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Internet System Management. Lesson 1: IT Systems and Services Overview. Objectives. List the services offered by IT departments Identify backbone and mission-critical services offered by IT departments Discuss the concepts of system maintenance. Common IT Tasks and Services.

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Internet system management

Internet System Management


Lesson 1 it systems and services overview

Lesson 1:IT Systems and Services Overview


Objectives
Objectives

  • List the services offered by IT departments

  • Identify backbone and mission-critical services offered by IT departments

  • Discuss the concepts of system maintenance


Common it tasks and services
Common IT Tasks and Services

  • System and service installation

  • Web server configuration

  • FTP server configuration and management

  • Name resolution configuration

  • E-mail server installation and support

  • E-commerce server installation and support


Common it tasks and services cont d
Common IT Tasksand Services (cont’d)

  • Database server installation and support

  • User management

  • Server monitoring and optimization

  • File backup

  • Routing

  • Establishing and managing shares


Backbone services
Backbone Services

  • Naming services

  • Address management

  • Directory services

  • Central logon

  • Routing


Mission critical services
Mission-Critical Services

  • Mission-critical services are highly visible

  • Users rely on mission-critical services

  • Examples

    • Mail servers

    • Web servers

    • FTP servers

    • Middleware


System configuration

Binding protocols to the network interface card

Protocol management

Addressing

Gateways

Name resolution configuration

Service and application installation and management

IP addressing

System Configuration


User management
User Management

  • Adding and removing users

  • Using applications

  • Managing permissions

  • Group membership

  • Password aging

  • Account lockout

  • Password history

  • Controlled access


System performance
System Performance

  • Bandwidth and access rate issues

  • System I/O performance

  • Hard drive access statistics

  • CPU usage

  • RAM usage


Backup
Backup

  • Archiving user-created files

  • Keeping copies of entire operating systems

  • Storing changes to databases and other data stores

  • Off-site storage


Maintenance
Maintenance

  • Upgrading operating systems

  • Installing service packs and hot fixes

  • Upgrading services, including Web ande-mail servers

  • Scanning hard drives for errors

  • Upgrading hard drives to provide more storage capacity


Summary
Summary

  • List the services offered by IT departments

  • Identify backbone and mission-critical services offered by IT departments

  • Discuss the concepts of system maintenance


Lesson 2 internet system installation and configuration issues

Lesson 2:Internet System Installation and Configuration Issues


Objectives1
Objectives

  • Identify common hardware platforms

  • Describe capabilities of various platform components

  • Define bandwidth and throughput

  • Identify common network operating systems

  • Determine the ideal operating system for a given environment

  • Discuss system installation issues


System elements
System Elements

  • Bus speed

  • System I/O

  • NIC

  • Hard drive

  • RAM


Bandwidth
Bandwidth

  • The total amount of information a network connection can carry

  • Network connections

    • T1

    • Fractional T1

    • T2

    • T3

    • ISDN

    • DSL


Calculating throughput
CalculatingThroughput

  • A percentage of bandwidth; the amount a network connection is being used

  • Throughput elements

    • Connection speed

    • Amount of information

    • Time available for transfer


Internetworking operating systems
Internetworking Operating Systems

  • Microsoft Windows

  • UNIX

  • Linux

  • System V

  • Novell

  • X-Window


Operating system issues

Ease of use

Platform stability

Available talent pool

Available technical support

Operating System Issues


Operating system issues cont d
Operating System Issues (cont’d)

  • Cost

  • Hardware costs

  • Availability of services and applications

  • Purpose for the server


Installing network operating systems
Installing NetworkOperating Systems

  • Single-boot and dual-boot machines

  • Local and network installation

  • Hardware considerations

  • Listing system components


Summary1
Summary

  • Identify common hardware platforms

  • Describe capabilities of various platform components

  • Define bandwidth and throughput

  • Identify common network operating systems

  • Determine the ideal operating system for a given environment

  • Discuss system installation issues


Lesson 3 configuring the system

Lesson 3:Configuring the System


Objectives2
Objectives

  • List key TCP/IP configuration parameters

  • Add NICs in Windows 2000 and Linux

  • Configure Windows 2000 with static IP addresses

  • Configure Linux with static IP addresses

  • Describe how DHCP works


Tcp ip configuration parameters
TCP/IP Configuration Parameters

  • Computer name

  • IP address

  • Subnet mask

  • Default gateway

  • DNS information

  • DHCP client information

  • WINS


Adapters
Adapters

  • Adding network adapter device drivers in UNIX/Linux

  • Adding network adapter device drivers in Windows 2000

  • Binding device drivers to protocols in Windows 2000

Device Drivers (NIC)


Static addressing

Windows 2000

ipconfig

Linux

ifconfig

ifup

ifdown

linuxconf

netcfg

dmesg

grep

Static Addressing


Additional tcp ip issues and commands
Additional TCP/IP Issues and Commands

  • netstat

  • traceroute

  • router

  • arp


Dynamic addressing
Dynamic Addressing

DHCP lease process


Summary2
Summary

  • List key TCP/IP configuration parameters

  • Add NICs in Windows 2000 and Linux

  • Configure Windows 2000 with static IP addresses

  • Configure Linux with static IP addresses

  • Describe how DHCP works


Lesson 4 user management essentials

Lesson 4:User Management Essentials


Objectives3
Objectives

  • Define authentication

  • Explain the share-level and user-level access security models

  • Identify the purposes and functions of logon accounts, groups and passwords

  • Create a network password policy using standard practices and procedures


Objectives cont d
Objectives (cont’d)

  • Discuss permissions issues

  • Describe the relationship between permissions and user profiles

  • Use administrative utilities for specific networks and operating systems

  • Identify the permissions needed to add, delete or modify user accounts


Authentication
Authentication

  • What you know

  • What you have

  • Who you are


Security models and authentication
Security Models and Authentication




Peer level vs user level

Peer-level

Less expensive

Easier to implement

Less secure

Less control over file and resource management

Not scalable

User-level

Increased security

Supports larger number of users

Increased control

Offers system logs

Grows with organizational needs

Peer-Level vs. User-Level


Creating user accounts
Creating User Accounts

  • User name

  • Password

  • Group associations

  • Permissions

  • Additional options


Permissions
Permissions

  • Read

  • Write

  • Execute

  • Print


Windows 2000 permissions
Windows 2000Permissions

  • Full control

  • Change

  • Read

  • No access


Unix permissions

Access Value Bit

7

6

5

4

3

2

1

0

Access Value Bit Meaning

Read, write and execute

Read and write

Read and execute

Read only

Write and execute

Write

Execute

No mode bits (access absent)

UNIX Permissions


Novell rights

Supervisor

Read

Write

Erase

Modify

Create

File scan

Access control

No access

Novell Rights


Additional logon account terms
Additional LogonAccount Terms

  • Logon scripts

  • Home directories

  • Local profiles

  • Roaming profiles


Administrative privileges

UNIX =(including System V, Solaris, Free BSD and all Linux variants)

Windows =

Novell =

Root (full privilege)

Administrator (full privilege)

Supervisor (full privilege)

Administrative Privileges


Standard password practices
Standard Password Practices

  • Create strong password

    • At least six characters

    • Both uppercase and lowercase letters

    • At least one Arabic numeral

    • At least one symbol

  • Implement password policy

    • Plan and create a balanced policy

    • Write and publish policy

    • Train users


Network security policies
Network Security Policies

  • Password aging

  • Password length

  • Password history

  • Account lockout

  • Share creation

  • User creation

  • Local logon


Standard operating procedures
Standard Operating Procedures

  • Vendors for operating systems and software

  • Upgrading, replacing and maintaining hardware

  • Upgrading software (including operating systems and applications)

  • Responding to power outages, building evacuation and hacker intrusion

  • Acceptable use policy


Summary3
Summary

  • Define authentication

  • Explain the share-level and user-level access security models

  • Identify the purposes and functions of logon accounts, groups and passwords

  • Create a network password policy using standard practices and procedures


Summary cont d
Summary(cont’d)

  • Discuss permissions issues

  • Describe the relationship between permissions and user profiles

  • Use administrative utilities for specific networks and operating systems

  • Identify the permissions needed to add, delete or modify user accounts


Lesson 5 managing users in windows 2000

Lesson 5:Managing Users in Windows 2000


Objectives4
Objectives

  • Identify the purpose of the Windows 2000 Security Accounts Manager

  • Administer remote Windows 2000 systems and users

  • Enforce systemwide policies

  • Convert a FAT drive to NTFS

  • Enable auditing in Windows 2000 Server

  • View local and remote events in Event Viewer


Objectives cont d1
Objectives(cont’d)

  • Manage file and directory ownership

  • Manage user rights

  • Enable custom user settings

  • Identify accounts used by Windows 2000 services


The security accounts manager
The Security Accounts Manager

  • Sam

    • A collection of processes and files used by Windows 2000 to authenticate users

    • Located at C:\winnt\system32\config


The computer management snap in
The ComputerManagement Snap-in

  • Managing users on a remote system


Local security settings
LocalSecurity Settings

  • Start | Programs | Administrative Tools | Local Security Policy

    • Configure account policies

    • Establish auditing

    • Change default user-rights settings

    • Alter default settings for system peripherals and auditing options

    • Determine public-key encryption and IP security policies


Auditing ownership and rights
Auditing,Ownership and Rights

  • Audit policy

  • User rights

  • Security options


Editing and customizing user accounts
Editing and Customizing User Accounts

  • Groups

  • User environment (home directory, logon scripts, user profiles)

  • Dial-in options


Windows 2000 services and user accounts
Windows 2000Services and User Accounts

  • IIS

  • Remote Management

  • Terminal Services

  • NetShow Video Server


Summary4
Summary

  • Identify the purpose of the Windows 2000 Security Accounts Manager

  • Administer remote Windows 2000 systems and users

  • Enforce systemwide policies

  • Convert a FAT drive to NTFS

  • Enable auditing in Windows 2000 Server

  • View local and remote events in Event Viewer


Summary cont d1
Summary (cont’d)

  • Manage file and directory ownership

  • Manage user rights

  • Enable custom user settings

  • Identify accounts used by Windows 2000 services


Lesson 6 managing users in linux

Lesson 6:Managing Users in Linux


Objectives5
Objectives

  • Create new accounts on Linux systems

  • Set password aging policies on Linux systems

  • Set account policies in Linux

  • View user accounts used by system daemons

  • Explain run levels

  • Use ntsysv and chkconfig


Manually adding users

File

/etc/passwd

/etc/shadow

/etc/logon.defs

Purpose

Public user database

Shadow password file

Contains default values

Manually Adding Users


Manually adding users cont d

File

/etc/default/useradd

/etc/skel

/etc/group

Purpose

Contains default values

Contains default values

Group file

Manually Adding Users (cont’d)


Linux user accounts

Entry of the new account into a database

Creation of the resources the new account will need

Linux User Accounts


Linux user account properties
Linux User Account Properties

  • User name

  • User ID number

  • Primary group ID number

  • Home directory

  • Shell program

  • Password


Pluggable authentication modules
PluggableAuthentication Modules

  • The password file

  • The shadow password file

  • Creating and preparing home directories

  • Account creation utility

  • linuxconf


Password management and account policies
Password Management and Account Policies

  • Passwordaging

  • Password checking


Groups
Groups

Mechanisms for managing access tofiles and processes


Linux system accounts
Linux System Accounts

  • Different subsystems should run under different accounts

  • File protections should be used to prevent one subsystem from interfering with resources belonging to another


Run levels ntsysv and chkconfig
Run Levels,ntsysv and chkconfig

  • The /etc/inittab file

  • The /etc/rc.d/ directory

  • The ntsysv command

  • The chkconfig command


Summary5
Summary

  • Create new accounts on Linux systems

  • Set password aging policies on Linux systems

  • Set account policies in Linux

  • View user accounts used by system daemons

  • Explain run levels

  • Use ntsysv and chkconfig


Lesson 7 name resolution in lans with dns

Lesson 7:Name Resolutionin LANs with DNS


Objectives6
Objectives

  • Explain the DNS

  • Identify DNS components

  • List the common DNS record types

  • Define reverse DNS lookup

  • Implement DNS in Windows 2000 and Linux

  • Deploy DDNS

  • Use nslookup


The domain name system
The Domain Name System

Internet service thatconverts common host namesinto their correspondingIP addresses


The domain name space
The Domain Name Space

  • DNS consists of three levels

    • Root

    • Top

    • Second

Root

TOP

Second

Second


Accessing hosts by dns name

dns2

Accessing Hosts by DNS Name

Possible resolution to a top-level domain, such as .com

The .ciwcertified domain

www

host1

www.ciwcertified.com

host1.ciwcertified.com

.research

.sales

.research

research1

sales1

.dnsresearch

dns1

research2

sales2

research2

research.ciwcertified.com

sales.ciwcertified.com

dnsresearch.research.ciwcertified.com


Dns server types

Root server

Master (or primary) server

Slave (or secondary) server

Caching-only server

Forwarding server

DNS Server Types


Common dns records
Common DNS Records

  • Internet (IN)

  • Name Server (NS)

  • Start of Authority (SOA)

  • Address (A)

  • Canonical Name (CNAME)

  • Mail Exchanger (MX)

  • Pointer (PTR)


Setting up dns
Setting Up DNS

  • Server

  • Zone file

  • DNS record


Probing dns with nslookup
Probing DNS with Nslookup

  • Locate name servers

  • Locate IP addresses

  • Locate host names

  • Review various record types

  • Change servers

  • List domains


Configuring dns in windows 2000
Configuring DNS in Windows 2000

  • Dynamic DNS

    • DNS record aging and scavenging

  • SOA field

  • WINS

  • Zone transfers


Understanding bind
Understanding BIND

  • BIND 4

  • BIND 8.x

  • BIND 9.x


Setting up dns in linux
Setting Up DNS in Linux

  • The named.conf file (BIND versions 8 and 9)

  • The named.ca file

  • The named.local file

  • The forward zone file

  • The reverse zone file


Troubleshooting dns
Troubleshooting DNS

  • DNS Professional

  • CyberKit Professional

  • Ping Plotter

  • WS_FTP Ping ProPack


Summary6
Summary

  • Explain the DNS

  • Identify DNS components

  • List the common DNS record types

  • Define reverse DNS lookup

  • Implement DNS in Windows 2000 and Linux

  • Deploy DDNS

  • Use nslookup


Lesson 8 name resolution with wins and samba

Lesson 8:Name Resolution with WINS and Samba


Objectives7
Objectives

  • Explain the basics of NetBIOS

  • Identify additional name resolution options for LANs and WANs

  • Implement and manage WINS

  • Use Samba to create a WINS server in UNIX

  • Configure Samba systems to use Windows 2000 authentication

  • Create and manage shares using Samba


Netbios over tcp ip
NetBIOS over TCP/IP

NetBIOS runs over TCP/IP much thesame way that SMB runs over TCP/IP


The netbios naming convention
The NetBIOS Naming Convention

  • NetBIOS services use UDP ports 137 and 138 and TCP port 139

    • 137 supports the NetBIOS name service

    • 138 carries the NetBIOS datagram service

    • 139 carries the NetBIOS session layer


Windows internet naming service

NetBIOS computer name (Instructor1)

IP address for (Instructor1)

Windows Internet Naming Service

  • Handles queries regarding NetBIOS names and corresponding IP addresses

  • Uses UDP ports 137 and 138


Managing wins
Managing WINS

  • Scavenging and backup

    • Scheduling queue


Static mapping
Static Mapping

Static mapping creates entries in the WINS database that allow non-WINS clients

  • Entries include

    • Unique

    • Group

    • Domain name

    • Internet group

    • Multihomed


Replication
Replication

  • Pushpartner

  • Pullpartner


Configuring dns and wins
Configuring DNS and WINS

  • DNS and WINS can work together to allow DNS to retrieve the dynamically assigned IP address associated with a particular name


Samba
Samba

  • Samba allows UNIX systems to participate in Windows networks

    • Establishes shares on UNIX hosts that are accessible to Windows systems

    • Shares printers

    • Makes a UNIX system a WINS server

    • Makes a UNIX system a WINS client


SWAT

  • Samba configuration tool

    • Home

    • Globals

    • Shares

    • Printers

    • Status

    • View

    • Password


Samba and wins
Sambaand WINS

  • Creating a WINS client

  • Troubleshooting WINS in UNIX systems


Samba share clients
Samba Share Clients

  • Windows

    • Network Neighborhood applet

    • Windows Explorer Map Network Drive utility

  • Linux

    • The smbclient program

    • The smbmount program


Interoperability issues
Interoperability Issues

  • Encrypting Samba passwords

    • The smb.conf file

    • The smbadduser command

    • The smbpasswd command

    • Registry changes


Summary7
Summary

  • Explain the basics of NetBIOS

  • Identify additional name resolution options for LANs and WANs

  • Implement and manage WINS

  • Use Samba to create a WINS server in UNIX

  • Configure Samba systems to use Windows 2000 authentication

  • Create and manage shares using Samba


Lesson 9 implementing internet services

Lesson 9:Implementing Internet Services


Objectives8
Objectives

  • Deploy user-level and anonymous FTP access in Windows 2000 and Linux

  • Describe standard and passive FTP

  • Configure Telnet for Windows 2000 and Linux

  • Configure finger in Linux

  • Control access to Linux services


File transfer protocol servers
File TransferProtocol Servers

  • Application-layer protocol

  • Uses two ports

    • TCP/20

    • TCP/21

  • Passive mode

  • Normal mode


Anonymous accounts
Anonymous Accounts

  • Anonymous accounts in Windows NT

  • Anonymous accounts in UNIX

  • Account considerations


Implementing microsoft ftp
ImplementingMicrosoft FTP

  • Microsoft Internet Information Server (IIS) is the primary way to implement FTP in Windows FTP


Managing ftp in iis
Managing FTP in IIS

  • Security Accounts tab

  • Messages tab

  • Home Directory tab

  • Directory Security tab


Creating virtual ftp servers
Creating Virtual FTP Servers

  • Dedicated virtual FTP servers

  • Simple virtual FTP servers

  • Shared virtual FTP servers


Anonymous access in iis
Anonymous Access in IIS

  • Analyzing and configuring anonymous FTP

  • Controlling access to your FTP site

  • Customizing your IIS FTP server

  • Configuring anonymous FTP on UNIX


Telnet
Telnet

  • Controls a system from a remote location

  • Operates on port 23


Xinetd

FTP

Telnet

Finger

SWAT

TFTP

Chargen

Daytime

POP3

BOOTP

Echo

Xinetd


Finger
Finger

  • Accesses information about local and remote users

    • Daytime

    • Echo

    • Chargen


The hosts allow and hosts deny files
The hosts.allow andhosts.deny Files

  • Controls access to UNIX services


Summary8
Summary

  • Deploy user-level and anonymous FTP access in Windows NT and UNIX

  • Install and configure Telnet for Windows 2000 and UNIX

  • Configure finger in UNIX

  • Control access to UNIX services


Internet system management1
Internet System Management

  • IT Systems and Services Overview

  • Internet System Installation and Configuration Issues

  • Configuring the System

  • User Management Essentials

  • Managing Users in Windows 2000


Internet system management2
InternetSystem Management

  • Managing Users in Linux

  • Name Resolution in LANs with DNS

  • Name Resolution with WINS and Samba

  • Implementing Internet Services


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