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Voice Over IP (VoIP) the new generation of phones. Roger Kenner / Maggie Lattuca Training & Development, IITS March, 2004. Important Note.

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voice over ip voip the new generation of phones

Voice Over IP (VoIP)the new generation of phones

Roger Kenner / Maggie Lattuca

Training & Development, IITS

March, 2004

important note

Important Note

This Powerpoint slide show contains important instructions within the Notes area. You cannot see these from your web browser. To properly view the slide show, download it and open it with Powerpoint itself.

the way it was

The Way it Was

Two Systems. Two Protocols. Two Networks. Two Wall Jacks. Two Sets of People to Call

voice over internet protocol voip

Voice over Internet Protocol (VoIP)

Your new phone digitizes your voice, making it simple computer data like all other Internet traffic

the way it is now

The Way it is Now

Computer is plugged into your phone. Phone is plugged into data port with the green sticker

the way it is now1

The Way it is Now

One, improved Data Network within Concordia. Owned and Operated by Concordia

make a hands free call 1
Make a Hands-Free Call - 1

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make a hands free call 2
Make a Hands-Free Call - 2

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putting a call on hold 1
Putting a call on Hold - 1

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putting a call on hold 2
Putting a call on Hold - 2

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consult 3 rd party 1
Consult 3rd Party - 1

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consult 3 rd party 2
Consult 3rd Party - 2

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connect caller 3 rd party 1
Connect Caller & 3rd Party - 1

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connect caller 3 rd party 2
Connect Caller & 3rd Party - 2

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transfer a call 1
Transfer a Call -1

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transfer a call 2
Transfer a Call -2

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transfer a call 3
Transfer a Call -3

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call waiting 1
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call waiting 2
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Call Waiting -3

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conference calls 1
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conference calls 2
Conference Calls -2

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conference calls 3
Conference Calls -3

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using the web interface

Using the Web Interface

www.myconcordia.ca

web interface choices

Web Interface Choices

www.myconcordia.ca

change your pin

Change your PIN

Initial Default PIN: 12345

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Help
  • See your department Coordinator

(names available on the Voice ServicesWeb site at

http://voip.concordia.ca)

  • Call the IITS help line at 848-7613
  • Send an email to Help@concordia.ca