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PRAGATI KAIZEN PROCESS

PRAGATI KAIZEN PROCESS. 28 th May 2012. What is KAIZEN?. The word Kaizen means "continuous improvement". It comes from the Japanese words " kai " which means "change" or "to correct" and " zen " which means "good".

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PRAGATI KAIZEN PROCESS

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  1. PRAGATIKAIZEN PROCESS 28th May 2012

  2. What is KAIZEN? • The word Kaizen means "continuous improvement". • It comes from the Japanese words "kai" which means "change" or "to correct" and "zen" which means "good". • Kaizen refers to our activities that continually improve our jobs, and involves all employees. • Kaizen involves setting standards and then continually improving those standards. “ANY SMALL IMPROVEMENT IN THE PROCESS IS A KAIZEN”

  3. Scope of KAIZEN? • This procedure for KAIZEN is applicable to all processes and activities at Mahindra Insurance Brokers Ltd. • Improvement is the state of being better than before and improving the standards through small and gradual improvements with little or no investment “ANY SMALL IMPROVEMENT IN THE PROCESS IS A KAIZEN”

  4. PQCDSM OF KAIZEN

  5. Benefits of KAIZEN • Kaizen empowers all of us. • It encourages us to take ownership of our work, to showcase our performance. • It enriches our work experience; it brings out the best in us. • It improves productivity, quality, cost, delivery and safety. “ANY SMALL IMPROVEMENT IN THE PROCESS IS A KAIZEN”

  6. How can we contribute in KAIZENS • Identify the problem at hand in our own job / activities. • Ascertain the current process/activities & understand the pain areas. • Identifying a solution to the problem. Ensure that the solution does not have any side effects • Take sign off of the process owner before implementation; Implement the improvement • Fill the Kaizen form and submit it to the Quality Champion “ANY SMALL IMPROVEMENT IN THE PROCESS IS A KAIZEN”

  7. How can we contribute in KAIZENS • The QC to register the KAIZEN; assign a KAIZEN ID and communicate to the suggestor. • The QCs to maintain an MIS and examine feasibility for horizontal deployment. • QC should evaluate and rank the KAIZENS based on improvements made and share the MIS with central quality team every month. • Rewards and Recognition for employees will be run each month. • The Central QCs will meet each month to check feasibility of inter functional deployment and declare rewards monthly “ANY SMALL IMPROVEMENT IN THE PROCESS IS A KAIZEN”

  8. Authority & Responsibility Top Management – To promote KAIZEN culture in the organization, provide support for KAIZEN, nurture growth of KAIZEN with relevant rewards system. Process owners / QCs – Make employees KAIZEN conscious, improve communication with employees to sustain high morale. Individual employees – Use KAIZEN in functional roles for continual improvements, introduce discipline in workplace. “ANY SMALL IMPROVEMENT IN THE PROCESS IS A KAIZEN”

  9. Rewards & Recognition for KAIZEN • Each Kaizen will be awarded • One best KAIZEN award to be given in each function / State every month. The selection will be done by the Quality champion based on the score. • Best 3 KAIZENs of the Quarter will be awarded by the MD & the CEO. The evaluation will be done by a panel of 5 members, that will rotate every year. “ANY SMALL IMPROVEMENT IN THE PROCESS IS A KAIZEN”

  10. KAIZEN Format

  11. KAIZEN @ Mahindra Insurance Brokers Limited

  12. KAIZEN @Retail Non-Life

  13. KAIZEN @ Health

  14. KAIZEN @ Health Claims

  15. KAIZEN @ Motor Claims

  16. Structure of KAIZEN Employee Discusses with superior, implements & Reports improvement to QC Quality Champion Assigns ID, collates & ranks KAIZEN, s evaluate Horizontal deployment Zonal l Quality Champion/HO Quality champion Collates Kaizen PAN India “ANY SMALL IMPROVEMENT IN THE PROCESS IS A KAIZEN”

  17. Thank you

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