for meetings and seminars • An oasis in the middle of a busy place The Next 50 years

  4. Governance model • Enhanced role of standing committees • Membership • Facilities • Operations Board Reorganization

  5. The New Organization Organizational Model

  6. Kitchen Renewal 2009 • Kitchen Expansion 2011 • Redecorating and Furniture Renewal Plan 2011 • Security Systems 2011 Building Capacity

  7. Organizational Plan • Broaden management experience – AGM • Create supervisory functions – Team Leaders • Create Management Team Building Talent We are only as good as our employees

  8. Training and qualifications • Smart Serve, Food Safety • WHMIS, OHS • Red Seal • Continuous learning Building Talent We are only as good as our employees

  9. Reporting and analysis tools • Membership management tools • Communications tools • Expertise and advice Management Systems and tools We are the best kept secret on Campus

  10. Building Membership We have the right stuff!

  11. Pulling it all together We have the right people

  12. New members by category • Overall membership • Core Services (Dining, Pub, Patio) sales Key Performance Indicators (KPI) A fact that says something significant on its face

  13. Functions and Special Events sales • Departmental Account sales • Non-core business revenue Key Performance Indicators (KPI) A fact that says something significant on its face

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