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There is another way…. Welfare to Work Conference June 2011 Presentation by Jonathan Baldrey and Penny Thomas. Jonathan Baldrey Penny Thomas. the world has changed. shocking. PRAP data printed off and then keyed onto spreadsheet Printout keyed into Microsoft Word

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there is another way

There is another way…

Welfare to Work Conference June 2011

Presentation by Jonathan Baldrey and Penny Thomas

slide5

PRAP data printed off and then keyed onto spreadsheet

  • Printout keyed into Microsoft Word
  • Customer telephoned and appointment made to come in
  • Letter typed in Word, envelope hand-written
  • Customer keyed onto in-house computer system
  • If customer comes in, consultant starts by asking them to fill in a form, data keyed again into in-house computer system
  • Customer invited to CV surgery, where they “start from scratch” by writing a new CV for the customer in Word
  • Customer referred to Job-Finding team, who have no access to customer information and start again by asking customer who they are and what they are looking for
  • Customers are expected to search for jobs on the internet and apply online, but no use of customer data to complete application forms
genesis

Software which:

    • Scrapes PRAP info
    • E-mail / text / automatically produces letters to customer
    • Invites customer to register online or walk into provider
    • Automatic chasers

Results:

  • Reduce from 18 to 4 staff, saving at least £400,000 per year
  • At least maintain current 71% conversion
Genesis
questions

Range of ways customers can register – online, at a centre, in their own home etc

Fun and really simple to use

Speed of gathering data

Touch screen enabled

Wrap around customer, but not be subjective (ie equal opps, personalised)

Multi-language capability

All customers treated fairly, but not the same

Questions
savings

50% of customers could fully register using Questions

  • Consultants have 50% more time to spend on supporting people into jobs rather than data collecting
  • Data quality better
Savings
in job

Less work done here than anywhere else, no clear solution

  • Create peer groups – people who started job today (like Facebook)
  • Direct 3rd party services such as debt management, childcare, travel advice
  • Routeway to external mentoring support
In Job