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R esponsively Listen E xpress emotions with control D on’t change the subject D on’t Interfere A sk Questions L ook at the other person. Montgomery’s LADDER. REACTION. EVALUATION. INTERPRETATION. SENSING. SIER 4-Stage. AURAL. VISUAL. Covertly responding to. Retaining.

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Presentation Transcript
slide1

R esponsively Listen

E xpress emotions with control

D on’t change the subject

D on’t Interfere

A sk Questions

L ook at the other person

Montgomery’s LADDER

slide2

REACTION

EVALUATION

INTERPRETATION

SENSING

SIER 4-Stage

slide3

AURAL

VISUAL

Covertly responding to

Retaining

Organizing

Assimilating

Selecting

Hearing

The Unitary-Receptive Process of Listening

slide4

Filters

Organizational Attitudes Previous Experiences Values Bias

Role

RESPONDING

R

E

M

E

M

B

E

R

HEARING

The HURRIER Model

slide5

Hearing/Seeing

Perception

Discrimination

From Source

Hearing/Seeing

Perception

Discrimination

*Attention

*Sound Isolation

*Language Recognition

*Primary Meaning Assignment

*Integration of Experiences

(understanding)

*Secondary Meaning Assignment (interpretation)

*Evaluation

*Retention

Affective

Cognitive

*Perceived Strong Purpose to Listen and/or Intrinsic Movitation

Emotional Control

Maturation and

Communication Climate

RESPONSE