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HARDWARE TROUBLESHOOTING. HIGH LEVEL OVERVIEW QUICK REFERENCE BASIC RESOURCE IDENTIFY COMPONENTS INVOLVED. SIGNATURE CAPTURE. SIGNATURE CAPTURE. 80\% OR MORE OF THE TIME REBOOTING THE COMPUTER WILL SOLVE THE PROBLEM BECAUSE IT : CLEANS MEMORY RESTARTS THE PROGRAM REMAPS THE DRIVE

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Presentation Transcript
hardware troubleshooting
HARDWARE TROUBLESHOOTING

HIGH LEVEL OVERVIEW

QUICK REFERENCE

BASIC RESOURCE

IDENTIFY COMPONENTS INVOLVED

slide3
SIGNATURE CAPTURE
  • 80% OR MORE OF THE TIME
  • REBOOTING THE COMPUTER
  • WILL SOLVE THE PROBLEM
  • BECAUSE IT :
  • CLEANS MEMORY
  • RESTARTS THE PROGRAM
  • REMAPS THE DRIVE
  • REBOOT FIRST!
  • DOCUMENTATION:
  • http://dst.sitemax.com/SignatureCapture.asp
slide4
SIGNATURE CAPTURE

YES

DRAG YOUR MOUSE OVER…

DOES THE PICTURE DISSAPPEAR?

NO

IS THERE A VISA /MC PICTURE OR “SC” IN TASKBAR

YES

TRY A TICKET

GO TO PAGE 2

IF STILL NOT WORKING

NO

START THE PROGRAM

FROM THE START MENU…

slide5
SIGNATURE CAPTURE

PAGE 2

IS THE “I:” DRIVE MAPPED?

NO

YES

  • OPEN “MY COMPUTER”
  • CLICK ON “TOOLS”
  • CLICK ON “MAP NETWORK DRIVE”
  • CHOOSE “I” FOR THE DRIVE LETTER
  • INPUT THE PATH TO YOUR LINUX SHARE IE.
  • \\YOUR_LINUX_SERVER\SIGNATURE
  • MAKE SURE “RECONNECT AT LOGON” IS CHECKED
  • CLICK “FINISH”
  • WHEN THE “I:” DRIVE WINDOW OPENS, CLICK ON YOUR STORE NUMBERS’ FOLDER
  • OPEN “MY COMPUTER”
  • FIND THE “I:” DRIVE
  • USUALLY LABELED “SIGNATURE ON SIGNATURE SERVER”
  • CLICK ON YOUR STORE NUMBER’S FOLDER

CAN YOU GET INTO THE FOLDER?

YES

NO

TRY A TICKET

IF STILL NOT WORKING

CALL SUPPORT

503-419-9139

slide6
SIGNATURE CAPTURE
  • FOR NEW COMPUTER SETUP:
  • MAKE SURE THE CORRECT VERSION
  • OF THE SOFTWARE FOR YOUR PAD
  • NO “FLUFF” IN STARTUP FOLDER
  • (IE. MICROSOFT OFFICE, ADOBE ACROBAT)
  • MAKE SURE 35.13 IS SET FOR YOUR PORT
slide7
SIGNATURE CAPTURE

QUESTIONS???

printers
PRINTERS

LASER OR DOT MATRIX?

SERIAL OR NETWORK?

slide9
PRINTERS

TRY MENU PATH:

25.3

WORKING?

DOES YOUR PRINTER STILL EXIST IN 25.1

YES

YES

NO

YES

CALL SUPPORT

503-419-9139

DONE

CHECK CONNECTIVITY:

UNPLUG / REPLUG SERIAL CONNECTIONS

PING NETWORK IP

IS PRINTER PLUGGED IN, POWERED ON, CONNECTED AND REACHABLE?

NO

NO

slide10
PRINTERS

:LISTPTR

:LISTPTR

NUMBER COLUMN IS THE PRINTER #

“DEV OR LINE #”

COLUMN IS THE PICK PORT NUMBER

LOWER

“DEV OR LINE #”

TYPICALLY

SERIAL

HIGHER

“DEV OR LINE #” TYPICALLY NETWORK

slide11
PRINTERS

PRINT CONFIGURATION PAGE

TO GET IP ADDRESS:

HP 4250N:

MENU ->

INFORMATION ->

PRINT CONFIGURATION ->

HP 2015:

Press the Go button for five seconds when the printer Ready light is on &

no other jobs are printing

slide12
PRINTERS

IF NETWORK PRINTER, CAN YOU PING IT?

PING THE PRINTER TO SEE IF IT IS REACHABLE

START -> RUN ->

CMD

PING IP_ADDRESS

slide13
PRINTERS

:SHP-STATUS

FIND PRINTER QUEUE INFO FOR NETWORK PRINTERS

:SHP-STATUS

FIND THE PRINTER QUEUE NAME,

YOU WILL NEED IT

TYPICAL NOMENCLATURE:

POJD01

PO = STORE ABBR

JD = JET DIRECT

01 = PRINTER #

slide14
PRINTERS

:!lpstat

(MUST BE DONE ON CONSOLE)

:!lpstat

(CASE SENSITIVE)

MOST TYPICAL SCENARIO:

PRINT BIG REPORT THEN GO AND TURN OFF PRINTER

QUEUE GOES TO “DOWN” STATUS

TOP QUEUED JOB HOLDS UP QUEUE

____________

INFO NEEDED

“QUEUE”& “JOB”

______________

AT TCL:

!CANCEL JOB

!ENABLE QUEUE

slide15
PRINTERS

QUESTIONS???

handhelds
HANDHELDS

WHICH “FUNCTION”?

DELIVERY SIGNATURES OR S3 MENU?

DOCUMENTATION:

http://dst.sitemax.com/Handheld_doc.asp

slide17
HANDHELDS

SOFT BOOT HANDHELD BETWEEN FUNCTIONS

OR BEFORE CRADLING

DELETE AUDIO RECORDINGS

slide18
HANDHELDS

SIGNATURES

IS “BEAM” OFF

ARE THE SIGNATURES GETTING TO THE LINUX BOX?

YES

IS THERE A “BUSINESS” FOLDER IN MY DOCUMENTS?

IS THERE A PARTNERSHIP IN ACTIVESYNC

AND ACTIVESYNC VERSION 3.7?

YES

YES

YES

NO

YES

“I:” DRIVE ->

STORE # FOLDER ->

HANDHELD FOLDER ->

BUSINESS FOLDER ->

LOOK FOR .BMP’S

NO

NO

START ->

SETTINGS ->

CONNECTIONS ->

BEAM (UNCHECK)

START ->

PROGRAMS ->

FILE EXPLORER ->

MY DOCUMENTS ->

CREATE BUSINESS FOLDER…IS IT THERE?

FOLLOW ONSCREEN INSTRUCTIONS TO SETUP PARTNERSHIP…

OR

CALL SUPPORT TO UPDATE VERSION & REGISTRY

503-419-9139

STILL PROBS? CALL: 503-419-9139

slide19
HANDHELDS

S3 MENU

IS WIRELESS WORKING?

PING THE RS6K?

HOST PROFILE CORRECT?

YES

YES

YES

YES

NO

NO

IN TELNET CE:

FILE ->

CONFIG ->

HOST PROFILE ->

PASSWORD IS: js OR system

HIGHLIGHT PROFILE ->

EDIT ->

APPLY STORE SPECIFIC SETTINGS

(RS6K IP, PORT NUMBER, NAME, ETC)

SSID?

WEP KEY?

IP ADDRESS?

WIFI ICON ->

PING TAB ->

ENTER IP OF RS6K ->

TX AND RX INCREMENT TOGETHER?

slide20
HANDHELDS

QUESTIONS???

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