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How to measure resilience in an organization?

How to measure resilience in an organization?. Student lecture UvA 30 November 2012. Introduction. Resilience Engineering resilience: resistance to disturbance and speed of return to the equilibrium.

todd-riggs
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How to measure resilience in an organization?

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  1. How to measure resilience in an organization? Student lecture UvA 30 November 2012

  2. Introduction • Resilience • Engineering resilience: resistance to disturbance and speed of return to the equilibrium. • Ecological resilience: the magnitude of disturbance that can be absorbed before the system changes it structure by changing the variables and processes that control behaviour. Holling, 1996

  3. Today’s objective • How to measure resilience in an organization?

  4. Program • Group members • Maturity level models • Define resilience maturity levels • Define resilience criteria • Define resilience components • Wrap-up

  5. Maturity level models • Capability Maturity Model • Carnegie Mellon, SEI, 1993 • Software quality • Strategic Alignment Maturity Model • Jerry Luftman, 2000 • Business IT Alignment • Resilience Maturity Model • UvA Students, 30 November 2012 • Resilience of organizations

  6. CMM • Staged representation • 5 Maturity Levels • 1 low, 5 high • Per level some Key Process Area’s

  7. CMM

  8. CMM

  9. SAM model • 1 Initial or ad-hoc processes • 2 Committed processes • 3 Established, focused processes • 4 Improved, managed processes • 5 Optimized processes

  10. SAM model

  11. SAM model • Criteria scored on a 1-5 point Likert scale • Maturity level • Level 1: average score 1.0-1.99 • Level 2: average score 2.0-2.99 • Level 3: average score 3.0-3.59 • Level 4: average score 3.6-4.5 • Level 5: average score >4.5

  12. Proposed model • Maturity levels (number ?) • Components • Criteria (scores 1-5)

  13. Making the model • …

  14. Criteria out of literature • Testing criteria: • The ability to changewhilemaintainingcontrol • The degree to which the system is capable of self-organization • The degree to which the system expresses capacity for learning and adaptation • Resilience tiers (IBM): • Bronze, silver, gold and platinum on basis of: • Service level: objectives, availability requirements and recoverability requirements

  15. Ourown criteria • Spendings on innovation • Financial reserves
 • Number of legacy systems (high= low resilience) • Organization size (big= low resilience?) • Monitor internal and external indicators of change. • Cultivate a culture with clearly shared purpose and values. 

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