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Industrial Design. Teaching materials to accompany: Product Design and Development Chapter 11 Karl T. Ulrich and Steven D. Eppinger 5th Edition, Irwin McGraw-Hill, 2012. Product Design and Development Karl T. Ulrich and Steven D. Eppinger 5th edition, Irwin McGraw-Hill, 2012.
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Industrial Design Teaching materials to accompany: Product Design and DevelopmentChapter 11 Karl T. Ulrich and Steven D. Eppinger5th Edition, Irwin McGraw-Hill, 2012.
Product Design and DevelopmentKarl T. Ulrich and Steven D. Eppinger5th edition, Irwin McGraw-Hill, 2012. Chapter Table of Contents: • Introduction • Development Processes and Organizations • Opportunity Identification • Product Planning • Identifying Customer Needs • Product Specifications • Concept Generation • Concept Selection • Concept Testing • Product Architecture • Industrial Design • Design for Environment • Design for Manufacturing • Prototyping • Robust Design • Patents and Intellectual Property • Product Development Economics • Managing Projects
Outline • Goals for ID • ID expenditures • Importance of ID • ID process and timing • ID roles • ID quality assessment
ID Importance to product design • Ergonomics • Ease of use • Ease of maintenance • User interaction with the product • Minimum knowledge of using it safety. • Aesthetics • Amount of product differentiation required • The importance of pride of ownership, image. • Motivation to the design team (for their pride in product)
ID goals • Product utility • safe, easy to use, and intuitive • Appearance • form, line, proportion, and color • Communication of corporate image • through the visual quality • Ease of maintenance and repair • Low (mfg) costs
The ID Process • Investigate customer needs • Conceptualize • Preliminary refinement • Further and final concept selection • Control drawings of the final concept • Coordinate with engineering and production.
Product types from the ID point of view • Technology-driven products • Engineering or technical requirement is paramount • ID has little involvement • Extreme cases of Intel chips and GE engines • User-driven products • Usually there is a high degree of user interaction for these products. • The functionality and/or its aesthetic appeal are important • ID works closely with marketing and engineering throughout the process. • Classification of some common products • See exhibit 11-8 on page 222
Three Design Challenges People “desirable” Business “viable” Technical “feasible” Source: IDEO
Timing of ID involvement • Technology-driven products • During the later phases of product development • In concept generation for user interface • In concept testing for for customers for feedback. • In detailed design and refinement for packaging and marketing • User-driven products • Throughout the entire process • In need analysis for identifying customer needs. • In concept generation for creating multiple concepts • In concept testing for creating models • In system level design for refining promising concepts • IN detailed design for selecting final concept and coordinating eng-mfg.-marketing efforts. • See Exhibit 10.9 on page 223
Tech- vs. User-Driven Products Mobile Phone Camera Super Computer Laptop Computer Coffee Maker Desktop Computer Wrist Watch Hard Disk Drive Automobile Office Chair Technology-Driven Products User-Driven Products
Quality assessment of ID • User interface • Intuitive, safe, comfort, easy to use • Emotional appeal • Attractive, exciting, pride of owning and being o the team • User’s ability to maintain and repair product • Easy, intuitive • Appropriate use of resources • Value (quality vs. cost) • Product differentiation • Easy to stand out, recognize, & remember. • Fit with or enhance corporate identity
Motorola “Flip Phones” MicroTAC (1989) StarTAC (1993) V60 (2001) RAZR (2004)
ID expenditures • Depending on the product type • Hand-held medical instrument are the highest in terms of budget % • Technology-driven products are the lowest • See Exhibit 10-2 on page 192 for details
ID Costs Breakdown • Direct costs of ID services • Mfg. costs to implement ID creations • Costs of extended lead time for ID
Cost of Industrial Design 30 Hand-Held Medical Instrument Percentage of Product Development Budget Spent on Industrial Design (%) 20 Hand-Held Vacuum Desktop Computer Peripheral 10 Large-Scale Medical Equipment Hand-Held Power Tool Mobile Phone Medical Imaging Equipment Automobile Jumbo Jet Industrial Food Processing Equipment 0 10 100 1,000 10,000 100,000 Total Expenditures on Industrial Design ($) thousands
Industrial Design Chapter 10 EIN 6392, Summer 2012 Industrial Design
Motorola “Flip Phones” MicroTAC (1989) StarTAC (1993) V60 (2001) RAZR (2004)