STUDENT LEGAL SERVICES ASSESSMENT PROCESS

STUDENT LEGAL SERVICESASSESSMENT PROCESS Jill Stangl Attorney at Law / Managing Director SLS October 20, 2011

SLS ASSESSMENT HISTORY FY 2009

FY 2009 ASSESSMENT RESULTS - Survey • FY09 Assessment Survey • Benefits • Began assessment of student learning • Easy to administer - paper survey • Inexpensive • Drawbacks • One set of questions for all areas of law • Keeping up with paper • Doing something with the data • Participation Rate – 50%

FY 2009 ASSESSMENT RESULTS – Student Learning Knowledge Comparison Before and After Consultation • 8% of clients report significant to expert knowledge prior to consultation • 75% of clients report significant to expert knowledge after consultation Over 67% of clients reported a significant increase in knowledge level after consultation

FY 2009 ASSESSMENT RESULTS – Student Comments What did your learn? (sample student comments) • “read contracts” • “about small claims court procedures” • “ways of recovering damages” • “general legal system in USA” • “difference between legally right and morally correct” • “how interest rates work” • “the fine print is evil” • “offense is considered felony” • “what the patriot act notification is” • “how serious a theft charge is” • “that I should have come a long time ago – it is so helpful!”

FY 2009 ASSESSMENT RESULTS - Retention 433 Students Retained

SLS ASSESSMENT - Survey • FY10 Assessment Survey • Changes • Paper survey results entered into Student Voice database • Benefits • Improved data analysis • Could get rid of paper after data entry • Could track responses by area of law • Drawbacks • Human error in data entry • One set of questions for all areas of law • Participation Rate – 64%

FY 2010 ASSESSMENT RESULTS – Student Learning Knowledge Before Consultation Knowledge After Consultation • Before consultation: • 48% reported minimal to no knowledge • 8% reported significant to expert knowledge • After Consultation: • 4% reported minimal to no knowledge • 65% reported significant to expert knowledge RESULT: Over 57% of clients reported a significant increase in knowledge level after consultation

FY 2010 ASSESSMENT RESULTS – Student Comments • Great advice! Feel more confident in my next moves. • Great service for students. Nice to know we have something like this available. • I consider this to be a very important service to students. • I feel better finding a solution to this problem and more optimistic. • I feel better prepared to face this issue. • I feel more at ease knowing something can be done. • Very good, organized and completely professional • Service and advice was excellent. I could focus on my studies once again after talking to them. • Life saver!!

FY 2010 ASSESSMENT RESULTS – Focus on Studies Focus on Studies 41% of students reported that their issue was adversely affecting their ability to focus on their studies

FY 2010 ASSESSMENT RESULTS – Retention by Area of Law Landlord Tenant 85.94% retained Criminal Law 87.96 % retained Consumer 88.37% retained Auto/Medical Issues 95.45% retained Family Law 82.93% retained

FY 2010 ASSESSMENT RESULTS - Retention Retention Over 80 % of students reported that the assistance they received from SLS enabled them to better focus on their studies and remain enrolled at Texas Tech University. 335 Students Retained

FY 2011 ASSESSMENT - Survey • FY11 Assessment Survey • Changes • I Touch administered survey using Student Voice • Benefits • Interactive Survey • Isolation of data by variables • Data analysis instantly available • Increase in student feedback • Drawbacks • Initial start up cost • Technology issues • Participation Rate – 83%

FY 2010 ASSESSMENT RESULTS – Student Learning Before Consultation After Consultation • Before consultation: • 53.5% - minimal to no knowledge • 7% - significant to expert knowledge • After Consultation: • 4.69% - minimal to no knowledge • 70% - significant to expert knowledge RESULT : Over 63% of students reported a significant increase in knowledge level after consultation

FY 2011 ASSESSMENT RESULTS – Student Comments • Able to get quick legal advice and a better understanding of what my next step should be. • Answered all of my questions and was extremely helpful even though it wasn’t the answer I wanted. • Appointment was fast, attorney was knowledgeable, and the solution along with the process to get there was clearly laid out. • Attorney clearly wanted to help and will do anything within her power to help me resolve my situation. • Always helpful and friendly. I always feel as if they want to help instead of having to help. • Attorney was very kind to explain every option and procedure. Now I know what to do and feel much safer with him being involved. Best thing that ever happened to me. • Attorney was very knowledgeable and friendly. She walked me through the paperwork to make sure I knew how to respond to questions. • Awesome. • Attorney was extremely helpful and I think I will be able to have a decent night sleep. My situation is very unusual and she helped a lot.

FY 2011 ASSESSMENT RESULTS – Focus on Studies Focus on Studies Affect on Studies RESULT: 78.8% of students reported that SLS enhanced their ability to focus on their studies

FY 2011 ASSESSMENT RESULTS – Retention by Area of Law BusinessLaw –76% retention Auto/Medical–79% retention Criminal Law –74% retention Consumer – 77% retention

FY 2011 ASSESSMENT RESULTS – Retention by Area of Law Estate Planning– 70% retention Family Law – 73% retention Landlord Tenant – 76% retention

FY 2011 ASSESSMENT RESULTS - Retention Retention • Over 75% of students reported that the assistance they received from SLS positively impacted their ability to remain enrolled at Texas Tech University. • 471Students Retained

ASSESSMENT FY 2012

FY 2011 ASSESSMENT - Survey • FY12 Assessment Survey • Changes • Changing data analysis software from Student Voice to Right Now • Benefits • Interactive Survey • Continued use of I touch • Instant data analysis (?) • Cost • Drawbacks • Learn new software • Technology issues

STUDENT LEGAL SERVICES ASSESSMENT PROCESS