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1. CARRIER SERVICES GATEWAY Tutorial. CSG Release 11 - Effective 07/01/2002. Last Updated: 07/01/2002. 2. CARRIER SERVICES GATEWAY. E-Commerce. Data Integrity. Paperless ASR Requests. Early Validation & Error Prevention. Customer Profile Creation. A Mouse Click Away. Logging into CSG

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slide1

1

CARRIER SERVICES GATEWAY

Tutorial

CSG Release 11 - Effective 07/01/2002

Last Updated: 07/01/2002

slide2

2

CARRIER SERVICES GATEWAY

E-Commerce

Data Integrity

Paperless ASR Requests

Early Validation & Error Prevention

Customer Profile Creation

A Mouse Click Away

table of contents
Logging into CSG

CSG main menu

Finding help in CSG

Pre-order Validations

Service address validation

CFA information search

SONET ring information search

Order Processing

ASR order processing menu

Creating a new ASR

Creating / Updating “User Profile Defaults”

Expedite Charge Message

Validate CFA / SCFA

Validate Service Address on the SALI page

DLR Retrieval and Display

Order Tracking

ASR Status Retrieval

ASR Status Display

ASR Status Definitions

Retrieve /View DD/PTD Status Display

The Clarification Request

Retrieve / View Confirmation Notice (CN)

Retrieve / View Design Layout Record (DLR)

ASR Status Tracker

Proactive Notification

Contact Information

3

Table Of Contents
logging into csg

4

Logging Into CSG

ALL

CAPITALS

  • Type your Login ID.
  • Type your Password, given by the CSG system administration.
  • Click ‘Continue’ to proceed.
  • If the typed information is incorrect, click the ‘Clear All Fields’ button and retype the Login ID and password.
slide5

5

CSG Main Menu

  • The Pre-Order Validation function can be used to verify Service Address, CFA, and SONET Ring information prior to issuing ASRs, in Vz East only at this time. These functions will become available for Vz West ASRs in the future.
  • Order Processing functions include ASR Order Processing and DLR Retrieval.
  • Order Tracking includes ASR Status Retrieval, ASR Status Tracker and Proactive Notification.

ASR Status Retrieval can be used to view the status of any ASR sent to Verizon for any state regardless of how it was sent.

finding help in csg

6

Finding Help in CSG
  • The ‘Help’ link is at the top of each page after the main menu.
  • Click on “Help” and the Help /User Guide will open in a new browser.
  • This page provides a link to “Contact Us” information, CSG Web-Based On- Line Training, the CSG User Guide, Tutorial, FAQs, Hot Tips, & the Getting Started Access Request Form.
slide7

7

Pre-Order Validation

Pre-Order Validation Functions:Service Address, CFA Information Search, SONET Ring Information Search.

  • Performing these functions prior to issuing an ASR, may help reduce the need for Sups.
service address validation

8

Service Address Validation
  • Select the desired search criteria by clicking the drop-down menu which contains:
      • Search by Address (SA)
      • Search by AHN (assigned house number)
      • Search by Telephone Number
  • Click the ‘Search’ button to proceed.
slide9

Service Address Validation

Search By Address

9

Drop Down

Menu

  • Populate the required fields on this page
  • Click the ‘Search’ button to proceed.
slide10

Service Address Validation Successful Find

10

  • This page is displayed with an exact match.
  • The Serving Wire Center CLLI Code and LSO (NPA/NXX) are displayed.
  • With an unsuccessful find, an error message will be displayed.
slide11

11

Service Address Validation

Multiple Address List

RADIO BUTTONS

  • When an exact match is not found, this page is displayed with alternatives.
    • Select from the Multiple Address List by clicking on the radio button.
    • Click the ‘Search’ button at the bottom of the page to continue the search.
slide12

Service Address Validation Address Search Range Results

12

  • Use the data from this list to create a more correct service address, if appropriate.
  • Return to the Service Address Validation Page via ‘CSG Main Menu’ button.
  • Or click the ‘Previous’ button to return to the search selection page.
  • NOTE: For AHN searches, this page may be displayed with a list of AHN Ranges.
circuit facility assignment cfa search

13

Circuit Facility Assignment (CFA) Search

Select the search criteria from the drop down menu

  • Search by:
    • CFA list
    • CFA details
    • CFA channel details
  • Click the ‘Search’ button
slide14

14

CFA List Retrieval

  • To retrieve a CFA list:
  • Populate the ‘A’ Location, ‘Z’ Location, and select the ‘State’.
  • Click the ‘Search’ button to proceed.
slide15

15

CFA List Retrieval Display

Clicking on a blue underlined ‘Facility Designation’ will initiate a ‘CFA Details Search’.

  • With a successful search, the CFA List Information is displayed.
  • With an unsuccessful search, an error message will be displayed.
slide16

16

CFA Details Search

  • To retrieve by CFA Details (Facility):
  • Enter the ‘Facility Designation’
  • Select the ‘Facility Type’
  • Populate the ‘A’ & ‘Z’ Locations
  • Select the ‘State’
  • Click the ‘Search’ button to proceed.
slide17

17

CFA Details (Channel) Display

Clicking on a blue underlined ‘Channel’ will initiate a ‘CFA Channel Details’ search..

  • With a successful search, the CFA Information page with details is displayed.
  • With an unsuccessful search, an error message will be displayed.
slide18

18

CFA Channel Details Search

  • To search by CFA Channel:
  • Enter the ‘Facility Designation’, select the ‘Facility Type’ & desired ‘Channel’.
  • Populate the ‘A’ &‘Z’ Locations, and select the ‘State’.
  • Click the ‘Search’ button to proceed.
slide19

CFA Channels Details Retrieval - Information Display

19

  • With a successful search, the CFA Channel Information page is displayed.
  • With an unsuccessful search, an error message will be displayed.
sonet ring information search

20

SONET Ring Information Search
  • Enter the appropriate ‘Facility Designation’.
  • Select the ‘Facility Type’ from the drop-down window.
  • Populate the ‘A and Z Location’ CLLI Codes.
  • Select the ‘State’ in which the circuit resides from the drop-down window.
  • Click on the ‘Search’ button.
  • The Ring Information will be displayed with a successful find.
  • An unsuccessful find will result in an error message.
sonet ring information display

21

SONET Ring Information Display
  • When a match is found, the SCID and Equipment codes for the SONET Ring requested will be displayed along with the Bank Node Locations.
    • Click on a location in the highlighted Bank Node Locations section
    • The Bank Information will be displayed.
sonet ring bank information

22

SONET Ring Bank Information
  • The Bank information includes: SCID, Bank Code, Relay Rack Code, Equipment Codes, Levels, STS, Group, VT, Status – Spare or Working.
  • If the Status is “Working” the CLO, Activity Date, and Circuit ID are populated.
order processing

23

Order Processing
  • Create and send an ASR to Verizon East.
  • View available DLRs (no matter how Verizon received the ASR) for Verizon East Circuits by Circuit ID.
    • Note: These functions are only available for Verizon East at this time. They will become available for Verizon West in the near future.
asr order processing menu

24

ASR Order Processing Menu

All ASR Order Processing functions are available from this page.

slide25

25

Creating a New ASR

  • ASR Step 1:
  • Select the service request type from the drop down menu.
  • Then click the ‘Create New ASR’ button to proceed.
slide26

26

Selecting the ASR Forms

Example: Special Access (Transport)

  • ASR Step 2:
  • Type or Select the Circuit Quantity and select an Activity type.
  • Select any Additional Forms needed.
  • The forms listed are associated with each particular service.
  • Click ‘Next’ to proceed.
slide27

Creating a ‘User Defaults Profile’

27

ASR Order

Processing

Page

Enter

profile

data

  • To create or update a user profile, select ‘Create or Update a User Profile’ from the ASR Order Processing Page.
  • Populate the desired fields and click the ‘Save’ button.
  • This information will be pre-populated on subsequent ASRs.
  • This function is optional, user-specific, and can be changed by the user as needed.
slide28

28

Entering Data on the ASR

Left Menu

Enter

ASR

data

  • ASR Step 3:
  • Select the appropriate ‘ICSC’ code from the drop-down list.
  • Enter the ASR data in the appropriate fields.
  • Click the ‘Next’ button located at the top of the page.
  • Note: The left menu displays all associated ASR pages based upon the “Create ASR” menu selections and each is also a link to that ASR page.
slide29

29

Entering Data on the ASR

  • The Navigation, ASR Functions, Validations, and Form Functions buttons are at the top of each ASR page.
  • The ASR Response pages, such as the SALI page, have the navigation buttons at the bottom of each page.
  • NOTE: All pages of the ASR can be printed at once by clicking on “Print ASR user friendly version”.
slide30

30

Entering Data on the ASR

  • NOTE
    • When ‘Y’ is populated in the EXP (expedite) field, this notification message will pop-up.
    • Click OK to continue populating the ASR.
slide31

31

Entering Data on the Service Specific Page

Enter

ASR

data

  • ASR Step 4
  • Enter the ASR data in the appropriate fields.
  • Check errors per page by clicking on the ‘Error Check’ button.
  • Click the ‘Validate and Submit’ button, which appears on every page after all of the requested ASR pages have been accessed.
  • Note: A “check mark” is displayed on the left menu when an ASR page has been accessed.
slide32

Validate CFA/SCFA on the Service Specific Page

32

  • ASR Step 5
  • Validate CFA on the Service Specific page by clicking the ‘Validate CFA/SCFA’ button at the top of the page.
  • This will allow the CFA or SCFA channel to be validated for spare or busy.
  • The response reflects the information retrieved from Verizon’s OSSs.
slide33

33

CFA/SCFA Verification & Channel Update

  • ASR Step 5aChannel Status: B = Busy S = Spare
  • If the channel the user has selected is busy (B), this page presents all channels and may be used to select a spare (S) channel instead.
  • Click the box above your busy channel to remove that entry.
  • Select a new spare channel by clicking on the box above the channel number.
  • Click the “Update Channel Field” button to return to the Service Specific Page.
  • The user may keep the channel originally selected by clicking the “Previous” Button.
  • An Error Message will pop-up to explain that the channel selected is busy and this may cause a delay in the ASR being processed.
cfa scfa verification cfa not found

34

CFA/SCFA Verification - CFA Not Found

ASR Step 5b - CFA Not Found

If the user populates a CFA that cannot be found the message, “Circuit not found.” , is returned.

The user can only select the Previous button.

cfa not found continued

35

CFA Not Found - Continued
  • ASR Step 5c - CFA Not Found
  • An Error message will pop up to explain that the CFA was not found and this may cause a delay in the ASR being processed.
  • The CFA Validation field is “FAILED”.
  • CSG will not present a “Validate and Submit” button until the CFA is corrected and re-validated.
slide36

36

CFA/SCFA Validation Notice

  • If the CFA / SCFA is validated as spare, the CFA /SCFA Validation field is “PASSED”.
  • If the CFA / SCFA is validated as busy, this field is “CHANNEL BUSY”.
  • If the CFA /SCFA is not found, this field is “FAILED”.
  • The ASR may still be submitted with a CFA Validation Status of “PASSED”, “CHANNEL BUSY” or “NOT APPLICABLE”.
  • If the ASR has an ACT (Activity) field of “D” (Disconnect) or “R” (Record), the CFA / SCFA Validation field is “NOT APPLICABLE” and the CFA does not need validated.
slide37

37

Validate the Service Address on the SALI Page

Error

Check

Button

  • ASR Step 6
  • Enter the Service Address information in the appropriate fields..
  • This will allow the Address to be validated.
  • The response reflects the information retrieved from our back end OSSs.
  • Validate the address by clicking on the ‘Error Check’ button on the top of the page.
slide38

38

Validate the Service Address on the SALI Page

ASR Step 6a

Clicking the “Error Check” button on the SALI page will result in EITHER:

1. Successful Validation

Verify all of the changes are correct and click the “APPLY CHANGES” button.

OR

See next slide

slide39

39

Validate the Service Address on the SALI Page

  • ASR Step 6a, cont’d
    • 2. A Multiple Address List.
    • Select the correct address including the correct Unit,Room, Floor, etc.
    • Then click on the “Search” button. The screen above will be presented.
    • Verify all of the changes are correct and click the “APPLY CHANGES” button.
  • NOTE: Clicking the “RETURN TO SALI” button may result in a failed validation. The ASR can be transmitted with a Service Address Validation Status of “Failed”, however,this may delay the ASR processing and a Sup may be requested by the AP rep.
  • 3. An Error Message
slide40

40

Validate the Service Address

on the SALI Page

  • The Address Validation Field will either show “PASSED” or “FAILED”.
  • The ASR can still be submitted with “FAILED” Address information, but it may cause a delay in processing the ASR.
  • A Sup may be requested by the AP rep.
  • If the ASR has an ACT (Activity) field of “D” (Disconnect) or “R” (Record), the CFA / SCFA Validation field is “NOT APPLICABLE” and the CFA does not need validated.
slide41

41

Validate and Submit the ASR

  • ASR Step 7 - After accessing all pages of the ASR
  • Check errors by clicking on the ‘Error Check’ button, which appears on every page, to check that page for any errors.
  • Click the ‘Validate and Submit’ button, which appears on every page after all of the requested ASR pages have been accessed.
  • Note: A ‘check’ on the left menu is displayed when an each ASR page has been accessed.
slide42

42

ASR Successfully Submitted

Success!

ASR Step 7A

If the ASR is error-free and successfully submitted, CSG will transmit the ASR to our OSSwith the next scheduled batch file transmission.

slide43

43

ASR Validation Errors Page

Left

Menu

Right

Menu

  • ASR Step 7B
  • Each ASR page with errors will be displayed in the left menu with an “X”.
  • The ‘Page’, ‘Field in Error’ and ‘Description’ will be displayed in the right menu.
  • Clicking on any of these fields will take you to the associated ASR page.
slide44

44

Clearing Errors on the ASR

  • ASR Step 8
  • Most fields to be corrected will appear in red on the form(s).
  • All errors will be displayed on the ASR Validation Error page.
  • After correcting all the errors, click the ‘Validate and Submit’ button.
  • If the ASR is error-free, CSG will transmit the ASR with the next scheduled file transmission to CAFÉ or EXACT.
slide45

45

Retrieving a CSG ASR Via the

‘Retrieve ASR’ Function

  • Retrieve ASR Step 1
  • On the the ASR Order Processing Page:
  • Type the CCNA and PON for the desired ASR.
  • Click the ‘Retrieve ASR’ button to proceed.
slide46

Using the ‘Retrieve an Existing ASR from a List’ Function

46

  • Retrieve previously entered CSG ASR from a List
    • A list of previously entered CSG ASRs can be viewed by: 1. Selecting ‘User’ or ‘User Group’
    • or
    • 2. Selecting ‘All’ or a specified date range ‘From & Through’.
    • then
    • 3. Clicking the ‘Retrieve List’ button.
    • The default selections are set at ‘User’ and ‘All’.
slide47

Using the ‘Retrieve an Existing ASR from a List’ Function

47

  • Retrieve a previously entered CSG ASR from a List (continued)
  • Select the ASR by clicking the Radio Button next to the CCNA and PON.
  • From the ASR Functions Menu at the top of the page, click the function desired:
    • Refresh List Assume Ownership of ASR
    • Cancel ASR Retrieve ASR
    • Change DDD Retrieve ASR Status
slide48

49

DLR Retrieval (by Circuit ID)

  • To retrieve any DLR for a Verizon East circuit:
    • Click on the state from the drop-down box
    • Enter the Circuit ID in the correct format area
    • Click the “Search” button.
  • Note: This function is only available for Vz East DLRs at this time. It will become available for Vz West DLRs in the future.
slide49

50

Order Tracking

ASR Status Retrieval is available for all ASRs received by Verizon, regardless of what state it is for or how the ASR was received by Verizon.

ASR Status Tracker and Proactive Notification are only available for Vz East ASRs at this time. These functions will become available for Vz West ASRs in the future.

For more information on the ASR Status Retrieval Display, please visit the CSG Web-based Training on the CSG Home Page at : http://www22.verizon.com/wholesale/ldp/csg

or from the Verizon.com/Wholesale website, search for key word: csghome

asr status retrieval

51

ASR Status Retrieval
  • Select the CCNA from the drop-down list of CCNAs for your company
  • Type the ASR PON
  • Select the associated state, regardless of how ASR was sent to Verizon.
  • NOTE: If the state is either Pennsylvania (PA) or Virginia (VA), you must also select the ICSC code associated with that ASR.
slide51

52

ASR Status Display

The ASR Status Display Page allows a user the ability to view & retrieve:

Confirmation Notice (CN) Design Layout Record (DLR)

DD/PTD/Jeopardy Status Clarification Request (CR)

slide53

Retrieve / View Due Date/Plant Test Date Status Display

54

  • On the ASR Status Display Page:
  • When the DD/PTD dates are populated, the Status Information will be available after the orders have been issued
  • If there is a Jeopardy on either the PTD or DD, the jeopardy code will be displayed.
  • The Jeopardy Code Description Table provides a brief description of the jeopardy.
slide54

The Clarification Request

55

The user is responsible to following up for checking ASR status on the ASR Status Retrieval Page. The “Clarification Request” is the result of a Status of Query or Customer Not Ready on the user’s ASR list. Users should click on the appropriate ASR to view the information on the Clarification Request input by the AP Rep. A Sup is required to correct the errors noted on the Query or to change the DDD per the Customer Not Ready Status .

NOTE:Questions about the information contained in the “Clarification Request” should be directed to the AP rep.

slide55

56

Retrieve / View the Confirmation Notice (CN)

  • On the ASR Status Retrieval Page:
  • If the CN Date is populated and the date is today or a past date, click the “View” button next to CN to retrieve the Confirmation Notice.
  • When Multiple Confirmation Notices are displayed, select the desired ‘ASRID’ that is highlighted in blue. The ‘Status’ must be confirmed.
retrieve view the design layout record dlr

57

Retrieve / View the Design Layout Record (DLR)

On the ASR status retrieval page

If the RTR field on the ASR is not “F” and the DLR date is today or a past date:

  • Click the ‘View’ button next to DLR

Important note: if the date is today Verizon has the whole day to prepare the DLR.

slide57

58

ASR Status Tracker

  • Select the appropriate CCNA from the drop-down list of available CCNAs for your company.
  • Select the status information for all available ASRs to be viewed: FOC, Query, CNR (Customer Not Ready), Cancelled, Completed, or ALL
  • Select the appropriate From and Through dates.
  • Click the “Display PONs” button to proceed.
slide58

59

ASR Status Tracker

A list of available PONs will be displayed. Select the PON for the ASR Status you wish to view from the drop-down list.

slide59

60

Proactive Notification

Subscribe to receive e-mail notifications of status changes on a particular PON or for all PONs for a particular CCNA.

slide60

61

Contact your Verizon Account Manager for more Information

or

Send an e-mail to

csgadmin@list.tel.gte.com

or

Visit our Home Page at:http://www22.Verizon.com/wholesale/ldp/csg