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ONE HOME ONE RESCUER community empowerment? community participation? community rapport program? Opportunity? amal jariah ?. Dr Arbain Lani Jabatan Kesihatan Negeri Jpohor. FUTURE HEALTH – eight goals of the health services: . wellness; person-focused; informed person; self-help;

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One home one rescuer community empowerment community participation community rapport program opportunity amal jariah

ONE HOME ONE RESCUERcommunity empowerment?community participation?community rapport program? Opportunity?amaljariah?

Dr ArbainLani

JabatanKesihatanNegeriJpohor


Future health eight goals of the health services
FUTURE HEALTH –eight goals of the health services: 

  • wellness;

  • person-focused;

  • informed person;

  • self-help;

  • care provided at home or closer to home;

  • seamless,

  • continuous care;

  • services tailored to individual or group needs; and

  • effective, efficient and affordable services.


One home one rescuer community empowerment community participation community rapport program opportunity amal jariah

VISION 2020

States that "by the year 2020, Malaysia is to be

a united nation with a confident Malaysian Society

infused by strong moral and ethical values,

living in a society that is democratic, liberal and tolerant, caring, economically just and equitable, progressive and prosperous, and

in full possession of an economy that is competitive, dynamic, robust and resilient".

3


One home one rescuer community empowerment community participation community rapport program opportunity amal jariah

PERFORMACE BASED/OUTCOMES DRIVEN SYSTEM

SATU MALAYSIA

RAKYAT DIDAHULUKAN.

PENCAPAIAN DIUTAMAKAN.

ONE MALAYSIA.

PEOPLE FIRST.

PERFORMANCE NOW

Y.A.B. DATUK SERI NAJIB

BIN TUN ABDUL RAZAK

PRIME MINISTER OF MALAYSIA

03.04.2009


Pm vision
PM VISION

  • 4 + 4 :

  • I MALAYSIA

  • GTP (Government Transformation Program)

  • MEB (Model Ekonomi Baru)

  • RMK10





Staff public relationship
Staff public relationship

  • Seek to understand before being understood

    -----Steven Covey


Staff public relationship1
Staff Public Relationship

  • Informed person

  • Advocacy

  • Feedback

  • Partnership


C urrent reality of expectations and accountability
CURRENT REALITY OF EXPECTATIONSand ACCOUNTABILITY

  • E E+++++

  • KD-------KK---------HD----------HS-----HB-- ----?

  • ABT ABT ?

    GP PH

    HOSPITAL



Incidences
INCIDENCES

  • H.METRO = Anak lemas dalam baldi

  • H. METRO = Bayi maut tertelan putting

  • U.Malaysia= Warga emas maut tercekik rambutan (KTrg)

  • U.Malaysia =kanak-kanak mati tercekik bebola daging (JB)



One home one rescuer community empowerment community participation community rapport program opportunity amal jariah

CENTRE OF EXCELLENCE forAMBULANCE COMMAND CENTRE


Remember
REMEMBER!

  • DEATH TIME : TERCEKIK = 5 MINUTES

  • DISPATCH TIME :AMBULANCE =5 MINUTES

  • WHAT WIIL YOU BRING TO HOSPITAL ? = BODY


What we need
WHAT WE NEED ?

  • RESCUER ?

  • FORENSIC OFFICERS ?

  • WE NEED CHANGE !


One home one rescuer community empowerment community participation community rapport program opportunity amal jariah

  • INCIDENCE—RESCUER- RESCUE– AMBULANCE

    (on site & (activities)

    skilled)

    ( buy this golden hours ----it may be our beloved ones)


One home one rescuer community empowerment community participation community rapport program opportunity amal jariah

“You convince the higher-ups of the need for change by doing it, not by brilliant Powerpoint presentations. Find common cause.

Identify fellow freaks across your organization and work with them to make changes you can then show to the bosses after you have done it.”

Source: Tom Peters


One home one rescuer save lives don t panic
ONE HOME ONE RESCUER( save lives, don’t panic)

  • A Hospital Pengarah project

  • 1 Johor

  • 3.2 million populations

  • Need commitments

  • Need preparations

  • Need actions NOT OIC OR NATO

  • Incremental but sure. NO HHTA


One home one rescuer community empowerment community participation community rapport program opportunity amal jariah

“If I had to run a company on three measures, those measures would be customer satisfaction, employee satisfaction and cash flow.”

Jack Welch, former CEO of GE


One home one rescuer community empowerment community participation community rapport program opportunity amal jariah
PLAN measures would be customer satisfaction, employee satisfaction and cash flow.”

  • Min one team per hospital

  • One plan

  • One time table

  • One area at a time

  • One target for hospital and community

  • One action to make change


Min one team per hospital
Min one team per hospital measures would be customer satisfaction, employee satisfaction and cash flow.”

  • A team to train community to do basic rescue activities

  • Components:Pakar,MO, PPP, Nurse, PPK,Driver led by PH

  • Start small =core and expand

  • Train the team: skilled knowledge,teamspirit, sense of belonging, communication/PR

  • Evaluate and expand


One plan
One plan measures would be customer satisfaction, employee satisfaction and cash flow.”

  • 3.2 mil populations in 10 districts to cover

  • Time no limit

  • Jk negeri and jk hospital

  • TRAINING

  • Target for the year

  • Gantt chart state and hospital

  • Monitor and evaluate


One area at a time
One area at a time measures would be customer satisfaction, employee satisfaction and cash flow.”

  • study the district

  • Estimate populations

  • Resource preparedness

  • Time planning based on resources : pop vs yrs

  • Strategise the approach to community: start small and managable


Approach
Approach measures would be customer satisfaction, employee satisfaction and cash flow.”

  • Pick one area in one mukim and cover all mukims

  • Go as a small team or as hospital turunpadang

  • Dev rapport and understand grievance

  • Keep in touch to the opinion leaders of the community and rescuers YB,ADUN, PENGHULU, KK,HOD

  • Dev a register of trained rescuers

  • Be professional


One home one rescuer community empowerment community participation community rapport program opportunity amal jariah

H measures would be customer satisfaction, employee satisfaction and cash flow.”

H

H

H

H

H

H

H

H

H

H

H

H

H

H

H

H

H

H


One target for hospital and community
One target for hospital and community measures would be customer satisfaction, employee satisfaction and cash flow.”

  • Save lives through community participation and empowerment by making them skillful and understand the functions of the hospital.

  • It is a management tools


Benefits
BENEFITS measures would be customer satisfaction, employee satisfaction and cash flow.”

  • Staff trained on rescues and on continually refreshes their skill

  • New staff familiar with the community orientation

  • Staff understand public what needs and constraint

  • Staff communication skills

  • Good rapport to the public

  • Facilitate in handling aduan and grouses

  • THE ONLY WAY HOSPITAL CAN GO TO PUBLIC AND GIVE SOMETHING AT OUR OWN CONDITIONS.


Benefits to public
BENEFITS TO PUBLIC measures would be customer satisfaction, employee satisfaction and cash flow.”

  • Good perception to hospital

  • Confident to do simple rescue activities go safe life

  • Good network to hospital and under the hospital systems

  • Public is more open to suggestion and participate in care mx

  • Understand of illness will imporve cooperation in care and appreciate that health is an assets


One home one rescuer community empowerment community participation community rapport program opportunity amal jariah

1H 1RESCUER TEAM measures would be customer satisfaction, employee satisfaction and cash flow.”

H EDU TEAM

MANAGEMENT TOOL

HEALTH SCREENING TEAM

BLOOD DONATION TEAM

JALINAN MESRA TEAM

ETC TEAM eg orientation team


One home one rescuer community empowerment community participation community rapport program opportunity amal jariah

REGISTRY OF RESCUERS measures would be customer satisfaction, employee satisfaction and cash flow.”

RAPPORT ADUN, PENGHULU, KETUA KAMPUNG, PENDUDUK

PUBLIC HAVE MORE UNDERSTANDING IN HOSPITAL

SAFE AND MORE HEALTH CONSCIOUS COMMUNITY

MANAGEMENT TOOL

WIDER NETWORK OF SERVICES MORE FRIENDS

STAFF HAVE MORE UNDERSTANDING ON DISTRICT


One home one rescuer community empowerment community participation community rapport program opportunity amal jariah

”Excellence is not a skill. It is an attitude.” measures would be customer satisfaction, employee satisfaction and cash flow.”

--Ralph Marston


One home one rescuer community empowerment community participation community rapport program opportunity amal jariah

Change measures would be customer satisfaction, employee satisfaction and cash flow.”Make a difference

1 HOME 1 RESCUER

… save lives, don’t panic


One home one rescuer community empowerment community participation community rapport program opportunity amal jariah

THANK YOU . measures would be customer satisfaction, employee satisfaction and cash flow.”

Quality Initiatives