reception through the day high peak at 8am but flow through the day n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Reception, through the day. High peak at 8am, but flow through the day. PowerPoint Presentation
Download Presentation
Reception, through the day. High peak at 8am, but flow through the day.

Loading in 2 Seconds...

play fullscreen
1 / 13

Reception, through the day. High peak at 8am, but flow through the day. - PowerPoint PPT Presentation


  • 68 Views
  • Uploaded on

Reception, through the day. High peak at 8am, but flow through the day. . Most patients now asking for a GP phone call – well trained. Large volume of “other” admin – any idea what this is?.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Reception, through the day. High peak at 8am, but flow through the day.' - tess


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide2
Most patients now asking for a GP phone call – well trained.Large volume of “other” admin – any idea what this is?
slide3
Requests for GP: nearly 80% agreed, some needing to explain about phonecall, but still about 8% asked to call back. Any idea why?
slide4
For the record, patients almost always asking for same day. Again, well trained, don’t feel the need to book ahead any more.
slide7
Nearly 60% of demand is new. Suggests FU ratio is not going up because of repeat demands (other practices before are similar or less FU)
slide8

Bring in rates: highest for acute at 53%, lowest for chronic at 25%. More patients brought in to see same GP for chronic conditions. Healthy.

slide9
Bring in rates don’t appear drastically different between clinicians, but level of reporting may differ!
slide10
Are consultations appropriate? Overwhelmingly yes, tiny numbers judged as self care, a few misdirected within practice for chronics.
questions
Questions
  • How does this help your understanding of demand on reception?
    • Any needs for training, adapting the message?
    • What would be most valuable improvement?
  • How does this help understanding of consultation load?
    • Are patients using the service appropriately?
    • Where is the greatest opportunity for improvement?
  • Any surprises?