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Building Successful Stakeholder Agreements for MaineSCORT Business Relationships

Learn from the historical perspective of Amtrak Downeaster partnerships and agreements, highlighting lessons learned, operating realities, and successful outcomes. Discover the key elements for creating successful business relationships and stakeholder agreements.

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Building Successful Stakeholder Agreements for MaineSCORT Business Relationships

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  1. Stakeholder Agreements &Successful Business RelationshipsWhat Works for MaineSCORTSeptember 20, 2010 www.AmtrakDowneaster.com

  2. The Amtrak Downeaster • 5 RT Daily between Portland and Boston • 8 Intermediate Stations • 3 States • 116 mi / 79mph • 78 mi Pan Am • 36 Miles MBTA www.AmtrakDowneaster.com

  3. Many Partnerships Many Stakeholder Agreements • Amtrak • Pan Am Railways • MBTA • Food Service • Station Communities • Transportation Providers www.AmtrakDowneaster.com

  4. Historical Perspective • A SHAKY BEGINNING • Citizen initiated effort to restore passenger service to Maine • Required rehab of 78 miles of Pan Am freight line • Host RR not initially supportive • Many disagreements • Volatile • Costly: Time, Money, Public Perspective, Performance, Relationships www.AmtrakDowneaster.com

  5. Historical Perspective • Operating Realities • OTP Good • Daily Interface • Cooperation essential • Improvements were necessary • Need to establish a relationship www.AmtrakDowneaster.com

  6. Historical Perspective • High Level Understanding of Mutual Needs & Perspectives • Framework for a new working relationship: www.AmtrakDowneaster.com

  7. A New Approach • Results Oriented • Respect business objectives and perspectives • RR included as a project partner • Shared Success • Progress Made: • 2004 Travel Time reductions • Capital Maintenance Program • 2007 Increase in Frequency www.AmtrakDowneaster.com

  8. Building on Success • NNEPRA/Pan Am Construction Agreement • Upgrade 30 Miles Pan Am Track • 36 Grade Crossings • Drainage Corrections • 2 Passenger Platforms • Pan Am provided workplan & did engineering • Fixed Price Labor & Equipment • Materials Bid at Cost www.AmtrakDowneaster.com

  9. Brunswick Expansion Service Outcomes • Amtrak/Pan Am Operating Agreement • Frequency • Performance www.AmtrakDowneaster.com

  10. Lessons Learned • Start with a basic agreement • Understand perspectives and impacts for all • Know the showstoppers • Negotiate • Don’t tell them what’s good for them • Don’t air dirty laundry • Get experienced attorneys who want progress www.AmtrakDowneaster.com

  11. Lessons Learned • Establish regular communication – tell them first • Accept responsibility • Share Successes • Approach project as partners • Keep an eye on the future www.AmtrakDowneaster.com

  12. Questions www.AmtrakDowneaster.com

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