Tuesday, 10 May 2011 and Wednesday, 11 May 2011 Room Q015, Quinn School of Business - PowerPoint PPT Presentation

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Tuesday, 10 May 2011 and Wednesday, 11 May 2011 Room Q015, Quinn School of Business
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Tuesday, 10 May 2011 and Wednesday, 11 May 2011 Room Q015, Quinn School of Business

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  1. “Working Together” UCD non-academic student supports and servicesstaff information sessions Tuesday, 10 May 2011 and Wednesday, 11 May 2011 Room Q015, Quinn School of Business

  2. Welcome and Introduction • Welcome – Michael Sinnott (Director of Administrative Services, Registry) • Introduction – Colm Small (Head of Support – Administrative Services, Registry) - Why hold these sessions? • Format for the two mornings • Feedback and next steps • presentations published this Wednesday afternoon on Registry homepage • short online staff survey later this Wednesday afternoon • partnership approach if we do this again? Future format?

  3. Tuesday, 10 May 2011 (10.30am – 1pm) • Sports (Brian Mullins) • Programme Offices (Sue Philpott) • IT Services (Brian Morrissey and Genevieve Dalton) • Residences (Richard Brierley) • School Administrators (Helen Mc Carthy) • Students’ Union (Scott Ahearn) • Health Services (Dr. Sandra Tighe) • International Office (Dr. Erik Lithander) Feedback, Q&A

  4. Wednesday, 11 May 2011 (10.30am – 1pm) • Career Development Centre (Dr. David Foster) • Student Desk, Registry (Catherine O’Brien) • Access Office (Fiona Sweeney) • Library (Ursula Byrne) • Graduate School Managers (Barbara Gannon) • Student Complaints Office (Una Hegarty) • Student Advisers (Ros Mc Feely) Feedback, Q&A and Conclusion

  5. UCD Sport The Holistic Support Service Brian Mullins

  6. 1. Who we are? A brief overview of our key high level services/supports for students • Campus Facilities Management and Development • Sports, Recreation, Physical Activity • Activities: -60 Sports Clubs -Programmes incl GIG, Saturday AM, Birthday Parties • Profile for University • Sports Camps (Multi-Sport, Soccer, Trampoline)

  7. 2. Areas of change in the last twelve months, successes, innovations, etc • Further decrease in Budget, additional to last year • Wider community beyond UCD-Leveraging off • Partnerships: Leinster Rugby, Clarity, IHA • DLR Local Sports Partnership • Internal Stakeholders (SU)- Newman Games, Rás • ISH- Institute for Sport and Health

  8. 3. Planned developments, changes for the next 12-18 months • London 2012 training camps • Legacy-New opportunities • SLLS • Conference/Commercial • GIG for Staff/Blackrock Students

  9. UCD Programme Offices Sue Philpott

  10. 1. Who we are? A brief overview of our key high level services/supports for students • Programme Offices were set up in July 2005 • 8 Programme Offices in UCD with a wide remit of functions • Annual Business Cycle to Support Students: • Orientation Activities • Registration Periods – 2 per year: September/ January • Grade Approvals Process - 2 per year: June/ January • Admissions – non-CAO such as Mature Years, Overseas, Transfers and in some offices Graduate and/or Study Abroad admissions • ICCM Process: updating programme information • Student-related matters: processing all programme related student applications for Programme/Programme Exam Boards, e.g. Extenuating circumstances/ Leaves of Absences • Degree Compliance for Graduating Students • First port of call for Support and Advice for Students/Staff/multiple stakeholders • Programme Marketing, Promotion and Recruitment

  11. 2. Areas of change in the last twelve months, successes, innovations, etc • Provision of Frontline Services to students/staff and other stakeholders, despite cutbacks • High ranking in Student Surveys results • Significant contribution to annual Registration Review • Pilot of Academic Analytics Tool with Registry to support students • Ongoing up-skilling, e.g. UCD MIS, Policies, Procedures & Processes • Continuing to engage collaboratively with a wide network of stakeholders • Programme Office network via POD Group • Ongoing Representation on UCD Groups, e.g. • University Undergraduate Programme Board • Registration Implementation Oversight Group • Supports for Students Working Group • Institutional Review of Irish Universities • Ongoing Contribution to development of UCD policies relating to students: • Revised extenuating circumstances policy • Leave of Absence and Withdrawals policy (in process) • Updates to general regulations

  12. 3. Planned developments, changes for the next 12-18 months • Maintaining Frontline Services to students with less resources – managing the impact of staff and budget cuts • Continued advice/support to greater numbers of students as a consequence of the complexity of the modular system • Continued provision of student retention initiatives • Impact of further College re-structuring in some areas • Impact of office re-location as a consequence of campus developments in some areas • Supporting the roll-out of Registry initiatives, e.g. • Academic Analytics tool • Year round processing Late Extenuating Circumstances Applications for Deans • Supporting Programme Development • New and Non-Standard Entry Pathways • Supporting Programme Planning with Deans • Supporting UCD’s Education/Internationalisation Strategy • New recruitment channels, e.g. International Study Group • Development of Study Abroad Programmes/ Exchanges etc

  13. IT Services Brian Morrissey and Genevieve Dalton

  14. 1. Who we are? A brief overview of our key high level services/supports for students UCD IT Services provides all central IT applications, support and infrastructure for staff and students throughout the University. The scope of the service includes • Academic & Administrative Systems • Research IT • Teaching & Learning Technologies • UCD Web Services

  15. 2. Areas of change in the last twelve months, successes, innovations, etc • Mobile Web • Connect Files • New Calendar (Google) • Blackboard 9 - (blogs, wikis, quizzes etc..) • Blackboard Mobile Learn • Software for U - more applications • Information Services • Banner upgrade • Infohub (Forms & Reporting) • Customer Services • Customer Charter – updated • Service Catalogue (A to Z)

  16. 3. Planned developments, changes for the next 12-18 months • Enhancing User Experience • Blackboard Central • New Student e-mail service (Google) • New student life long e-mail service (Google) • New version of UCD Connect (2012) • Accommodation payment system • Exam paper management system • Customer Services • School Ambassador Programme • New wireless service - Eduroam

  17. Blackboard Mobile Learn • Announcements – instant access and posting • Blogs & Discussions – review and upload comments & media • Journals – comment on-the-go • Media - music, videos and images • Tasks - track and manage • Class list – who is in their class • Grades

  18. Mobile Central • Directory • News • Sports • Courses • Maps • Videos & Images of UCD

  19. UCD Residential Services Richard Brierley

  20. 1. Who we are? A brief overview of our key high level services/supports for students • Part of the Commercial, Residential and Hospitality Services Unit (CRHS) • Provision and management of 2,727 Bed Spaces for UCD Students and the Summer Conferencing and Language School Business and Revenues in excess of €12 Million • Support Services – Welfare, Mentoring, Advisory, ResLife Programme

  21. 2. Areas of change in the last twelve months, successes, innovations, etc • 99 % Occupancy Levels • Advanced Room Booking System with improved allocation criteria and development of online services (maintenance) • Direct management of Summer Residence Business • Pioneering Catered Accommodation in Irish Universities • Introduction of a Strategy for Direct Communication and Consultation with Students and Stakeholders • A focus on developing social, cultural, community through engagement, ResLife, new facilities (Gym) • Major Capital Refurbishment Programme

  22. 3. Planned developments, changes for the next 12-18 months • Completion of Merville Refurbishment and Commencement of 2 Year Belgrove Refurbishment • Increased Social Space and Expansion of ResLife Programme • Centralised Arrivals and Services Centre providing a “One Stop Shop” from 08.00 to 02.00 daily • Issuing of Student Cards to all Residents • Launch of UCarD, a new SmartCard integrated into Student, Staff and Visitor cards providing Access Control, ID, and Electronic Purse

  23. Planned developments, changes over the next 12-18 months • Capital Development Programme to Build New Accommodation • Continual Review and Consultation • To play a Pivitol Role in enhancing the Student Experience

  24. School Administrator Helen Mc Carthy

  25. 1. Who we are? A brief overview of our key high level services/supports for students • The role of School Administrator varies depending on the size of the School • The role of Administrator could be very different in the School of Medicine to that in the Business School

  26. 2. Areas of change in the last twelve months, successes, innovations, etc • Successes - managing each registration period, exam period • Areas of change in the last twelve months - Dealing with new systems

  27. 3. Planned developments, changes for the next 12-18 months • Managing changes from higher levels/central administration • In my own area: Change to entry routes for Stage 1 Science • Revised programme for Stage 1 Science from September 2011 • It is likely that the Stage 2 programme will be revised for September 2012 • Challenge - Maintain the level of service we provide to students, taking cognisance of diminishing staffing and financial resources

  28. UCD Students’ Union Scott Ahearn

  29. 1. Who we are? A brief overview of our key high level services/supports for students • UCD Students’ Union is the representative body for over 22,000 students in UCD • President • Welfare Vice President • Education Vice President • Campaigns & Communications Vice President • Entertainments Vice President • Commercial services : Bars, Media etc

  30. 2. Areas of change in the last twelve months, successes, innovations, etc • Accommodation: 3 installments, additional services • Student Finance: 3 additional funds to aid students • Grind files : dramatic increase in usership • Communication between the SU & Student Body • Fresher's Guide • Increase Reach Out programmes • Student engagement

  31. 3. Planned developments, changes for the next 12-18 months • Student expectation • Supports for student regarding mental health • Physical Health • Student Finance • Resit/Repeat fees • Accommodation • Further Communication • Quality Assurance

  32. Health Services Dr. Sandra Tighe

  33. 1. Who we are? A brief overview of our key high level services/supports for students STAFF: • Dr. Sandra Tighe, Medical Director virtually full-time • 4 part-time doctors, Dr. Eadaoin Lysaght, Dr. Fiona Thompson, Dr. Joe Conway, Dr. Ciara O’Dowd (FTE = 2.5) • 1 part-time Psychiatrist, Dr. Cian Denihan • 3 part-time nurses, Nurse Mary Kevlin, Nurse Geraldine McDermott, Nurse Patricia Brady (FTE = 1.8) • 3 full-time Administrators, also serve Student Counselling Service

  34. 1. Who we are? A brief overview of our key high level services/supports for students OUR KEY SERVICES: • GP Care • Nurse Triage • Contraception • Mental Health Care • Minor Surgery Clinics • Sports Injury Clinics • STI Clinics • Smear Clinics • Vaccination – Hepatitis “B” Programme • Travel Health • Advise & Liaise

  35. 2. Areas of change in the last twelve months, successes, innovations, etc INNOVATIONS: • Charges were introduced in September 2009 to offset budget deficit. • Self Check-In Pod to reduce administration workload. • Books on Prescription Scheme. • Exercise on Prescription Scheme. • Talks on Healthy Travel.

  36. 3. Planned developments, changes for the next 12-18 months Developments and Changes for the next 12-18 months • Business Plan being worked on. • On-going discussions at present. • Hosting the Irish Student Health Association Conference in 2012.

  37. UCD International Dr. Erik Lithander

  38. 1. Who we are? A brief overview of our key high level services/supports for students UCD International develops, manages and delivers initiatives and activities relating to the internationalisation of the University Five key areas: • International student recruitment • International student support • Mobility / exchange programmes • International relations • Internationalisation of the campus experience

  39. 2. Areas of change in the last twelve months, successes, innovations, etc • Internationalisation has been mainstreamed into University strategy • Development of the team • Broadening of the remit • Greater expectations – especially in relation to student recruitment • Consolidation of offices / facilities • Successes • 40% increase in international students (and revenue) since 2006 • UCD now largest English-speaking participant in Erasmus

  40. 3. Planned developments, changes for the next 12-18 months • Coping with increased numbers of international students, especially in terms of support • Balancing needs for systems standardisation with differentiated requirements of international student groups • Using prevention to minimise need for intervention • Maximising benefits of UCD Global Lounge • Success of student recruitment pathways (Pre-Masters, Foundation Studies Programme, 1+1 Masters) • 12-18 month outlook: consolidation

  41. Questions and AnswersFeedback on session 1 • Questions and Answers • Feedback and Next Steps End of Session 1. Thank you!

  42. “Working Together” UCD non-academic student supports and servicesstaff information sessions Wednesday, 11 May 2011 – session 2 Room Q015, Quinn School of Business

  43. On Tuesday, 10 May 2011 (10.30am – 1pm)we covered • Sports (Brian Mullins) • Programme Offices (Sue Philpott) • IT Services (Brian Morrissey and Genevieve Dalton) • Residences (Richard Brierley) • School Administrators (Helen Mc Carthy) • Students’ Union (Scott Ahearn) • Health Services (Dr. Sandra Tighe) • International Office (Dr. Erik Lithander)

  44. Wednesday, 11 May 2011 (10.30am – 1pm) • Career Development Centre (Dr. David Foster) • Student Desk, Registry (Catherine O’Brien) • Access Office (Fiona Sweeney) • Library (Ursula Byrne) • Graduate School Managers (Barbara Gannon) • Student Complaints Office (Una Hegarty) • Student Advisers (Ros Mc Feely) Q&A, Feedback and Conclusion

  45. UCD Career Development Centre Recent Gains and Future Directions Dr David Foster

  46. Scope of UCD Career Development Centre (CDC) • Director • Arts & Celtic Studies CDC (Smurfit) Careers and Placement Manager CDC (Smurfit) MBA Careers Service Manager CDC (Belfield) Bus & Law; Psychology CDC (Belfield) EMPS, Human Science CDC (Belfield) Post-Doctoral Fellows Deputy Director Life Sciences, Education, Computer Science Events & Employer Liaison First Level Guidance Current Careers Information Electronic & Hardcopy Careers Programmes CV Preparation, interviews, etc

  47. Recent Gain: Redevelopment of Premises- “BEFORE”

  48. The “After” Situation

  49. Corporate Finance and Related Careers Study Visit to City of London 7-11 March 2011 JP Morgan, Morgan Stanley, Deloitte Consulting, MERCER, ICAP, Allen & Overy, Barlow, Lyde Gilbert and Financial Services Authority