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Affordable Care Act Open Enrollment Starting October 1st

Open enrollment for the Affordable Care Act begins October 1st, and is expected to draw thousands of enrollees in just days. State health agencies and exchanges, Medicare and Medicaid agencies and healthcare plan managers will be impacted significantly. Enlisting an inbound call center helps maintain maximum first-time call resolution, processing more enrollments at a faster rate.

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Affordable Care Act Open Enrollment Starting October 1st

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  1. Affordable Care Act Open Enrollment Starting October 1st What We’re Doing to Help at The Connection

  2. Affordable Care Act 2013 • Open enrollment beginning October 1st • Uninsured Americans enrolling to receive coverage starting January 1st • Thousands of enrollees to apply to ACA in October and beyond

  3. Who Will Be Impacted? • State health exchanges • State Medicare and Medicaid agencies • Healthcare plan managers

  4. How Will You Be Impacted? • Millions of callers expected over short period of time starting October 1st • Typical insurance customer service departments likely to be unprepared • Phone lines may back up, leading to customer dissatisfaction

  5. The Role of Inbound Call Centers • Ease impact of millions of phone calls anticipated in short period • Provide inbound and outbound call support • Offer e-mail response and live chat for online agencies and health exchanges

  6. The Role of Inbound Call Centers • Provide first-call resolutions • Reduce call time to resolve more enrollments • Minimize support costs, anticipated to be high during enrollment period

  7. Our Expertise • Effective phone and internet customer support • Service representatives trained in the health insurance industry Image by www.celalteber.com

  8. Our Expertise • Sensitive handling of callers’ personal information • Licensed and HIPAA-trained customer service agents • Qualified to handle insurance calls in all 50 states

  9. Our Expertise • Scalability to handle 100 million calls yearly for ongoing insurance enrollment support • US-based with extensive quality control via call monitoring and online-based reporting

  10. Prepare Yourself Today • Open enrollment begins soon and will open annually subsequent years • The Connection provides support seasonally, continuously or temporarily • Visit www.the-connection.com

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