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Florida’s Certified Public Manager Program. Ben Green Florida Center for Public Management Askew School of Public Administration at Florida State University. What is CPM? A nationally- recognized, comprehensive training and development program for public sector managers. A National Program.

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Ben GreenFlorida Center for Public ManagementAskew School of Public Administration atFlorida State University

What is CPM?

A nationally- recognized, comprehensive training and development program for public sector managers

A National Program

  • 38 states currently accredited

  • Created to fill vacuum in public management

  • Modeled on CPA program: trained, tested, & certified

National certified public manager consortium
National Certified Public Manager® Consortium

CPM Linkages in the U.S.

Florida Society of Certified Public Managers

Florida s cpm success story
Florida’s CPM Success Story

  • Founded in 1979 at FSU

  • FCPM administers and delivers

  • One of largest programs in the U.S.

  • Over 4,300 graduates as of August 2013

  • Program has grown dramatically

Who participates in cpm
Who Participates in CPM?

35 State Agencies:


31 Constitutional Officers:

Property Appraisers, Tax Collectors, Clerks of Courts, Sheriffs Offices in Brevard, Citrus, Duval, Hillsborough, Jackson, Lake, Lee, Manatee, Martin, Pasco, Pinellas, Polk, Sarasota, Seminole.

83 County Governments:

Alachua, Baker, Bradford, Brevard, Broward, Charlotte, Citrus, Collier, Hendry, Highlands, Hillsborough, Lake, Lee, Leon, Madison, Manatee, Marion, Martin, Monroe, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Putnam, Sarasota, Seminole, Sumter, Volusia, Washington.

40 City Governments:

Apopka, Bradenton, Cape Coral, Casselberry, Coconut Creek, Daytona Beach, Deland, Deltona, Ft. Myers, Gainesville, Hollywood, Key West, Lake City, Lakeland, Leesburg, Longboat Key, Maitland, Marathon, Melbourne, Miramar, Naples, North Port, Ocala, Orlando, Palm Bay, Palmetto, Pinellas Park, Punta Gorda, Sanford, St. Petersburg, Tallahassee, Tamarac, Titusville, Venice, West Melbourne, Winter Park

Originally published June 11, 2007 in The Tallahassee DemocratManagement training program has its benefitsBy Bill Cotterell

[CPM is] really a neat program, a win-win-win proposition for employees, employers and taxpayers.

"What a good job it's done in teaching us to always keep reinventing ourselves," said Barbara Ford-Coates, the Sarasota County tax collector…a 1992 graduate of the CPM program and a big believer.

Ford-Coates said [that] studying public administration in the classroom doesn't offer immediate opportunities to apply what you've learned in a real office; the CPM program requires such real-life participation.

"It's just the class of all classes," she said.

With state and local governments increasingly forced to do more with less, with competition for good workers rising, with much of the public convinced - right or wrong - that government everywhere is bloated and unresponsive, it's good to have a system for professionalizing management.

Florida trend magazine recognizing real pros in government

Florida Trend Magazine Democrat“Recognizing Real Pros in Government”

“I believe that professional training programs like the Certified Public Manager program are important for all of us.

Innovations… along with the professionalism and high standards encouraged in programs like CPM, have a direct impact on taxpayers’ well-being.

And that’s always good for business.”

Goals Democrat

To develop

“reflective practitioners”


“learning organizations”

Program Structure Democrat

  • Eight 4 day classes

  • Called Levels 1-8

  • 32 days of training

  • Experiential based

  • Emphasis on group activities

  • Balance of theory & practice

Cpm curriculum the inverted pyramid

Level 1 Democrat

Level 2

Level 3

Level 4

Level 5

Level 6

Level 7

Level 8

CPM Curriculum- The Inverted Pyramid

Level 1: Individual Management

Level 2: Teams

Level 3: Organizational Issues

Level 4: Graduate School: “The Big Picture”

Level 5: The Future

Level 6: Systems Thinking

Level 7: Policy

Level 8: Graduation– “Making It Real”

Level 1 focuses on Democrat

management one-on-one


Transformational Leadership

Personal style




Performance Feedback

Coaching & Counseling

Level 2 expands the focus to groups and teams Democrat


Group dynamics


Team leadership

False Consensus


Decision making

Process improvement

Level 3 emphasizes organizational issues Democrat


Productivity & Quality

Organizational communication

Information Technology

Emotional Intelligence

The Sterling Process

Project Management

Level 4 deals with big picture organizational issues Democrat




Organizational Culture

Organizational Change

Level 5 examines how government must adapt to the future Democrat


Social change and its Impact on Public Management

Generations at Work

Changing Values in America

Strategic planning and budgeting

Organizational designs for the future

Organizational dynamics

Level 6 teaches the systems approach to management Democrat


Systems thinking

Real-world applications of systems thinking

Level Democrat7 is an in-depth seminar on public policy


Policy Development

Policy Argument & Critique

Policy Models

Making Policy Presentations

Level 8 is the CPM graduation class, held annually. Democrat

Organized around break-out sessions, presenters discuss the latest issues in public management and the application of CPM principles in real life.

The final day is the graduation ceremony.

More info at www fcpm fsu edu
More info at

Is this on the test
“Is this on the test?” Democrat

  • National Consortium requires 300 “contact hours” to become a CPM

  • So…for every Level, you must complete an assignment and an exam

  • Exams are take-home, open-book

  • Some assignments are done on your own, some as a group

  • Some you work on in class, others are done after class

  • FCPM does NOT assign deadlines for completing homework

  • It’s up to YOU to get it done!

All homework is pass fail
All Homework is Pass-Fail Democrat

  • You upload assignments & exams to our website

  • Graded within 60 days, usually sooner

  • Best case scenario: you get an email saying “Assignment completed”

  • Worst case scenario: you get an email telling you how to correct it

The big questions
The Big Questions: Democrat

  • Does CPM make a Difference?

  • What is the Return on Investment (ROI)?

Evaluation of Certified Public Manager Program DemocratFlorida Department of Children and FamiliesJune 2010

Dr. Marguerite Foxon

Dave Basarab

Performance Improvement Consulting

Key findings
Key Findings Democrat

  • Since 2006, DCF has sent 300 employees to CPM

  • Approximately 135 projects have been undertaken by CPM enrollees

  • Three projects, alone, have reported documented annual savings of $360K.

Evaluation of Certified Public Manager Program

Key findings1
Key Findings Democrat

  • At least one project was implemented state-wide

  • Others resulted in significant improvement in re-engineered processes, redesigned jobs, reduced cycle time, and increased customer satisfaction.

Evaluation of Certified Public Manager Program

Key findings2
Key Findings Democrat

The Bottom Line:

“It is therefore reasonable to assume CPM is providing value well beyond its cost.”

Evaluation of Certified Public Manager Program

Key findings3
Key Findings Democrat

  • All graduates/enrollees consider CPM relevant and applicable to their job and the agency.

  • Over 90% of the respondents reported applying CPM content to their work setting.

  • The program is achieving its goal of professionalizing DCF supervisors and managers through the development of a core group of committed and exemplary leaders in higher level skills.

Evaluation of Certified Public Manager Program

Key findings shortcomings
Key Findings - Shortcomings Democrat

  • Some managers are unaware that projects have been implemented and are benefiting the agency.

  • The inability to leverage the high impact work done by project teams represents a major unrealized value to DCF.

  • Manager support is the key to ensuring widespread application of the content and institutionalization of the leadership principles taught in CPM

Evaluation of Certified Public Manager Program

Survey results enrollees graduates
Survey Results – Enrollees & Graduates Democrat

Evaluation of Certified Public Manager Program

Survey results managers
Survey Results – Managers Democrat

Evaluation of Certified Public Manager Program

Survey results managers1
Survey Results – Managers Democrat

Evaluation of Certified Public Manager Program

Your questions
Your DemocratQuestions?