Panasonic
Download
1 / 51

Panasonic Phone Assistant CTI Application Suite - PowerPoint PPT Presentation


  • 162 Views
  • Uploaded on

Panasonic Phone Assistant CTI Application Suite. CTI = Computer Telephony Integration. Topics. Introduction Express Release Feature Highlights Phone Assistant Express Phone Assistant Status Express Phone Assistant Manager Pro Release Feature Highlights Phone Assistant Pro

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Panasonic Phone Assistant CTI Application Suite' - thane-bruce


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

Panasonic

Phone Assistant

CTI Application Suite

CTI = Computer Telephony Integration


Topics
Topics

  • Introduction

  • Express Release Feature Highlights

    • Phone Assistant Express

    • Phone Assistant Status Express

    • Phone Assistant Manager

  • Pro Release Feature Highlights

    • Phone Assistant Pro

    • Phone Assistant Status Pro

    • Phone Assistant Manager (Enhancements)

  • Licensing

    • Express (Bundled Version)

    • Pro Trial mode

    • Pro (Licensed) Version

    • Option Modules

  • Ordering

  • Pro Release Future Enhancements

  • Support contact


Introduction
Introduction

Phone Assistant products are intuitive PC-based productivity software applications that converges telephony capabilities with screen based presence, availability, and a variety of collaboration applications to simplify and enhance real-time communications for business users.

Phone Assistant applications combine the power of the Panasonic KX-TDA Hybrid IP PBX together with personal computers to provide Computer Telephony Integration (CTI) Solutions - allowing intuitive point-n-click operation for personal, team, and business productivity.


Why customers need applications
Why Customers need applications ?

Current Market Situation

Applications have become the No.1 ‘Value-added’ reason for business to Invest in PBX telephony systems.

Key to our future success is applications:

  • Add VALUE to PBX Sales and reposition as an I.T. Solution.

  • Deliver End User PRODUCTIVITY gains to increase R.O.I

  • Allow business decision makers (managers, supervisors, etc) to use the applications to enhance business PRODUCTIVITY

  • Deliver Admin/IT manager PRODUCTIVITY tools to help maintain their investment (PBX) in-house

  • CONVINCE IT Managers that the System is I.T. Friendly.


Phone assistant productivity suite
Phone Assistant Productivity Suite

Enhance PBX and End user Productivity

Express

End User

Pro

Enhanced

Productivity

Supervisor

Office

IT Manager


Phone assistant solutions
Phone Assistant Solutions

  • Phone ASSISTANT – End User

    • Phone Assistant Express (Bundle)

    • Phone Assistant Pro (Purchasable)

  • Phone STATUS –Manager/Team Leader

    • Phone Status Express (Bundle)

    • Phone Status Pro (Purchasable)

  • Phone MANAGER. – IT Manager (Bundle)


Phone assistant series

Phone Assistant Series

Express Release Feature Highlights


Phone assistant series1

Phone Assistant Series

Express Release Feature Highlights

Phone Assistant Express


Phone assistant express
Phone Assistant Express

PBX productivity to empower the End User.

  • Key Benefits:

    • View Colleagues online presence and telephone status

    • Absent Message

    • ‘I want to…’ wizards for easy access to PBX features

      • e.g. Forward, DND, etc

    • Simple and intuitive point n click call control

    • View and Dial from PBX extension directory/speed dial list

    • Dial from user created contact lists

    • Get reminder of missed calls

    • View, search or sort call history

    • IP camera integration and control

    • Conference room (participator)

    • Doorphone and IP camera integration

    • Message Waiting

    • Call Pick-up/Recording


Online presence and status
Online Presence and Status

Improved Efficiency

  • Set your own online Presence to inform colleagues that you are either: available, will return soon, gone home, in a meeting, in conference, urgent only, not at my desk, or add a custom message.

  • See colleagues’ online presence and telephone status before you make calls.


Absent message follows presence
Absent Message follows presence

Better Integration

  • PA users can display absent message that will be displayed on their telephone when they are away from their desk. Users can type their own absent messages.


I want to wizards
‘I want to…’ wizards

Simple and Intuitive

  • “I want to” wizards ideal for new users. The following wizards are available:

    I want to…

    • Change my phone forward settings

    • Change my do not disturb settings

    • Open call control

    • View IP camera

    • Edit my contacts

    • Look at history

    • Change my options


Call control
Call Control

Simple and Intuitive

  • Once a call has been established, this displays easy to use call control functions. These functions include:

    • Put call on hold

    • Screened transfer a call

    • Hang-up the call

    • Blind transfer a call

    • Record the call


Door phone and ip camera integration
Door phone and IP Camera Integration.

Better Integration

  • Panasonic IP cameras can also be integrated with a door phone. When a door phone call is answered, the IP camera tab opens and video from camera feed is displayed.

  • A door-opener can be controlled from this tab at the press of a button.


Call history search
Call History Search

Added Value

  • History log entries can be searched via text input box located on History tab.

  • Call history log entries can be searched by

    • number,

    • date,

    • time,

    • length of call


Contacts and directories
Contacts and Directories

Easy to use

  • PBX System Speed Dial directory is available. These are labeled as “Phone Directory”. The list can be sorted for easy access.

  • Contacts from speed dial lists can be added to personal contact list via ‘Drag & Drop’.


Message waiting
Message Waiting

Easy to use

  • Busy users can be left a ‘Message Waiting Indication’ to alert them that they were being contacted.

  • When clicked, the Message Waiting Icon opens up to reveal extension number of caller. The option is given to Call Back or delete the message.


Call pick up
Call Pick-up

Easy to use

  • Calls coming in to Busy extensions can be picked-up at the press of a button.


Call recording
Call Recording

Easy to use

  • Calls can be recorded directly to Voice mail at the press of a button. *Panasonic TVM Voice Mail required.


Phone assistant series2

Phone Assistant Series

Express Release Feature Highlights

Phone Assistant Status Express


Phone assistant status express
Phone Assistant Status Express

PBX productivity to empower the End User.

Key Benefits:

  • Provide Team Leaders/Supervisor powerful Tools

  • Monitor Team in Real-time*

  • Monitor Call history of Individual and Team

  • Barge-in to calls

  • Take-over calls

  • Call History Search

  • Reporting (sample)

  • Export Call log to CSV file

* Call Monitoring is subject to country law and best business practice


Real time monitoring
Real Time Monitoring

Better Integration

  • Selected extensions are monitored by the supervisor and call details are displayed in the information panel:

    • Call Status

    • Online Presence

    • Direction of call Inbound/Outbound

    • Caller ID details

    • Call duration

    • Status duration

* Call Monitoring is subject to country law and best business practice


Barge in calls
Barge-in Calls

Barge-in to selected calls

  • Supervisors can Barge-in to selected monitored calls.

    • Provide assistance to Team Member

  • A Conference Call is setup – allowing supervisors to communicate with all parties.


Take over calls
Take Over Calls

Take Over to selected calls

  • Supervisors can Take Over selected monitored calls.

    • Provide assistance to Team Member

  • Selected call is removed from the internal user (e.g. new employee) and transferred to the supervisor.


Call history search1
Call History Search

Add Value

  • History log entries can be searched via text input box located on History tab.

  • Call history log entries can be searched by

    • Number,

    • Date,

    • Time,

    • Length of call


Reporting
Reporting

Add Value

  • A limited report (last 10 calls) of a selected extensions call history is displayed within the report tab.


Export call log to csv
Export Call Log to CSV

Add Value

  • Limited history report data (last 10 calls) can be exported as CSV file to use with external 3rd party report software


Phone assistant series3

Phone Assistant Series

Express Release Feature Highlights

Phone Assistant Manager


Phone assistant manager
Phone Assistant Manager

  • Strengthen the IPBX capabilities and help sell the system.

  • Target: Empower the Administrator or IT manager.

Key Benefits:

  • Browser based administration

  • Ideal for System Administrator to manages PBX System and Extensions


Phone assistant manager1
Phone Assistant Manager

Better Integration

  • Key System settings

  • Key Ext Settings


Phone assistant series4

Phone Assistant Series

Pro Release Feature Highlights


Phone assistant series5

Phone Assistant Series

Pro Release Feature Highlights

Phone Assistant Pro


Phone assistant pro ver 1 1
Phone Assistant PRO (ver 1.1)

Sell powerful productivity tools, empower End User.

Phone Assistant Pro has the same features as Phone Assistant Express with many new and improved features.

Improved:

  • Conference room (initiator)

  • 128 Phone Assistant Users

  • Call History unlimited with search

  • 100 groups in contact list

    New:

  • Outlook Integration

  • IP Softphone Module


Call history unlimited with search
Call History (unlimited) with Search

Add Value

  • The number of history log entries that can be viewed is only limited by available PBX call data.

  • History log entries can be searched via text input box located on History tab.

  • Call history log entries can be searched by

    • Number,

    • Date,

    • Time,

    • Length of call


Contact list groups
Contact List Groups

Easy to use

  • PA contact list can be sorted into groups. Preset groups include:

    • Business,

    • Private, and

    • All contacts.

  • Users can create and name new groups.

  • A total of 100 groups can be defined by users.


Outlook integration
Outlook Integration

Add Value

  • Microsoft Outlook contacts can be integrated into Phone Assistant. The contact details appear under contacts tab.

  • Once MS Outlook contacts are linked, users can dial any Outlook contact from Phone Assistant.


Ip soft phone module kx n9101x
IP Soft phone Module (KX-N9101X)

Remote/Home worker

  • IP Softphone is an additional module that can be installed as a plug-in module.

  • Users that have the module installed can make calls directly from the softphone without the need of a physical phone.

  • The user’s laptop acts as an IP phone and a built-in Dial pad allows for easy dialing.

    Requirements:

  • Mic/Headset required on PC

  • TDA PBX with IP EXT16 Card

  • PC connected over IP Network


Phone assistant series6

Phone Assistant Series

Pro Release Feature Highlights

Phone Assistant Status Pro


Phone assistant status pro ver 1 1
Phone Assistant Status Pro (ver 1.1)

  • To strengthen PBX argument and help sell PBX.

  • Target: Empower Supervisor / Manager / Team Lead

Phone Assistant Status Pro has the same features as Phone Assistant Status Express with many new and improved features:

Improved :

  • Monitor ALL 128 user in Real-time

  • Unlimited Call history of all users with search

  • Built In Basic Reports

  • CSV Export for Report

    New

  • Listen in


Built in basic reports
Built-in Basic Reports

Add Value

  • A basic report of a selected extensions call history is displayed within the report tab.


Csv export for reports
CSV Export for Reports

Add Value

  • Basic history report data can be exported as CSV file to use with external 3rd party report software


Listen in
Listen-in

Add Value

  • Supervisors can listen-in secretly to monitored calls.


Phone assistant series7

Phone Assistant Series

Pro Release Feature Highlights

Phone Assistant Manager


Phone assistant manager2
Phone Assistant Manager

To sell PBX productivity empowering administrator (IT Manager)

Key Enhancements:

  • Program settings for each user

  • Remote extension lock

  • Flexible key assignment for each phone


Product line up

Product Line-up

License Options



Licensing
Licensing

Phone Assistant is bundled on a CD or downloaded free from the Dealer Web Site.

  • From this CD, software can be installed as follows:

  • PA PRO mode

    • Full Phone Assistant Pro feature – requires 1 license per user (requires purchase from Dealer)

    • Licenses available as 1, 5, 10, or 128 user license packs

      For customer to test Phone Assistant for its features, they can choose:

  • PA PRO Trial mode

    • Full Phone Assistant Pro feature –time limit for 60 days from date of installation

    • Customers purchase License for future use -required after 60 days

    • Maximum 2 – TDA50, 4 - TDA100/200, 8 - TDA600 PA simultaneous logins allowed

  • PA Express mode

    • Phone Assistant Express -limited features with no time limit on use

    • No License required

    • Maximum 5 – TDA50, 10 - TDA100/200, 20 - TDA600 PA simultaneous logins allowed

Note: License is entered in PA Manager and controlled by PA Server


(1) Phone Assistant Pro

PA Pro mode:

The maximum number of PA Clients that can be registered to use the full functions of PA after registering licenses.

PA Pro Trial mode:

The number of PA Clients that can use the full functions of PA during the trial period (60days).

PA Express mode:

The number of PA Clients that can use limited functions of PA allowed without license registration.



Licensing1
Licensing

Licence Registration Sheet

  • PA Pro License

    • Example License sheet is shown

    • To register a licence, you will need the following information.

    • Registration Number:16 numeric characters that PA Server generates automatically when Licence Type is selected on theLicence Registration screen.

    • Licence Number:11 alphanumeric characters attached to the software package.

    • Registration ID:8 alphanumeric characters attached to the software package.Registration Key (KEYCODE):16 numeric characters that is issued by the Panasonic web site.



ad