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Maximizing Value and Getting the Most out of SharePoint

Maximizing Value and Getting the Most out of SharePoint. Scott Jamison Chief Architect & CEO, Jornata LLC. About Scott Jamison. Chief Architect at Jornata, a full-service software consulting form Former Director at Microsoft Microsoft Certified Master (MCM) SharePoint MVP Author :

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Maximizing Value and Getting the Most out of SharePoint

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  1. Maximizing Value and Getting the Most out of SharePoint Scott Jamison Chief Architect & CEO, Jornata LLC

  2. About Scott Jamison • Chief Architect at Jornata, a full-service software consulting form • Former Director at Microsoft • Microsoft Certified Master (MCM) • SharePoint MVP • Author: • Essential SharePoint 2007 • Essential SharePoint 2010 • Five whitepapers on SharePoint 2010 • scott.jamison@jornata.com • @sjam

  3. Assumptions • You know what SharePoint is • You want to know how to deploy it *effectively* • I’m going to talk fast…keep up! 

  4. Getting the Most Out of SharePoint • Go All-In or Don’t Bother • Invest in Governance • Remember: It’s About the Content • Get Search Right • Give Everyone a Profile Page • Plan for End-User Adoption • Give SharePoint Ongoing Love

  5. Getting the Most Out of SharePoint • Go All-In or Don’t Bother • Invest in Governance • Remember: It’s About the Content • Get Search Right • Give Everyone a Profile Page • Plan for End-User Adoption • Give SharePoint Ongoing Love

  6. Go All-In or Don’t Bother • Many customers implement SharePoint by dropping it into a team environment with… • Little to no configuration • Little to no end-user guidance • Wishing the users “best of luck” • Use? Mostly for file sharing • Problem? Slower, more expensive version of your company file server!

  7. Go All-In or Don’t Bother Investing the time and effort? • Cost of servers • Cost of storage • Cost of customization THEN: You owe it to yourself to invest in governance, a good information architecture and training

  8. FACT: Customers who use SharePoint to its full potential are much happier customers!

  9. The SharePoint Customer Journey Initial Deployment Deploy collaboration sites that connect teams, improve access to information and increase productivity Broad Adoption Deliver advanced workloads that broaden adoption, drive compliance and reduce the cost of maintain multiple systems Business Solutions Build tailored business solutions that provide insights, improve decisions and increase organizational agility

  10. Getting the Most Out of SharePoint • Go All-In or Don’t Bother • Invest in Governance • Remember: It’s About the Content • Get Search Right • Give Everyone a Profile Page • Plan for End-User Adoption • Give SharePoint Ongoing Love

  11. Governance: What’s all the HYPE? What is governance, exactly? You know it when you see it. Without it, you get…SharePoint

  12. Governance Simplified…The Analogy • GOAL: You want to create an easy way for people to get around • SO YOU: Create a project called “Highway System” • You invest heavily in infrastructure (fuel-efficient cars, excellent roadways, gas stations, etc.)

  13. BUT…you neglect to invest in the “rules of the road” • Drive on the right • Stop at intersections Without them, there’s chaos!

  14. SharePoint Governance • So…in short: • It’s really just guidance (and rules) that you give to users • Must be coupled with training and consequences

  15. “Governance without enforcement is merely suggestion.” Q: Who is your traffic cop?

  16. Getting the Most Out of SharePoint • Go All-In or Don’t Bother • Invest in Governance • Remember: It’s About the Content • Get Search Right • Give Everyone a Profile Page • Plan for End-User Adoption • Give SharePoint Ongoing Love

  17. Adoption Does Not 'Just Happen' Reach critical mass to stay in the game VHS and Betamax: adoption x time critical mass critical mess Tipping point Crossing the Chasm

  18. It’s about the Content • SharePoint itself isn’t going to do anything for you without good content. • Designate content owners! • Keep it FRESH

  19. Content Governance Example

  20. Getting the Most Out of SharePoint • Go All-In or Don’t Bother • Invest in Governance • Remember: It’s About the Content • Get Search Right • Give Everyone a Profile Page • Plan for End-User Adoption • Give SharePoint Ongoing Love

  21. Common Search Complaints Really…there’s one: “I can’t find what I’m looking for!”

  22. Search: Before/After • two docs…but they don't look like the right ones • no definition…what does it mean? • no best bet for top link • no people who can help me • no way to provide feedback on bad results

  23. Make Search Work • You can get search to work! • INVEST IN IT • Help users help themselves • Example: Title property, content tagging • Manage search keywords, definitions, best bets • Add acronyms, industry terms • Even if you don’t enable MySites, add user profiles • Add surveys for user feedback • Monitor search queries via reporting

  24. Search: Before/After • Two docs that look correct • Handy definition • Best bet for top link that can help me • Person(s) who can help me • A way to provide feedback on bad results

  25. Getting the Most Out of SharePoint • Go All-In or Don’t Bother • Invest in Governance • Remember: It’s About the Content • Get Search Right • Give Everyone a Profile Page • Plan for End-User Adoption • Give SharePoint Ongoing Love

  26. Provide a Social Identity • Why? Enables Users to: • Gather insight • Provide social feedback in the form of ratings, comments, and tags • Find an ‘expert’ • Provide an accurate organization chart • Target information • Sync to Outlook via the social connector

  27. About “My Sites” • User Profiles = White Pages/Expert Search • MySites = “Personal” Site Collections • You don’t need to deploy personal sites if you want profiles!

  28. Getting the Most Out of SharePoint • Go All-In or Don’t Bother • Invest in Governance • Remember: It’s About the Content • Get Search Right • Give Everyone a Profile Page • Plan for End-User Adoption • Give SharePoint Ongoing Love

  29. Adoption Curve: Example

  30. Getting the Most Out of SharePoint • Go All-In or Don’t Bother • Invest in Governance • Remember: It’s About the Content • Get Search Right • Give Everyone a Profile Page • Plan for End-User Adoption • Give SharePoint Ongoing Love

  31. Give SharePoint Ongoing love • Common mistake: • Invest a lot in the infrastructure • Invest a lot in customization • Maybe even invest in governance & training • BUT… • Fail to invest in ongoing “love” to keep things happy • YOU MUST give SharePoint care and feeding over time • Plan to have an expert assess SharePoint and give it a tune-up every six months or so

  32. It’s like your car manual…

  33. Summary: Getting the Most out of SharePoint • Go All-In or Don’t Bother • Invest in Governance • Remember: It’s About the Content • Get Search Right • Give Everyone a Profile Page • Plan for End-User Adoption • Give SharePoint Ongoing Love

  34. Have a great day! Thank you! • Follow me @sjam • Scott.jamison@jornata.com • www.scottjamison.com • www.jornata.com • Follow me on Twitter for your chance to win a book!

  35. @SJAM

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