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Government Emergency Telecommunications Service GETS

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Government Emergency Telecommunications Service GETS

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    2. 2 The Fundamental Issue: Network Congestion Congestion, at one of many points, can block a call! The NCS has two NS/EP programs that contend with the PSN network congestion to assure NS/EP communications remain viable during NS/EP events. The Government Emergency Telecommunications Service or GETS overcomes the congestion in the landline local exchange and interexchange carrier networks. The Wireless Priority Service augments the GETS landline capabilities by addressing the wireless congestion experienced on the radio channels.The NCS has two NS/EP programs that contend with the PSN network congestion to assure NS/EP communications remain viable during NS/EP events. The Government Emergency Telecommunications Service or GETS overcomes the congestion in the landline local exchange and interexchange carrier networks. The Wireless Priority Service augments the GETS landline capabilities by addressing the wireless congestion experienced on the radio channels.

    3. 3 The GETS Calling Card GETS is an “off-the-shelf” capability, in some aspects. The front of the GETS calling card carries the user’s name and organization, with the 12 digit personal identification number (PIN) The back of the card, shown in the foreground to the bottom, provides instructions to make a GETS call, including the universal access number (1-701-NCS-GETS) and alternative calling methods using a Carrier Access Code or a special toll free number. Using the industry standard approach for calling cards keeps costs down and provides an easily understood approach for the users.GETS is an “off-the-shelf” capability, in some aspects. The front of the GETS calling card carries the user’s name and organization, with the 12 digit personal identification number (PIN) The back of the card, shown in the foreground to the bottom, provides instructions to make a GETS call, including the universal access number (1-701-NCS-GETS) and alternative calling methods using a Carrier Access Code or a special toll free number. Using the industry standard approach for calling cards keeps costs down and provides an easily understood approach for the users.

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    5. 5 How GETS Works

    6. 6 Making a GETS Call

    7. 7 Power of GETS Utilizes robustness of the public switched network 6 ways to get to long distance networks rather than 2 Priority over public calls in signaling network Exemption from Network Management Controls Enhanced routing alternatives in public networks Priority treatment in public networks Queuing for available circuits during access and egress, including queuing for circuits to Private Branch Exchanges (PBX) during egress GETS enhancements work for local and long distance calls

    8. 8 GETS Examples During 9/11 event, 10,000 GETS calls attempted into/out of/within New York City and Washington area with 95% completion rate GETS not just for priority on Long Distance Calls GETS extremely useful with local congestion or damage Extensive use for calls between end offices within NYC during 9/11 when local trunks damaged but long distance trunks still operational Bridge with comm links swept away in 1996 Oregon floods – GETS connected shorelines via long distance back door 2001 Nisqually Earthquake – GETS calls within area exempt from network management controls During August 2003 Blackout, 1,231 GETS calls into/out of/within affected areas with 90%+ success rate

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    10. 10 GETS Website: gets.ncs.gov

    11. 11 GETS Costs NCS pays for calls by Federal agencies up to an annual ceiling Non-Federal organizations establish an account through NCS to pay for calls You will not normally be billed for calls. However, the NCS reserves the right to bill for all calls GETS calls cost 7˘ - 10˘ per minute, depending on carrier Operator assisted and international calls are higher

    12. 12 Familiarization and Testing Encourage GETS cards be distributed to all personnel who have a need for emergency communication Keep some in Stockpile for unanticipated needs (˜10%) Encourage GETS card holders to use their card to become familiar with how to use it while in a non-stressed, non-emergency situation Use it from home, office, stores, hotels, etc., and on cellular networks – anywhere you might be in an emergency PBX/Centrex/Payphones/Cellular may not recognize 710 area code – Problems need to be identified and fixed before an emergency occurs Report problems to GETS User Assistance – 1-800-818-GETS or (703-818-GETS) Use toll-free or CAC (1010xxx) numbers if 710-NCS-GETS fails Incorporate GETS into your exercise scenarios

    13. 13 How Do You Order GETS? If your organization already participates in GETS, your Point of Contact (POC) applies for GETS for all users within the organization To sign up a new organization: Go to gets.ncs.gov and sign up on-line Upon approval, GETS cards are mailed to the POC within about a week

    14. Website: http://gets.ncs.gov Email: gets@dhs.gov Telephone: Information/Sign-up: 866-NCS-CALL (627-2255) | 703-760-CALL (2255) Trouble Reporting (24x7): 800-818-GETS (4387) | 703-818-GETS (4387) TTY: 800-231-6702 | 703-488-4048 14 For More Information

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