Healthcare Human Resource Management Flynn Mathis Jackson Langan. Healthcare HR Competencies, Structures, and Quality Standards. Chapter 2. PowerPoint Presentation by Tonya L. Elliott, PHR. Learning Objectives.
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Healthcare HR Competencies,
Structures, and Quality Standards
PowerPoint Presentation by
Tonya L. Elliott, PHR
After you have read this chapter, you should be able to:
More than a list of skills… it encompasses how healthcare HR professionals define their work
HR professionals must view their work in a broader, more strategic sense.
Proficiencies in intrapersonal and interpersonal skills in the areas of self-awareness, self-regulation, self-motivation, social awareness, and social skills.
HR professionals go beyond the operational and administrative roles and contribute strategically by:
Professional in Human Resources (PHR)
Senior Professional in Human Resources (PHR)
Two useful ways to measure HR:
Median ratio of HR staff to total headcount:
All Industries: 1.0 HR staff member per 100 employees
Healthcare Industry: 0.7 HR staff member per 100 employees
Median HR budget expenditure per employee:
All Industries: $813.00
Healthcare Industry: $636.00
The provided HR ratios and measures for assessment are only useful when used in comparison to other data.
Internal data can be compared by:
Time (monthly, quarterly, or annually)
Department to department or to total organization
External data can be compared across groups by:
Industry (total healthcare)
Industry segment (nursing homes, community hospitals, clinics)
Position group (professionals, managers, etc.)
Use of HR Ratios and Measures for Assessment
Quality Care and HR Management useful when used in comparison to other data.
Several processes are in place to ensure competent and safe healthcare for consumers:
In addition, healthcare organizations have the need to seek a competitive position, which requires a competent workforce.
Joint Commission on Accreditation of Healthcare Organizations
The dominant quality review
organization in the United States
JCAHO is a quality accreditation organization whose members subscribe to a standard-based review process to ensure that the consumers of healthcare are receiving consistent levels of safe, quality care.
JCAHO Process Organizations
JCAHO and Management of Human Resources Organizations
Great emphasis placed on HR standards
JCAHO’s statement of HR management:
The broad goals of the HR function are to identify and provide the right numbers of competent staff to meet the needs of the patients, clients, or residents served by the healthcare provider.
These are supported by 4 major processes.
4 Major Processes of the HR Function Organizations
Healthcare Leadership Responsibilities and HR Standards Organizations
staffing to meet the
and improve staff
staff members to meet
JCAHO - HR Standards Organizations
Examples of guiding principles for HR policies and practices:
JCAHO – Leadership Standards Organizations
Examples of guiding principles for leadership: