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How We Make Decisions. Marcel E. Pincince, BA, STB Manager, Donor Family and Advocate Services, Donor Network of Arizona. Watson and Crick.

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Presentation Transcript
slide1

How We

Make Decisions

Marcel E. Pincince, BA, STB

Manager, Donor Family and Advocate Services, Donor Network of Arizona

slide3
“ We were not the most intelligent people working on the project. The most intelligent person working on this was Rosalind Franklin, a British scientist working in Paris. She was so intelligent she rarely sought advice from others.”
slide12

FastAutomatic IntuitiveEffortlessQuickPattern RecognitionAssociation of Ideas

slide14
System TwoSlowDeliberateTakes EffortOrganizedMethodicalMostly Okays System OneWill Step in When Needed
slide15

37 X 82 =

SlowDeliberateTakes EffortOrganizedMethodicalMostly Okays System OneWill Step in When Needed

rational decision making
Rational Decision Making

What actions are possible and

what are the alternatives?

What consequences might follow

from each alternative?

How valuable are the consequences associated with each alternative?

decision by identity
Decision by Identity

What kind of situation is this?

What kind of person am I?

What does someone like me do in this kind of situation?

slide27

Blah

Blah

Blah

slide28

“An expert is a person who has made all the mistakes that can be made in a very narrow field.” Niels Bohr

slide33

What to Expect from People

in Hot States?

Difficulty With:

Thinking

Decision making

Problem solving

Concentrating

Hearing

Remembering

Attention span

slide35

Emotional Symptoms

Fear

Anger

Anxiety

Irritability

Depression

Feeling overwhelmed

slide36

“This is this family’s 9/11. They are being terrorized by the events of this day.”

Ed Eckenrod

slide37

Crashes in Planes... and Conversations

slide39

“It’s like having a Montana survivalist permanently camped in your brain, one who is hyper-vigilant, paranoid and has an itchy trigger finger.”

slide44

RE-ENGAGING:

The Parasympathetic Nervous System

The Thinking Brain

slide47

Reasons For High Alert

  • Unpredictability
  • Unfamiliarity
  • Loss of control
  • Lack of support systems with no outlets for frustration
slide48

The Polyvagal Theory

Neurophysiological Foundations of Emotions,Attachment, Communication, Self-Regulation

Stephen W. Porges Ph.D

slide50

Eye contact

  • Modulating soft voice and tone
  • Using our facial muscles
  • Reassuring looks
  • Quiet place without loud noises

“Nice” Does Work

slide51

FMRIs and Assessing Risk and Danger

The Fusiform Gyrus Superior Temporal Sulcus

oxytocin also suppresses the amygdala
Oxytocin Also Suppresses the Amygdala
  • Anti-stress hormone
  • Reduces fear
  • Creates feeling of calm and connectedness
  • Lowers blood pressure
  • Allows the brain to rebalance
how is oxytocin activated
How is Oxytocin Activated?
  • Positive social interaction
  • Warmth and touch
slide54

Our Empathy and

Mirror Neurons

slide55

Eat

Sleep

Breathe

slide57

Spiraling

vs.

Linear Conversations

slide58

Bits

And

Pieces

slide59

“People with cognitive and information overload will experience their frustration and anxiety soar. With too much information people’s decisions make less and less sense.”Angelika Dimoka

slide60

Being Concrete

Re-Engaging

by Listening

slide61

Naming Strength“WHEN WE FIND WAYS TO AUTHENICALLY HONOR COURAGE AND RESILIENCE IN OTHERS, WE TOUCH THEM IN A PLACE OF POWER.” Sandy Jones-McClintic, MSW, LCSW

small change big results
Small Change…BIG RESULTS

“I’ve given you so much information. When you leave this room family members will ask you what I said. Can you tell me what you will say to them?”

slide66

Professor Michael Himes

Boston College

slide69

Emotional Intelligenceby Daniel GolemanPredictably Irrationalby Dan ArielyHow We Decideby Jonah LehrerFear Itselfby Rush W. Dozier, Jr. Mirroring Peopleby Marco IacoboniHow to Deal with Emotionally Explosive People by Albert J. BersteinWhy Zebras Don’t Get Ulcers by Robert M. SapolskyThe Polyvagal Theory by Stephen W. Porges