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HAWORTH MEDICAL PRACTICE. PATIENT SURVEY 2012. MALE 48 FEMALE 95. Our opening hours are 8.00 am to 6.30 pm – how do you rate this on a scale of 1 – 10 (1 being very poor and 10 being very good).

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HAWORTH MEDICAL PRACTICE


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haworth medical practice

HAWORTHMEDICALPRACTICE

PATIENT SURVEY 2012

slide3
Our opening hours are 8.00 am to 6.30 pm – how do you rate this on a scale of 1 – 10(1 being very poor and 10 being very good)
if we need to share information with you which method form of communication would you access read
If we need to share information with you which method / form of communication would you access / read.
  • Newsletter 28%
  • Practice Leaflet 10%
  • Practice Notice board 8%
  • Patient Reference Group 1%
  • Practice Website 12%
  • Email 24%
  • Reception Team 17%

None of the above, I look at :-

Telephone, Letter, Via Text Messages, Phone Call From Staff Member

slide5
If you have had to wait for an appointment were you informed of the delay?

Yes 86%

No 14%

Can you usually get an appointment with the Doctor of your choice?

Yes 62%

No 38%

slide6
How easy do you find it to contact the practice by telephone on a scale of 1 – 10(1 being very easy and 10 being very difficult)
were you satisfied with the date time arranged for your appointment
Were you satisfied with the date / time arranged for your appointment?

Thinking about access into the building at the practice, how do you find this?

  • Yes 94%
  • No 6%
  • Very easy 82%
  • Fairly easy 16%
  • Not very easy 1.5%
  • Not at all easy 0.5%
slide8
Do you consider yourself disabled?

Yes 11%

No 89%

Is it easy for you to find your way around the practice?

  • Yes 99%
  • No 1%
how clean is your gp surgery
How clean is your GP surgery?
  • Very Clean 84%
  • Fairly Clean 15%
  • Not Very Clean 0%
  • Not At All Clean 0%
  • Don’t Know 1%
generally how satisfied are you with the service you get from your gp
Generally, how satisfied are you with the service you get from your GP?
  • Very satisfied 63%
  • Satisfied 35%
  • Neither satisfied nor dissatisfied 2%
  • Dissatisfied 0%
  • Very dissatisfied 0%
generally how satisfied are you with the service you get from the practice nurse
Generally, how satisfied are you with the service you get from the Practice Nurse?
  • Very satisfied 71%
  • Satisfied 26%
  • Neither satisfied nor dissatisfied 3%
  • Dissatisfied 0%
  • Very dissatisfied 0%

Comments :-

Excellent Service.

Practice Nurse fine but still awkward appointment system

Nurse noted urgency and acted promptly.

generally how satisfied are you with the service you get from the reception staff
Generally, how satisfied are you with the service you get from the Reception Staff?
  • Very satisfied 62%
  • Satisfied 35%
  • Neither satisfied nor dissatisfied 0.5%
  • Dissatisfied 2%
  • Very dissatisfied 0.5%
would you recommend your gp practice to someone who has just moved into the local area
Would you recommend your GP practice to someone who has just moved into the local area?
  • Yes, would definitely recommend 99%
  • No, would probably not recommend 1%
slide14
The following services are provided at the practice, please select all that you have used.(actual numbers seen rather than percentage)
slide15

If you have used any of these services, is it important that you were able to access them at the surgery instead of having to travel elsewhere?

  • Yes 96%
  • No 4%

Are there any other health services or clinics you would like to be provided at the surgery?

  • X-ray
  • MS Clinic
  • Verruca removal for children (by freezing)
  • Private Chiropodist
  • Evening appointments
have you used www haworthmedicalpractice co uk website
Have you used www.haworthmedicalpractice.co.uk website?
  • Yes 24%
  • No 76%

Do you have any suggestions for improving our website?

  • Being able to register as a new patient online.
  • No, it’s fairly straight forward.
  • Online appointment booking.
  • Difficulty in obtaining password for online repeat prescriptions.