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Project: Helping the In-School Facilitator

This project aims to address issues faced by in-school facilitators in bridging the gap between sponsor organizations and students. Recommendations include implementing an inventory checklist, feedback documentation, and new training.

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Project: Helping the In-School Facilitator

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  1. Project: Helping the In-School Facilitator Presented by Ellie Bryan & Eileen Smith

  2. Executive Summary *As consultants we met with the contact and determined the issues * Gathered more data, found gaps *Analyzed gaps and causes * Based on the analysis, we have 3 recommendations: >Checklist >Feedback documentation >New training

  3. Project Introduction * Girl Scouts working with United Way *In-School facilitator bridges gap between sponsor organizations and students *Facilitators have issues >Feedback, communication, supplies insufficient

  4. Methodology * “Practices, procedures, and rules” *Phase 1: Determine Desire and Plan *Phase 2: Collect Data, Analyze, Form Recommendations *Phase 3: Implement Chosen Recommendations *Phase 4: Evaluate Implementation

  5. Cause & Gap Analysis Findings *Many gaps and causes >Some are not tied to performance issues *Many of the causes are difficult to treat >Most of them would do little to change the issues *Some are critical, tied to performance, can be treated

  6. Analysis Results: Incomplete Supplies *Directions missing details *Listed supplies not always present *New items inserted without thought

  7. Analysis Results: Lost Teaching Time *Miscommunication *Insufficient Communication *Lack of Consequences for rule-breaking

  8. Recommendation 1: An Inventory Checklist *Carbon-type paper form *Made to List items present *Will have a comments section *To be filled out by the Designer, then the facilitator >After completion, will be sent back to the Designer, and to the Facilitator Coordinator

  9. Checklist Example

  10. Recommendation 2:Feedback Documentation *Carbon-type paper *Made to increase communication *Can check off specific issues and leave comments *To be filled out by the facilitators >Then sent to the principal for utilization, and the coordinator for filing.

  11. Documentation Example

  12. Recommendation 3: New Training *Teach new paperwork and facilitator responsibilities >usage/ how to fill items out >processing order *To be offered annually >additional offerings dependent on employees hired during the year

  13. Measuring Checklist Success *Short Term >Checklist created and approved >Trial utilization >Checklist improved and re-approved *Long Term >Checklist utilized by all facilitators at least once >Evaluation by coordinator and supervisor two years after initiation >Committee evaluates form when rules and policies dictate change

  14. Measuring Documentation Success *Short Term >Initial documentation created and edited by committee >Initial document approved >Document utilized at least once by the end of the program *Long Term >Feedback consequently utilized to improve relations >At least 90% of facilitators utilize form >

  15. Measuring Job Training Success *Short Term >Training created >Training administered to most facilitators, current and newly hired before new paperwork dispensed *Long Term >Training administered to all facilitators before the end of their first program phase >Evaluation will take place following facilitator training sessions >emails sent to coordinator providing feedback

  16. Implementation Timeline

  17. Implementation Costs *Checklist: 14.5 hours *Documentation: 20 hours *Training: 24 hours *Hours have been approximated. NCR Paper cost for one program season is under $5. One ream with 2,500 sheets of paper is available for $190 @ http://www.officeworld.com/ .

  18. To Summarize... *We found some issues with specific causes *We have suggested some recommendations *We have done both free of charge *If you need help implementing, there will be a fee

  19. Resources Utilized Rummler, G. A. (2007). Serious performance consulting: According to Rummler. San Francisco, CA: Pfeiffer, an Imprint of Wiley.

  20. Questions? Thank you for your attention!

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