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If you are getting the problem in connecting the Roku app to the Roku media player, then there can be multiple reasons behind it. We are going to shed light on some of the most common reasons, which are reported by the majority of users. If your app is properly working, then you can control playback functions of your media player from the app itself.

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introduction
Introduction

If you are getting the problem in connecting the Roku app to the Roku media player, then there can be multiple reasons behind it. We are going to shed light on some of the most common reasons, which are reported by the majority of users. If your app is properly working, then you can control playback functions of your media player from the app itself.

different reasons behind the connection failure and how to troubleshoot them
Different reasons behind the connection failure and how to troubleshoot them
  • If you notice blank screen on your discovery screen even after connecting the app to the player, then there might be a problem due to the network. Your devices might not be connected to the same network. Check the Wi-Fi connection on which your device is connected.
  • Your Roku is using public IP instead of private one. For this, you need to open the network settings of your Roku player by visiting its official site. Go to ‘About’ menu from the ‘Network’ option. If you are using a router at home, then there are more chances of getting this problem. Call your internet service provider if required.
www roku com link
www Roku com link
  • To connect the device to private IP, you are required to check the location and the IP under which your device falls.
  • AP isolation is enabled on your Roku app. If you are getting the problem in connecting the app to the player, then there are chances that AP isolation is enabled by chance. This will not allow you to connect to the player unless or until you disable it.
  • Your mobile is connected to VPN network at home. If you are at home and still using VPN service, then you will definitely get the problem in connecting the Roku app to the Roku device. Disable VPN service from your mobile and check if the problem is resolved or not.
www roku com support
www Roku com support

After performing the above-mentioned steps, if the problem still persists, then follow the steps which we are going to discuss below. These steps are already tested by Roku officials on some systems and they find it successful.

roku help
Roku help
  • Open Discovery page and click at the bottom of the page. You will find ‘Settings’ option here. Click to change them manually. Enter the IP address of your mobile manually and check if the problem is resolved or not.
  • Reboot your device after configuring network settings on it.
  • Restart the app on your phone by force closing it or swipe across the screen after clicking on Roku app. If you are using apple IPad, then you can close it from the home screen itself.
for your information we want to mention here that

For your information, we want to mention here that routers use multiple frequencies to work with the network efficiently. You must ensure that you are using correct frequency on your router. The two main frequency bands which normally comes on the router is 2.5 GHz and 5 GHz. If you are using 2.5 GHz band on your network, then the same should be selected on your router.

roku com link
Roku com link

This is all about the troubleshooting tips. If you are still facing any trouble or your Roku is still not connecting to Roku app installed in your phone, then you can get in touch with Roku support. The technical team will provide instant assistance for these robust issues. They are well-qualified and have a thorough knowledge of each and every issue.