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Chatbots 101. www.chatbots.co.uk info@chatbots.co.uk 0121 247 3628. Health Warning. TLAs Ahead. What is a chatbot?. A chatbot (also chatterbot , chatterbox ) is a computer program which attempts to maintain a conversation with a person. - Wikipedia. What is a chatbot?.

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slide1

Chatbots 101

www.chatbots.co.uk

info@chatbots.co.uk

0121 247 3628

what is a chatbot
What is a chatbot?

A chatbot (also chatterbot, chatterbox) is a computer program which attempts to maintain a conversation with a person.

- Wikipedia

what is a chatbot1
What is a chatbot?

Virtual Assistant

Virtual Helper

Virtual Agent

Virtual Customer Service Agent

Virtual

Customer

Service Assistant

Web Assistant

slide7

How does a chatbot work - Interface

Speech

Text

?

Input

Text Speech

Output

slide8

How does a chatbot work - Cases

<aiml>

<category>

<pattern>HELLO * </pattern>

<template>

<random><li>Hello World!</li><li>Hi</li></random>

</template>

</category>

</aiml>

case dimensions 1
Case Dimensions 1

How do Daden operate?

When was Daden founded?

Who owns Daden?

Where are Daden based?

What do Daden do?

What are Daden?

case dimensions 2
Case Dimensions 2

What do Daden do?

Rephrasing

Subsidiary

Questions

Alternate answers

how does a chatbot work modules
How does a chatbot work - Modules
  • Internal
    • Time
    • User Memory
    • Conversation Memory
    • Gossip
    • Garbage
    • Learning
    • Mood
    • Emotion
    • Dream
  • External Specific
    • Amazon
    • Google
    • RSSWeather
    • BBC News
    • Wikipedia
    • eMail
  • External Generic
    • RSS
    • RDF/ATOM
    • REST
    • RPC-XML
    • SOAP
    • Screenscrape
how does a chatbot work management
How does a chatbot work - Management
  • Learn from all users, all inputs
    • Jabberwacky
  • Convo-logging
    • ALICE
    • Halo
    • Brian
  • Question users
  • Learn from the web
  • Hybrids
slide15

How do organisations use chatbots?

  • As guides
  • As newscasters
  • As an alternative to a FAQ
  • As survey takers
  • As teachers and trainers
  • As interpreters for the visually impaired
  • As virtual sales people
  • As customer service assistants
  • As personal assistants
slide16

In order to:

  • Increase sales
  • Increase customer retention
  • Increase course completion and information retention

Why do organisations use chatbots?

  • Differentiate their site/campaign/content
  • Build identification/empathy
  • Increase usage and loyalty
  • Increase trust
  • Improve usability
slide18

Chatbots 101

www.chatbots.co.uk

info@chatbots.co.uk

0121 247 3628