1 / 0

and

and. BASIC SERVICES. REMOTE SUPPORT ON-SITE SUPPORT ONE-TIME TUNE-UP . WHY My Help Desk?. All remote technicians are employees of My Computer Works – not contractors We guarantee our response times or you don’t pay 100% vetted U.S.-based technicians

tillie
Download Presentation

and

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. and
  2. BASIC SERVICES REMOTE SUPPORT ON-SITE SUPPORT ONE-TIME TUNE-UP
  3. WHY My Help Desk? All remote technicians are employees of My Computer Works – not contractors We guarantee our response times or you don’t pay 100% vetted U.S.-based technicians We have three unique service offerings, plus onsite support options We have multiple tiers of response time. (15 minutes, 30 minutes and 60 minutes) We provide a dedicated Account Delivery Manager who is an experienced technician Proprietary software that provides world-class efficiency for remote computer support No startup fees unless there are integration requirements
  4. Who is MY COMPUTER WORKS? Private Company (C corporation) founded in May 2005 Headquartered in Scottsdale, Arizona Employs more than 70 Arizona residents Serviced over 450,000 computers U.S.-based technicians (Arizona-based) Alfred P. Sloan Award for Business Excellence in Workplace Flexibility Arizona Small Business Association Award – Companies to Watch Ranking Arizona - #1, Computer Service and Repair Accredited Business – Better Business Bureau
  5. WHAT DO WE DO FOR CUSTOMERS? REDUCE TIME DEALING WITH PC ISSUES IMPROVE COMPUTER PERFORMANCE ANSWER “HOW TO” AND BASIC TRAINING QUESTIONS SUPPORT ROUTERS, MODEMS AND NETWORKS INSTALL SOFTWARE, OPTIMIZE COMPUTERS, REMOVE VIRUSES SUPPORT PERIPHERALS: PRINTERS, SCANNERS, CAMERAS, MP3 PLAYERS, VIDEO CAMERAS
  6. REMOTE SUPPORT Download/install and run software Install programs Install/troubleshoot printers and other peripheral devices Troubleshoot/repair Internet connection Password resets Troubleshoot small workgroup networking Set up/configure wireless router and wireless router encryption Configure PC wireless networking (requires temporary wired connection) Set up file and print sharing Basic Q&A on Microsoft Operating Systems as well as Microsoft Office Suite Set up/troubleshoot email Transfer photos from Digital Camera to PC Install iPod and setup with iTunes Basic training on Internet-based applications and PC-based applications
  7. ON-SITE SUPPORT MY COMPUTER WORKS HAS IMMEDIATE ACCESS TO OVER 13,000 TECHNICIANS NATIONWIDE IN ALMOST EVERY ZIP CODE WE CAN USUALLY PROVIDE SAME OR NEXT DAY SERVICE
  8. ONE TIME TUNE-UP Avg. Tune-up is 2.5 - 4 hours and includes: Check system specs OS/CPU/RAM/Internet speed ensuring they meet industry standards Ensure customer issues are itemized and addressed (additional to standard tune-up) Check Windows Error Logs Check for unneeded programs running in the background Uninstall any problem/unneeded/outdated applications (w/ permission) Run a quick Trojan virus and spyware scan. If infected, use other removal tool(s) Install Mozilla Firefox (an alternative and safer web browser to Internet Explorer) Install and properly configure spyware blockers and removal tools for continued protection Install AVG Antivirus (if needed) and properly configure (and run if needed) Set scheduled maintenance for Windows Updates and anti-virus Check for any Windows Updates Optimize OS to enhance PC speed
  9. SUBSCRIPTIONS 8:00AM EASTERN to 10:00 PM PACIFIC technical support, seven days a week, including holidays (24 x 7 is available depending on volume of customer) Guaranteed 30 minute callback time to ensure consistent delivery Unlimited Support by U.S.-based Computer Technicians Includes a “One-Time Tune-Up” at the onset of the subscription Includes all of the support provided in the “hourly support” offering Monthly Reports by Usage and Customers System Integration available to provide customer data to and from Amstar East
  10. STANDARD PRICING AND Your Honchos Discount
More Related