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Emerging Topics in Computer-Mediated Communication: A Comprehensive Overview

Explore the impact of CMC on communication, organizational effects, emerging topics, and the innovative CMC program at RuG. Learn about principles of CMC, business alliances, and the dynamic field. Discover opportunities for collaboration and specialization in ICT.

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Emerging Topics in Computer-Mediated Communication: A Comprehensive Overview

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  1. Computers, Communication, and Groningen Work-Study Program in Computer-Mediated Communication, RuG John Nerbonne & Gisela Redeker 21 Jan 2000

  2. Work-Study in CMC, RuG • Why CMC? • Alfa-Informatica & Communications • Work-Study Program • Contents, Structure, Questions • Students, Companies, University • Opportunities for Collaboration

  3. Why Computer-Mediated Communication? • IT in Communication • Email, DTP, FTP, WWW • Voice over IP, Multimedia • Ecommerce, GSM, Wireless Nets • IT  ICT • Flexible Comm., Multilinguality, Search-Summarize, Multiaccess

  4. CMC will keep growing • Prices still falling, participation rising • Gigaport, Gigaworks • Business mergers • AOL - Time/Warner • Bertelsmann? • New opportunities ...

  5. What hath Email wrought? •  400 Mil. accounts • New comm. channels • New collaborations • Smooth transition text  multimedia • Need for screening, …

  6. Patterns of Communication • Sproull & Keisler: who’s communicating what? • Face-to-face vs. e-conferencing (email, news) • decision times • proposal making • holding the floor • flaming (venting emotions)

  7. Channels of Communication

  8. Organizational Effects • Communication is organizational task, like • purchasing, marketing, bookkeeping,... • Organizations evolve to reflect tasks • Work evolves, too.

  9. Email enables new work forms • Allows collaboration without simultaneity (asynchronous) • Eases record keeping

  10. CSCW • asynchronous, recorded communication •  structure reflecting decision-making, authority, planning, ... •  “computer-supported co-operative work” (CSCW)

  11. Emerging Topics • Multipurpose DB’s, documentation • XML  “on-demand documentation” • CMC program: • Electronic Publishing • Database Applications

  12. Flexible Expression in XML • Information Systems deliver via telephone, monitor, PDA, … • Info “just in time” • CMC program: • Interactive Web Design

  13. Emerging Topic: Sensitive Access • “World-Wide” access can be too much • intranets, PICS • authorization

  14. Emerging Topic: Search • Thirsty in waterfall? • most IR still tf •idf • new topics: • web-sensitivity (Google, Clever) • access (Yahoo) • CMC program: • IR

  15. Who is CMC in Groningen? • Alfa-informatica • focus on language, text technology • Communication Studies • focus on organizational communication • other courses from Business, Psychology

  16. Alfa-informatica • Mission: promote ICT in Humanities • foci: language and text technology, databases • instruction: • programming, db’s, graphics, statistics, electronic texts, info systems,… • research: • voice information (train schedules via telephone) • automatic dictionary access (language learning)

  17. Glosser • help with French • endings (grammar) • dictionary access • other examples • word pronunciation • web version • www.let.rug.nl/alfa/ • “projects”

  18. Train Schedules by Phone • speech recognition in telephone info system • “When’s the next train to Zwolle?” • NWO program with KPN, Philips • 80K conversations in ‘97 • Groningen • words, sentences • G. van Noord, leader • more accurate than competitors

  19. Communication Studies • Mission: understand and improve organizational communication • focus: language and media • instruction: • context analysis, assessment of effects • analysis of texts, meetings, film/tv, Web sites • research: • discourse structures, cognitive processing • corporate communication

  20. Projects • Corporate Communication on the Web, e-commerce • Acceptance and use of intranet applications • ICT for issues management • ICT in customer service

  21. CRCC Communication Research and Consultancy Center • diagnostic communication audits • communication management • seminars and training

  22. CMC • Opportunity: manipulate medium-dependence of communication • useful technically (flexible delivery) • Problem: volatile subject matter • keep rapid change under microscope • Solution: business alliances

  23. Business Alliances • Work-Study (“duaaltraject”) • requires 6 month work period • supervision from business and university • possible final project 3-4 month further collaboration

  24. Principles of Comm. Organizational Comm. Media and Computers Information Graphics Electronic Publishing Databases Principles ICT Information Systems Interactive Web Design Information Retrieval Database Applications CSCW CMC

  25. Work-Study in CMC: Gains • University • Broader view of CMC • Business alliances • Businesses • Systematic view of CMC • Contact with potential employees • Students • Entry into dynamic area • Broaden professional network

  26. CMC Team • Leonie Bosveld, ICT Basics, Advising • Erik van den Hout, XML, Interactive Web Design • Hennie Klein, Information Retrieval • Edwin Kuipers, Databases, Authorization • John Nerbonne, Language Processing • Gisela Redeker, OrganizationalCommunications • Petra Smit, Multilingual Processing

  27. Potential CMC Partners • Gemeente Groningen • Castel • Wisdom Assoc., Assen • Cascade • KPN • TNO • Small Business Center, Groningen

  28. CMC • active scientific area • commercially applicable • interested partners • solid team • http://www.let.rug.nl/cmc/

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