Feedback on Work-Place Based Assessment (WPBA) Barnsley 24 May 2011. WPBA:. Case-based Discussion (CbD) Consultation Observation Tool (COT) Multi-Source Feedback (MSF) Patient Satisfaction Questionnaire (PSQ) Direct Observation of Procedural Skills (DOPS) Clinical Supervisors Report (CSR)
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(Keep the feedback until later)
‘Let no day pass without discussing goodness’
Socrates – The Apology
‘Seek ye first the good things of the mind, and the rest will either be supplied or its loss will not be felt’
Feedback should be used:
The meat of constructive criticism…
should be sandwiched between…
two layers of positive comment
(Kurtz, Silverman and Draper. Teaching and learning communication skills in medicine, 2005)
(Pendleton et al. The Consultation, 1984)
Organising the feedback process:
Giving useful feedback
Consolidating the feedback
[if you don’t have ideas for future improvement, it isn't NFD]
You too were once an ignorant incompetent GPStR….
…and just look at you now.