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Optimizing Reverse Logistics IT Infrastructure in the Wireless Industry

Explore the challenges and best practices in reverse logistics IT infrastructure in the wireless industry, focusing on issues such as legacy system integration, EDI standards, and RFID traceability. Learn about real-time data visibility, industry standard codes, and the potential for carrier adoption. Discover strategies to enhance efficiency and overcome persistent obstacles.

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Optimizing Reverse Logistics IT Infrastructure in the Wireless Industry

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  1. RLAWireless CommitteeProject Report: Reverse Logistics IT Infrastructure Issues (Dec-2010 : D.Zody, B. Vaught, J. Villareal)

  2. 1/ IN AN IDEAL WORLD… RL-3PSP IT Infrastructure • MOs can control swap inventory float & +/- exposure • MOs can identify/bill customer accounts if an RMA unit isn’t received in exchange for an advance replacement • MOs can see real-time status of material across the E2E (cross-vendor) process via a (daily) dashboard • 3PSPs are given auto-alerts when SLAs for throughput, delivery schedule, or quality are in jeopardy. • Due to XML’s simplicity and Internet usability most RL/RMA data is provided via XML-based APIs. RLAWireless Committee /

  3. 2/ PERSISTENT CHALLENGES… RL-3PSP IT Infrastructure • Getting dissimilar partner legacy systems e.g. ERP, CRM to talk (Oracle vs. SAP vs. Bann vs. proprietary…) • Lack of any RL EDI standard & the effort to create new EDI APIs • This tends to lock MOs into legacy relationships; carriers want 3PSPs “to do things their way” • Hosting of the IT infrastructure (esp. for Tier-2/3 3PPs) • Handset swap-stock inventory status… • lose visibility between partners of serialized inventory once it moves into a ‘virtual’ (3rd-party) location. • Don’t know partner’s real-time disposition/delivery status e.g. for repairs, lot rejects, shipments RLAWireless Committee /

  4. 3/ PERSISTENT CHALLENGES… RL-3PSP IT Infrastructure • Reconciling MO exchange & repair coding, e.g.:ATT ~20 return codes, Verizon ~70, T-Mobile ~15… • Getting CSRs to choose accurate return reasons… RLAWireless Committee /

  5. 4/ BEST PRACTICES (?) RL-3PSP IT Infrastructure • 3PLP (or MO) creates a virtual inventory location • this is a challenge — esp. if not compatible with legacy systems • Correlate repair codes to return reasons to drive CPIs… • typically < 60% correlation, but some findings are useful • Establish RL industry standard codes for returns, repairs • Possible to develop a credible ROI for carrier adoption? • Could EU’s ‘IRIS’ codes be ‘sold’ to US Carriers & 3PSPs?(ref. www.iriscode.org/pdf/IRIS_courseJM-095436A.ppt) • Is there any RFID-tag role for unit traceability? • Wal-Mart’s RFID initiative failed due to “TMI” (at pallet level) RLAWireless Committee /

  6. 5/ NEXT STEPS?  RL-3PSP IT Infrastructure RLA/W team discussion & suggestions… • Could we determine if ANY carrier-3PSP has systems which are close to ‘ideal’? • ___________________ • ___________________ • ___________________ RLAWireless Committee /

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